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Publications from 2008

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Engaging Communities for the Company and the Brand, Rishtee Batra and Benjamin Lawrence

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Employee Stock Option Valuation with an Early Exercise Boundary, Neil Brisley and Chris K. Anderson

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A Commentary on “Leading Change with the 5-P Model: `Complexing' the Swan and Dolphin Hotels at Walt Disney World”, Judi Brownell

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Exploring the Strategic Ground for Listening and Organizational Effectiveness, Judi Brownell

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Leading on Land and Sea: Competencies and Context, Judi Brownell

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Women in Hospitality, Judi Brownell and Kate Walsh

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A Comparison of Static Measures of Liquidity to Integrative Measures of Financial and Operating Liquidity: An Application to Restaurant Operators and Restaurant Franchisors, Linda Canina and Steven A. Carvell

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IPO Underpricing in the Hospitality Industry: A Necessary Evil?, Linda Canina, Charles Chang, and Scott Gibson

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Exotic Reservations – Low Price Guarantees, Steven A. Carvell and Daniel C. Quan

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An Evaluation of Strategies to Reduce Waiting Times for Total Joint Replacement in Ontario, Lauren E. Cipriano, Bert M. Chesworth, Chris K. Anderson, and Gregory S. Zaric

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Market-Driven Hotel Brands: Linking Market Orientation, Innovation, and Performance, Chekitan Dev, Sanjeev Agarwal, and M. Krishna Erramilli

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Creating a Competitive Advantage by Building Resource Capability: The Case of Outback Steakhouse Korea, Cathy A. Enz

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Competitive Dynamics and Pricing Behavior in US Hotels: The Role of Co-location, Cathy A. Enz, Linda Canina, and Zhaoping Liu

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Competitive Dynamics and Pricing Behavior in US Hotels: The Role of Co-location, Cathy A. Enz, Linda Canina, and Zhaoping Liu

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Service Loyalty: An Integrative Model and Examination across Service Contexts, Xiaoyun Han, Robert J. Kwortnik Jr., and Chunxiao Wang

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The Role of Corporate Governance in Initial Public Offerings: Evidence from Real Estate Investment Trusts, Jay C. Hartzell, Jarl G. Kallberg, and Crocker H. Liu

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A Qualitative Analysis of Slot Clubs as Drivers of Casino Loyalty, Flavia Hendler and Kathryn A. LaTour

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An Examination of “Nonleadership”: From Laissez-Faire Leadership to Leader Reward Omission and Punishment Omission, Timothy R. Hinkin and Chester A. Schriesheim

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A Theoretical and Empirical Examination of the Transactional and Non-Leadership Dimensions of the Multifactor Leadership Questionnaire (MLQ), Timothy R. Hinkin and Chester A. Schriesheim

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Updating Expectations: An Analysis of Post-9/11 Returns, Jarl Kallberg, Crocker H. Liu, and Paolo Pasquariello

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The Role of Technology in Restaurant Revenue Management, Sheryl E. Kimes

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Shipscape Influence on the Leisure Cruise Experience, Robert J. Kwortnik Jr.

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Using Tourist Travel Habits and Preferences to Assess Strategic Destination Positioning: The Case of Costa Rica, Zhaoping Liu, Judy A. Siguaw, and Cathy A. Enz

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Personality Effects on Tipping Attitudes, Self-Reported Behaviors and Customs: A Multi-Level Inquiry, Michael Lynn

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Consumer Racial Discrimination in Tipping: A Replication and Extension, Michael Lynn, Michael C. Sturman, Christie Ganley, Elizabeth Adams, Mathew Douglas, and Jessica McNeal

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Tipping and Its Alternatives: Business Considerations and Directions for Research, Michael Lynn and Glenn Withiam

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Revenue Management for Low-Cost Providers, Benjamin Marcus and Chris K. Anderson

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History of Offshoring Knowledge Services, Richard Metters and Rohit Verma

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Inventory Models and Inventory Effects, Pamela Moulton

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Applying Communication Technology: Introducing Email and Instant Messaging in the Hospitality Curriculum, Amy Newman and Judi Brownell

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In the Buying Mode: Smart Shopping Tips for Kitchen Gear Purchases, Stephani Robson

