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Publications from 2006

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Connecting with the Culture: A Case Study in Sustainable Tourism, Ethan Hawkes and Robert J. Kwortnik Jr.

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The Financial Accelerator: Evidence from International Housing Markets, Almeida Heitor, Murillo Campello, and Crocker H. Liu

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Competing Online: Studying Consumer Choice Drivers for Online Financial Services, Zafar Iqbal and Rohit Verma

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The Evolution of Loyalty Intentions, Michael D. Johnson, Andreas Herrmann, and Frank Huber

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Markets: The U.S. Lodging Industry, Arturs Kalnins

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Social Capital, Geography, and Survival: Gujarati Immigrant Entrepreneurs in the U.S. Lodging Industry, Arturs Kalnins and Wilbur Chung

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Turnover Events, Vicarious Information, and the Reduced Likelihood of Outlet-Level Exit Among Small Multiunit Organizations, Arturs Kalnins, Anand Swaminathan, and Will Mitchell

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Product and Service Innovation: Ideas for Future Cross-Disciplinary Research, Ekaterina V. Karniouchina, Liana Victorino, and Rohit Verma

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Palapa Politics, Sheryl E. Kimes

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You (Don’t) Look Marvelous: Considerations for Employers Regulating Employee Appearance, G. Roger King, Jeffrey D. Winchester, and David Sherwyn

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Carnival Cruise Lines: Burnishing the Brand, Robert J. Kwortnik Jr.

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Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery during the Blackout of 2003, Robert J. Kwortnik Jr.

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Usage-Based versus Measure-Based Unit Pricing: Is There a Better Index of Value?, Robert J. Kwortnik Jr., Elizabeth H. Creyer, and William T. Ross

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The Role of Positive Emotions in Experiential Decisions, Robert J. Kwortnik Jr. and William T. Ross Jr.

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Is That a Finger in My Chili: Using Affective Advertising for Postcrisis Brand Repair, Kathryn A. LaTour, Michael S. LaTour, and Elizabeth F. Loftus

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Supplier-Switching Inertia and Competitive Asymmetry: A Demand-Side Perspective, Sali Li, Anoop Madhok, Gerhard Plaschka, and Rohit Verma Dr.

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Key Organizational Resources and the Sustainable Competitive Advantage of Cornell University’s School of Hotel Administration: Suggestions for Tourism & Educational Programs in China, Zhao-ping Liu and Cathy A. Enz

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Geo-demographic Differences in Knowledge about the Restaurant Tipping Norm, Michael Lynn

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Race Differences in Restaurant Tipping: A Literature Review and Discussion of Practical Implications, Michael Lynn

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Tipping in Restaurants and Around the Globe: An Interdisciplinary Review, Michael Lynn

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National Differences in Subjective Well-Being: The Interactive Effects of Extraversion and Neuroticism, Michael Lynn and Piers Steel

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Understanding Hope and Its Implications for Consumer Behavior: I Hope, Therefore I Consume, Deborah J. MacInnis and Hae Eun Chun

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Online Low-Price Guarantees – A Real Options Analysis, Benjamin Marcus and Chris K. Anderson

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The Perceived Fairness of Waitlist-Management Techniques for Restaurants, Kelly A. McGuire and Sheryl E. Kimes

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The Impact of Program Context on Motivational System Activation and Subsequent Effects on Processing a Fear Appeal, Robert F. Potter, Michael S. LaTour, and Kathryn A. Braun-LaTour

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Your Seat at the Roundtable, David Sherwyn

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Retaliation: The Fastest-Growing Discrimination Claim, David Sherwyn, Zev Eigen, and Gregg Gilman

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The Hotel Industry’s Summer of 2006: A Watershed Moment for America’s Labor Unions?, David Sherwyn, Zev Eigen, and Paul Wagner

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Conceptualizing Innovation Orientation: A Framework for Study and Integration of Innovation Research, Judy A. Siguaw, Penny M. Simpson, and Cathy A. Enz

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Innovation Orientation Outcomes: The Good and the Bad, Penny M. Simpson, Judy A. Siguaw, and Cathy A. Enz

