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Publications from 2011

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Where Do You Go from Here?, Michael C. Sturman, John B. Corgel, and Rohit Verma

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Motivating Your Staff to Provide Outstanding Service, Michael C. Sturman and Robert Ford

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How to Build Service Quality into Your Operation, Alex M. Susskind

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Team Leaders and Team Members in Interorganizational Networks: An Examination of Structural Holes and Performance, Alex M. Susskind, Peggy R. Odom-Reed, and Anthony E. Viccari

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Focus on Finance: Aiming for Restaurant Success, Alex M. Susskind and Rupert Spies

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A Look at the Relationship between Service Failures, Guest Satisfactions, and Repeat-Patronage Intentions of Casual Dining Guests, Alex Susskind and Anthony Viccari

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The Effect of Brand Class on Perceived Fairness of Revenue Management, Wayne Taylor and Sheryl E. Kimes

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What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions, Michael J. Tews, Kathryn Stafford, and J. Bruce Tracey

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A Scientific Approach to Managing Hospitality Operations, Gary Thompson

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Cherry-Picking Customers by Party Size in Restaurants, Gary Thompson

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Inaccuracy of the “Naïve Table Mix” Calculations, Gary Thompson

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Reconsidering the 1855 Bordeaux Classification of the Medoc and Graves Using Wine Ratings from 1970-2005, Gary Thompson and Stephen A. Mutkoski

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Making the Most of Your Human Capital, J. Bruce Tracey and Sean A. Way

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Understanding and Predicting Customer Choices, Rohit Verma

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Preparing for a Successful Career in the Hospitality Industry, Kate Walsh, Michael C. Sturman, and Bill Carroll

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Linking Ethical Leadership to Employee Performance: The Roles of Leader-Member Exchange, Self-Efficacy, and Organizational Identification, Fred O. Walumbwa, David M. Mayer, Peng Wang, Hui Wang, Kristina Workman, and Amanda L. Christensen

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A Comparison of Different Demand Models for Joint Inventory-Pricing Decisions, John G. Wilson, Leo MacDonald, and Chris K. Anderson

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Classification, Detection and Consequences of Data Error: Evidence from the Human Development Index, Hendrik Wolff, Howard Chong, and Maximilian Auffhammer

Publications from 2010

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On the Capital Structure of Real Estate Firms, Jamie Alcock, Eva Steiner, and Kelvin Jui Keng Tan

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Demand Management, Chris K. Anderson

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Improving Hospitality Industry Sales: Twenty-Five Years of Revenue Management, Chris K. Anderson and Xiaoqing Xie

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The Impact of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, and Dhinu Srinivasan

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Violent Splits or Healthy Divides? Coping With Injustice through Faultlines, Katerina Bezrukova, Chester S. Spell, and Jamie L. Perry

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An Analysis of REIT Security Issuance Decisions, Walter I. Boudry, Jarl G. Kallberg, and Crocker H. Liu

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Leadership in the Service of Hospitality, Judi Brownell

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Competitive Pricing in European Hotels, Linda Canina and Cathy A. Enz

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Commentary: Success and Failure of Mergers and Acquisitions, Linda Canina and Jin-Young Kim

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Time Variation in Liquidity: The Role of Market-maker Inventories and Revenues, Carole Comerton-Forde, Terrence Hendershott, Charles M. Jones, Pamela Moulton, and Mark S. Seaholes

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An Analysis of Future Delinquency for Hotel CMBS Loans, John B. Corgel and Aaron Walls

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Hotel Management Contracts – Past and Present, Jan A. deRoos

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Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020), Chekitan S. Dev, John D. Buschman, and John T. Brown

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Brand Rights and Hotel Management Agreements: Lessons from Ritz-Carlton Bali’s Lawsuit against the Ritz-Carlton Hotel Company, Chekitan S. Dev, John H. Thomas, John D. Buschman, and Eric Anderson

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The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services, Xin David Ding, Paul Jen-Hwa Hu, Rohit Verma, and Don G. Wardell