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Measurable Improvement: Using ‘RevPASH’ to Gauge Your Startup Dining Room’s Performance, Stephani Robson

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Setting the Bar: Bar Area Equipment Layout Basics, Stephani Robson

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Scenes From a Restaurant: Privacy Regulation in Stressful Situations, Stephani K. A. Robson

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Roundtable Retrospective 2007: Dealing with Sexual Harassment, David Sherwyn

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The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn, Steven Carvell, and Joseph Baumgarten

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Synergies for HR in Hospitality, David S. Sherwyn

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Reflections, Thank you, and Goodbye, Michael C. Sturman

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The Value of Human Capital Specificity versus Transferability, Michael C. Sturman, Kate Walsh, and Robin A. Cheramie

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An Empirical Examination of Posttraining on-the-Job Supplements for Enhancing the Effectiveness of Interpersonal Skills Training, Michael J. Tews and J. Bruce Tracey

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Pooling Restaurant Reservations to Increase Service Efficiency, Gary Thompson and Robert J. Kwortnik Jr.

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Accounting for Human Resource Flexibility: Commentary on “Human Resource Systems in Kenya”, J. Bruce Tracey

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Outback Steakhouse in Korea: A Commentary, Rohit Verma

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The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms, Kate Walsh, Cathy A. Enz, and Linda Canina

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Creating an Individual Work Identity, Kate Walsh and Judith Gordon

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Exploring New Research Frontiers in Offshoring Knowledge and Service Processes, William Youngdahl, Kannan Ramaswamy, and Rohit Verma

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Market Orientation, Competitive Advantage, and Performance: A Demand-Based Perspective, Kevin Zheng Zhou, James R. Brown, and Chekitan Dev

Publications from 2007

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Demand Management: Beyond Revenue Management, Chris K. Anderson and Bill Carroll

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Hot Beverages at Quick Service Restaurant (QSR) Drive-Thru Windows, Carl P. Borchgrevink, Michael P. Sciarini, and Alex M. Susskind

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Using Childhood Memory to Gain Insight into Brand Meaning, Kathryn A. Braun-LaTour, Michael S. LaTour, and George M. Zinkhan

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Mood, Information Congruency, and Overload, Kathryn A. Braun-LaTour, Nancy M. Puccinelli, and Fred W. Mast

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“Street Cred” and the Executive Woman: The Effects of Gender Differences in Social Networks on Career Advancement, Susan F. Cabrera and Melissa C. Thomas-Hunt

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Executive Career Management: Switching Organizations and the Boundaryless Career, Robin A. Cheramie, Michael C. Sturman, and Kate Walsh

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Predicting Joint Replacement Waiting Times, Lauren E. Cipriano, Bert M. Chesworth, Chris K. Anderson, and Gregory S. Zaric

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Global Brand Expansion: How to Select a Market Entry Strategy, Chekitan S. Dev, James R. Brown, and Kevin Zheng Zhou

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Self-Service Technology and Online Financial Service Choice, Xin Ding, Rohit Verma, and Zafar Iqbal

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The Impact of Dual Agency, J’Noel Gardiner, Jeffrey Heisler, Jarl G. Kallberg, and Crocker H. Liu

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Developing Mutually Beneficial Relationships between Researchers and Organizations, Timothy R. Hinkin, Brooks C. Holtom, and Malvina Klag

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The Role of Positive Emotions in Experiential Decisions, Robert J. Kwortnik Jr. and William T. Ross Jr.

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Driving Demand for the Quarterdeck: A Case Study, Robert J. Kwortnik Jr. and James Vosburgh

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Using Childhood Memory Elicitation to Gain Insights into a Brand at a Crossroads: The In-N-Out Burger Situation, Kathryn A. LaTour and Michael S. LaTour

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The Effect of Server Posture on the Tips of Whites and Blacks, Gina Leodoro and Michael Lynn

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An Airline Seat Allocation Game, Michael Z. F. Li, Tae H. Oum, and Chris K. Anderson

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The Effect of Meal Pace on Customer Satisfaction, Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, and Jochen Wirtz

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Animal Farm, Baby Boom and Crackberry Addicts, Gayle Porter and Jamie L. Perry