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Award for Best CQ Article in 2005, Michael C. Sturman

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In Defense of Theory, Michael C. Sturman

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Myth Busting, Michael C. Sturman

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Perhaps I'm Protesting Too Much, But..., Michael C. Sturman

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Choosing Whether to Lead, Lag, or Match the Market, Michael C. Sturman and David McCabe

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The Industry-Academe-Connection Relevance Matters, Gary Thompson

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Using a Market-Utility-Based Approach to Designing Public Services: A Case Illustration from United States Forest Service, Rohit Verma, Jordan J. Louviere, and Paul Burke

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Innovative Operations Management Applications in Not-for-Profit, Public and Government Services, Rohit Verma, William Youngdahl, Curtis McLaughlin, and Robert Johnston

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Optimal Booking Limits in the Presence of Strategic Consumer Behavior, John G. Wilson, Chris K. Anderson, and Sang-Won Kim

Publications from 2005

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Competitive Pricing with Dynamic Asymmetric Price Effects, Chris K. Anderson, Henning Rasmussen, and Leo MacDonald

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Compatibility Effects in Evaluations of Satisfaction and Loyalty, Seigyoung Auh and Michael D. Johnson

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Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain, Rajiv D. Banker, Gordon S. Potter, and Dhinu Srinivasan

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Transforming Consumer Experience: When Timing Matters, Kathryn A. Braun-LaTour and Michael S. LaTour

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Predicting Leadership: The Assessment Center’s Extended Role, Judi Brownell

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Lodging Demands for Urban Hotels in Major Metropolitan Markets, Linda Canina and Steven A. Carvell

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The Use of Fixed-Rate and Floating-Rate Debt for Hotels, John B. Corgel and Scott Gibson

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What Motivates Managers? Evidence from Organizational Form Changes, Aswath Damodaran, Kose John, and Crocker H. Liu

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Multibranding at Yum! Brands Inc.: Thinking Outside the Bun, Cathy A. Enz

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Multibranding Strategy: The Case of Yum! Brands, Cathy A. Enz

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British Investment Overseas 1870-1913: A Modern Portfolio Theory Approach, William N. Goetzmann and Andrey D. Ukhov

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The Influence of Company Rules, Ethical Climate, and Individual Characteristics on Sales Representative’s Honesty, Steven L. Grover and Cathy A. Enz

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The Role of the Underlying Real Asset Market in REIT IPOs, Jay C. Hartzell, Jarl G. Kallberg, and Crocker H. Liu

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Lexical Interference in Semantic Processing of Simple Words: Implications for Brand Names, Judith E. Hennessey, Theodore S. Bell, and Robert J. Kwortnik Jr.

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An Examination of the Asian Crisis: Regime Shifts in Currency and Equity Markets, Jarl G. Kallberg, Crocker H. Liu, and Paolo Pasquariello

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Overestimation and Venture Survival: An Empirical Analysis of Development Commitments in International Master Franchising Ventures, Arturs Kalnins

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Restaurant Revenue Management: Could It Work?, Sheryl E. Kimes

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An Evaluation of Heuristic Methods for Determining the Best Table Mix In Full-Service Restaurants, Sheryl E. Kimes and Gary Thompson

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Preparing for Disaster: Recommendations Based on the Blackout of '03, Robert J. Kwortnik Jr.

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Safeguarding Hospitality Service When the Unexpected Happens: Lessons Learned from the Blackout of ‘03, Robert J. Kwortnik Jr.

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Increasing Servers’ Tips: What Managers Can Do and Why They Should Do It, Michael Lynn

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The Role of Emotions in Service Encounters, Anna S. Mattila and Cathy A. Enz

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You Can’t Always Get What You Want: Trade-Size Clustering and Quantity Choice in Liquidity, Pamela Moulton

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The Problems and Challenges of Working in International Settings: A Special Topic Issue of the Cornell Quarterly, Stanley C. Plog and Michael C. Sturman

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2005 Best Paper Award, Michael C. Sturman

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Getting Started, Michael C. Sturman

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Introducing Cornell Quarterly Cases, Michael C. Sturman