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A Sense of Things to Come: Future Research Directions in Sensory Marketing, Ryan S. Elder, Nilufer Z. Aydinoglu, Victor Barger, Cindy Caldara, Hae Eun Chun, Chan Jean Lee, Gina S. Mohr, and Antonios Stamatogiannakis

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Building Capabilities at the Westward Hilton, Cathy A. Enz

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Competitive Dynamics and Creating Sustainable Advantage, Cathy A. Enz

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The Commoditization of Starbucks, Cathy A. Enz

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Innovation and Entrepreneurship in the Hospitality Industry, Cathy A. Enz and Jeffery S. Harrison

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Sneakerheads and Custom Kicks: Insights into Symbolic Mass Customization, Michael D. Giebelhausen and Stephanie Lawson

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Automation, Speed, and Stock Market Quality: The NYSE’s Hybrid, Terrence Hendershott and Pamela Moulton

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Accounting Research in the Cornell Quarterly: A Review with Suggestions for Future Research, James W. Hesford and Gordon S. Potter

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What Makes It So Great? An Analysis of Human Resources Practices among Fortune’s Best Companies to Work for, Timothy R. Hinkin and J. Bruce Tracey

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Important Questions about Franchising: What We Know and What We Should Know, Arturs Kalnins

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Strategic Pricing through Revenue Management, Sheryl E. Kimes

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On the Importance of Market Identification, Jin-Young Kim and Linda Canina

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The Marketing of Experience, Robert J. Kwortnik Jr.

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Bridging Aficionados’ Perceptual and Conceptual Knowledge to Enhance How They Learn from Experience, Kathryn A. LaTour and Michael S. LaTour

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Coke is It: How Stories in Childhood Memories Illuminate an Icon, Kathryn A. LaTour, Michael S. LaTour, and George M. Zinkhan

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Identity in Franchise Systems: The Role of Franchisee Associations, Benjamin Lawrence and Patrick J. Kaufmann

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Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions, Peng Liu

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The Stochastic Behavior of Commodity Prices with Heteroscedasticity in the Convenience Yield, Peng Liu and Ke Tang

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Tipping and Service Quality: A Within-Subjects Analysis, Michael Lynn and Michael C. Sturman

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The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda, Michael McCall and Clay Voorhees

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A Framework for Evaluating the Customer Wait Experience, Kelly A. McGuire, Sherri E. Kimes, Michael Lynn, Madeleine E. Pullman, and Russell C. Lloyd

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Seating Charts that Work: 6 Common Dining Room Floor Plan Mistakes and How to Avoid Them, Stephani Robson

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Why Tip? An Empirical Test of Motivations for Tipping Car Guards, Stephen G. Saunders and Michael Lynn

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How Employment Law Became a Major Issue for Hotel Operators, David Sherwyn

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Commentary: Cultures and the Implementation of Strategy, Alex M. Susskind

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Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years, Alex M. Susskind

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Internet Apprehensiveness: An Examination of On-Line Information Seeking and Purchasing Behavior, Alex M. Susskind and Michael A. Stefanone

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Restaurant Profitability Management: The Evolution of Restaurant Revenue Management, Gary Thompson

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Commentary: Human Resources Strategy in the Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey

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Contextual Factors and Cost Profiles Associated with Employee Turnover, J. Bruce Tracey and Timothy R. Hinkin

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The Role of Personality and General Mental Ability in Predicting Performance for New and Experienced Employees, J. Bruce Tracey, Michael C. Sturman, Lian Shao, and Michael J. Tews

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Choice Models and the Hospitality Business Environment, Rohit Verma

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Customer Choice Modeling in Hospitality Service: A Review of Past Research and Discussion of Some New Applications, Rohit Verma

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Understanding Professional Service Delivery, Kate Walsh and Judith Gordon

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Key Issues in Strategic Human Resources, Kate Walsh, Michael C. Sturman, and John Longstreet

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What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance, Sean A. Way, Michael C. Sturman, and Carola Raab

Publications from 2009

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Setting Prices on Priceline, Chris K. Anderson

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Employee Stock Options: An Up-and-Out Protected Barrier Call, Chris K. Anderson and Neil Brisley