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Visual Methods: Using Photographs to Capture Customers’ Experience with Design, Mellie Pullman and Stephani K. A. Robson

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Does the Measure of Dispersion Matter in Multilevel Research? A Comparison of the Relative Performance of Dispersion Indexes, Quinetta M. Roberson, Michael C. Sturman, and Tony L. Simons

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Not Too Big… Not Too Small… Just Right: A Goldilocks Approach to Kitchen Design, Stephani Robson

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Customers’ Perceptions of Best Available Hotel Rates, Kristin V. Rohlfs and Sheryl E. Kimes

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Goodbye, Hello, David Sherwyn

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May: A Month of Roundtables, David Sherwyn

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Roundtables Focus on Key Issues in Hotel Finance, Marketing, and Law, David Sherwyn

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Progress Report: The Center at Fifteen, David S. Sherwyn

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Liquidity: Considerations of a Portfolio Manager, Laurie Simon Hodrick and Pamela Moulton

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Motivation Research in Hospitality between 1990 and 2001: A Prescriptive Review of the Literature, Tony L. Simons

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Racial Differences in Sensitivity to Behavioral Integrity: Attitudinal Consequences, In-Group Effects, and “Trickle Down” Among Black and Non-Black Employees, Tony L. Simons, Ray Friedman, Leigh Anne Liu, and Judi McLean Parks

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The Past, Present, and Future of Dynamic Performance Research, Michael C. Sturman

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Using a Random-Effects Model to Test Differing Conceptualizations of Multidimensional Constructs, Michael C. Sturman and Shawn M. Carraher

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Downsizing Survivors’ Communication Networks and Reactions: A Longitudinal Examination of Information Flow and Turnover Intentions, Alex M. Susskind

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How Organizational Standards and Coworker Support Improve Restaurant Service, Alex M. Susskind, Michele Kacmar, and Carl P. Borchgrevink

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Tackling the Investment Decision as a “Newsvendor Problem”, Gary Thompson

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Ability Versus Personality: Factors that Predict Employee Job Performance, J. Bruce Tracey, Michael C. Sturman, and Michael J. Tews

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Technology Readiness, Learning Goals, and eLearning: Searching for Synergy, Bo van der Rhee, Rohit Verma, Gerhard Plaschka, and Jill R. Kickul

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Innovations in Hospitality Human Resources: Cases from the U.S. Lodging Industry, Kate Walsh and Cathy A. Enz

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Developing In-House Careers and Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Kate Walsh and Masako S. Taylor

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The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing, Jochen Wirtz and Sheryl E. Kimes

Publications from 2006

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Tourist Memory Distortion, Kathryn A. Braun-LaTour, Melissa J. Grinley, and Elizabeth F. Loftus

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Digging Deeper: Art Museums in Las Vegas?, Kathryn A. Braun-LaTour, Flavia Hendler, and Rom Hendler

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Memory Change: An Intimate Measure of Persuasion, Kathryn A. Braun-LaTour and Gerald Zaltman

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Meeting the Competency Needs of Global Leaders: A Partnership Approach, Judi Brownell

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Water Markets and Trading, Howard Chong and David Sunding

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Global Carnival Cruise Lines: Charting a New Brand Course, Chekitan S. Dev

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An Assessment of Statistical Process Control-Based Approaches for Charting Student Evaluation Scores, Xin Ding, Don Wardell, and Rohit Verma

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Safeguarding Your Customers: The Guest's View of Hotel Security, Julie Feickert, Rohit Verma, Gerhard Plaschka, and Chekitan S. Dev

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Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions, Sushil Gupta

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The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention, Anders Gustaffsson, Michael D. Johnson, and Inger Roos

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Connecting with the Culture: A Case Study in Sustainable Tourism, Ethan Hawkes and Robert J. Kwortnik Jr.

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The Financial Accelerator: Evidence from International Housing Markets, Almeida Heitor, Murillo Campello, and Crocker H. Liu

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Competing Online: Studying Consumer Choice Drivers for Online Financial Services, Zafar Iqbal and Rohit Verma

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The Evolution of Loyalty Intentions, Michael D. Johnson, Andreas Herrmann, and Frank Huber