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Reflecting on Our Recent Articles, Michael C. Sturman

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The Impact of Job Complexity and Performance Measurement on the Temporal Consistency, Stability, and Test-Retest Reliability of Employee Job Performance Ratings, Michael C. Sturman, Robin A. Cheramie, and Luke H. Cashen

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Evolution and Diffusion of the Michigan State University Tradition of Organizational Communication Network Research, Alex M. Susskind, Donald F. Schwartz, William D. Richards, and J. David Johnson

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Hotel Room Rates across Booking Channels, Gary Thompson

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Profile of a Leader: Leading by Example, Gary Thompson

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Reflections on Our Recent Subscriber Survey, Gary Thompson

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Using Information on Unconstrained Student Demand to Improve University Course Schedules, Gary Thompson

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What Do These People Know that You Don’t?, Gary Thompson

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Construct Validity of a General Training Climate Scale, J. Bruce Tracey and Michael J. Tews

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Expanding the Frontier One Asset at a Time, Andrey D. Ukhov

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Operations Management in Not‐For‐Profit, Public and Government Services: Charting a New Research Frontier, Rohit Verma, Curtis McLaughlin, Robert Johnston, and William Youngdahl

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Service Innovation and Customer Choices in the Hospitality Industry, Liana Victorino, Rohit Verma, Gerhard Plaschka, and Chekitan S. Dev Ph.D.

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Action Inquiry and Performance Appraisals: Tools for Organizational Learning and Development, Kate Walsh and Dalmar Fisher

Publications from 2004

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Performance Monitor: The Opportunity Costs of Revenue Management, Chris K. Anderson and Montgomery Blair

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Revenue Management: A Real Options Approach, Chris K. Anderson, M. Davison, and H. Rasmussen

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Consumer Acceptance of Server Recommendations, Carl P. Borchgrevink and Alex M. Susskind

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Assessing the Long-Term Impact of a Consistent Advertising Campaign on Consumer Memory, Kathryn A. Braun-LaTour and Michael S. LaTour

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How and When Advertising Can Influence Memory for Consumer Experience, Kathryn A. Braun-LaTour, Michael S. LaTour, Jacqueline E. Pickrell, and Elizabeth F. Loftus

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Ingredients for success: Career development in the hospitality industry, Judi Brownell

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Problem-based Learning in Graduate Management Education: An Integrative Model and Interdisciplinary Application, Judi Brownell and Daphne A. Jameson

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Predictive Powers of Hotel Cycles, John B. Corgel

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Are Floating-Rate Mortgages Best for Hotels? Observations from the Recent Cyclical Peak-To-Trough, John B. Corgel and Scott Gibson

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Structuring Hotel Deals to Achieve Strategic Goals: An Owner’s Perspective, Geoff Davis and Jan A. deRoos

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Issues of Concern for Restaurant Owners and Managers, Cathy A. Enz

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Living a Vision at Hillerman Hotels, Cathy A. Enz and David L. Corsun

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Determining Attribute Importance in a Service Satisfaction Model, Anders Gustafsson and Michael D. Johnson

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“If You Don’t Hear From Me You Know You Are Doing Fine”: The Effects of Management Nonresponse to Employee Performance, Timothy R. Hinkin and Chester A. Schriesheim

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Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships, Michael D. Johnson and Fred Selnes

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Limited Partnerships and Reputation Formation, Jarl G. Kallberg, Crocker H. Liu, and Anand Srinivasan

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An Empirical Analysis of Territorial Encroachment Within Franchised and Company-Owned Branded Chains, Arturs Kalnins

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Resource-Seeking Agglomeration: A Study of Market Entry in the Lodging Industry, Arturs Kalnins and Wilbur Chung

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Multi-Unit Ownership in Franchising: Evidence from the Fast-Food Industry in Texas, Arturs Kalnins and Francine Lafontaine

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Franchising, Ownership, and Experience: A Study of Pizza Restaurant Survival, Arturs Kalnins and Kyle J. Mayer

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Relationships and Hybrid Contracts: An Analysis of Contract Choice in Information Technology, Arturs Kalnins and Kyle J. Mayer