New York-Presbyterian Hospital VP on Future of Patient-centric Care
Jeff Bokser, MHA '01, vice president of NewYork-Presbyterian Hospital, discusses the future of patient-centric care and his experience helping create a hospital culture that focuses on the patient experience. Efforts such as "Patient Experience Fridays" at NewYork-Presbyterian Hospital bring together the leadership team to share what is working well in terms of patient care/experience and opportunities for improvement.
Cornell Institute for Healthy Futures (Producer). (2017, February 15). New York-Presbyterian Hospital VP on future of patient-centric care [Video podcast]. Retrieved from: http://scholarship.sha.cornell.edu/cihfcoll/14