Industry Perspectives: A White Paper Series from Cornell
The Industry Perspectives: A White Paper Series from Cornell draws on the expertise of hospitality industry leaders for their insights on the issues that matter most to senior executives and hospitality practitioners.
Participation in this industry-wide forum is open to leaders in all areas of the hospitality industry and related businesses. The Industry Perspectives series allows executives and managers to share successful ideas from their organizations or to explain positive interactions of hospitality businesses and their communities. The perspectives should present examples and procedures that others in the industry could learn from and follow.
Please note that all new and forthcoming Industry Perspectives will be published as Center for Hospitality Research Reports. They can be found in the Center for Hospitality Research Reports collection, and in the collection of all Center for Hospitality Research Publications.
Publications from 2013
Using Research to Determine the ROI of Product Enhancements: A Best Western Case Study, Rick Garlick and Joyce Schlentner
Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction, Gina Pingitore, Weihua Huang, and Stuart Greif
Publications from 2012
Energy University: An Innovative Private-Sector Solution to Energy Education, R. Sean O'Kane and Susan Hartman
Publications from 2011
The Game Has Changed: A New Paradigm for Stakeholder Engagement, Mary Beth McEuen
Publications from 2010
The Future of Meetings: The Case for Face-to-Face, Christine Duffy and Mary Beth McEuen
Hospitality Business Models Confront the Future of Meetings, Howard Lock and James Macaulay
Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry, Regina Pingitore, Dan Seldin, and Arianne Walker
Publications from 2008
Sustainable Development in the Hotel Industry, Hervé Houdré