The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.
This collection includes all publications from the Center for Hospitality Research.
To see just Center for Hospitality Research Reports, click here.
To see just Center for Hospitality Research Tools, click here.
To see just Center for Hospitality Research Roundtable Highlights, click here.
Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions, Kristin V. Rohlfs and Sheryl E. Kimes Ph.D.
An Examination of Revenue Management in Relation to Hotels' Pricing Strategies, Cathy A. Enz Ph.D. and Linda Canina Ph.D.
Information System Design: A Systematic Way to Analyze IT in Your Business, Erica L. Wagner Ph.D., Gabriele Piccoli Ph.D., and Sharon Louthen
CHR Reports Compendium 2005, Center for Hospitality Research
Perceived Fairness of Restaurant Waitlist-management Policies, Kelly A. McGuire and Sheryl E. Kimes Ph.D.
Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels, Gary M. Thompson Ph.D and Alexandra Failmezger
Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Masako S. Taylor Ph.D. and Kate Walsh Ph.D.
Tablemix Optimizer, Gary Thompson
Turnover Cost Evaluator, Timothy R. Hinkin and J. Bruce Tracey
Safeguarding Service: Emergency Preparedness Essentials, Robert J. Kwortnik Ph.D.
Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Mark Lomanno
Workforce Scheduling: A Guide for the Hospitality Industry, Gary M. Thompson Ph.D.
Increasing Servers' Tips: What Managers Can Do and Why They Should Do It, Michael Lynn Ph.D.
When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03, Robert J. Kwortnik Ph.D.
CHR Reports Compendium 2004, Center for Hospitality Research
Restaurant Revenue Management, Sheryl E. Kimes
Understanding Switchers and Stayers in the Lodging Industry, Iselin Skogland and Judy A. Siguaw Ph.D.
CHR Reports Compendium 2003, Center for Hospitality Research
Evolution in Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll Ph.D and Judy Siguaw Ph.D.
Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D and Steve Carvell Ph.D.
Key Issues of Concern for Food-service Managers, Cathy A. Enz Ph.D
Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration, Gary M. Thompson Ph.D.
Mega Tips: Scientifically Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.
Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D. and Steven A. Carvell Ph.D.
How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results, Michael C. Sturman Ph.D., Robin A. Cheramie Ph.D., and Luke H. Cashen
A Contemporary Model for Human Resources, J. Bruce Tracey Ph.D. and Artur Nathan
Multi-unit Restaurant-productivity Assessment: A Test of Data-envelopment Analysis, Dennis Reynolds Ph.D. and Gary M. Thompson Ph.D.
The Safety and Security of U.S. Hotels: A Post-September-11 Report, Cathy A. Enz Ph.D and Masako S. Taylor Ph.D.
Developing the Full Picture on Hotel Industry Averages, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Kate Walsh Ph.D.
The Influence of Gasoline-price Fluctuations on U.S. Lodging Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina Ph.D, Kate Walsh Ph.D., and Cathy A. Enz Ph.D.
CHR Reports Compendium 2001, Center for Hospitality Research
Strengthening the Purchaser-Supplier Partnership, Judi Brownell Ph.D. and Dennis Reynolds Ph.D.
Word-of-Mouth Communication in the Hospitality Industry, Kirsti Lindberg-Repo
A“4-C” Strategy for Yield Management, Glenn Withiam
Hospitality Valuation Software 2.5, Jan A. deRoos and Stephen Rushmore