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Teaching Revenue Management at the Cornell University School of Hotel Administration, Chris K. Anderson, Sherri Kimes, and Bill Carroll

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Room-Risk Management at Sunquest Vacation, Chris K. Anderson and Xiaoqing Xie

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Decimal Dust, Significant Digits, and the Search for Stars, Arthur G. Bedeian, Michael C. Sturman, and David L. Streiner

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Profiting From Regulation: An Event Study of the EU Carbon Market, James B. Bushnell, Howard Chong, and Erin T. Mansur

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The Evolving Manager Stereotype: The Effects of Industry Gender Typing on Performance Expectations for Leaders and their Teams, Susan F. Cabrera, Stephen J. Sauer, and Melissa C. Thomas-Hunt

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Blackjack in the Kitchen: Understanding Online Versus Casino Gambling, June Cotte and Kathryn A. LaTour

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Mortgage Prepayment and Default Behavior with Embedded Forward Contract Risks in China’s Housing Market, Yongheng Deng and Peng Liu

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Branding Hotels, Chekitan Dev

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Customer Orientation or Competitor Orientation: Which Marketing Strategy Has a Higher Payoff for Hotel Brands?, Chekitan S. Dev, Kevin Zheng Zhou, Jim Brown, and Sanjeev Agarwal

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Physician Workload and the Canadian Emergency Department Triage and Acuity Scale: the Predictors of Workload in the Emergency Room (POWER) Study, Jonathan F. Dreyer, Shelley L. McLeod, Chris K. Anderson, Michael W. Carter, and Gregory S. Zaric

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Adapting the QFD Approach to Extended Service Transactions, Laurette Dubé, Michael D. Johnson, and Leo Mark Renaghan

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Human Resource Management: A Troubling Issue for the Global Hotel Industry, Cathy A. Enz

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The Physical Safety and Security Features of U.S. Hotels, Cathy A. Enz

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Competitive Pricing Decisions in Uncertain Times, Cathy A. Enz, Linda Canina, and Mark Lomanno

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Stock and Bond Market Liquidity: A Long-Run Empirical Analysis, Ruslan Y. Goyenko and Andrey D. Ukhov

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A Comprehensive Model of Customer Trust in Two Retail Stores, Paolo Guenzi, Michael D. Johnson, and Sandro Castaldo

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Joy and Disappointment in the Hotel Experience: Managing Relationship Segments, Michael D. Johnson, Line Lervik-Olsen, and Tor Wallin Andreassen

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Issues in the Use of Ratings-based Versus Choice-based Conjoint Analysis in Operations Management Research, Ekaterina V. Karniouchina, William L. Moore, Bo van der Rhee, and Rohit Verma

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Pricing and Revenue Management, Sheryl E. Kimes

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Spa Revenue Management, Sheryl E. Kimes and Sonee Singh

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Revenue Management at the Hong Kong Grand: The Dine in Grandeur Dilemma, Sheryl E. Kimes, Rohit Verma, and Christopher W. Hart

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Discrete Choices, Trade‐offs, and Advantages: Modeling Social Venture Opportunities and Intentions, Norris Krueger Jr., Jill Kickul, Lisa K. Gundry, Rohit Verma, and Fiona Wilson

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Buyer Monitoring: A Means to Insure Personalized Service, Robert J. Kwortnik Jr., Michael Lynn, and William T. Ross Jr.

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Unifying Services Marketing and Operations with Service Experience Management, Robert J. Kwortnik Jr. and Gary Thompson

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Cracking the Cultural Code of Gambling, Kathryn A. LaTour, Franck Sarrazit, Rom Hendler, and Michael S. LaTour

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Positive Mood and Susceptibility to False Advertising, Michael S. LaTour and Kathryn A. LaTour

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Stakeholder Marketing: Beyond the Four Ps and the Customer, Benjamin Lawrence and C. B. Bhattacharya

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Franchisee Associations: Strategic Focus Or Response to Franchisor Opportunism, Benjamin Lawrence and Patrick J. Kaufmann

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No-Arbitrage Conditions for Storable Commodities and the Models of Futures Term Structures, Peng Liu and Ke Tang