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Publications from 2012

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Toward a Positive and Dynamic Theory of Leadership Development, D. Scott DeRue and Kristina Workman

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Commentary on ‘Why Compassion Counts!’: Compassion as a Generative Force, Jane E. Dutton and Kristina Workman

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The Market for Real Estate Presales: A Theoretical Approach, Robert Edelstein, Peng Liu, and Fang Wu

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Strategies for the Implementation of Service Innovations, Cathy A. Enz

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Web Advertising: Sexual Content on eBay, Michael D. Giebelhausen and Thomas P. Novak

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The Terrorist Attacks of 9/11 and the Financial Crisis of 2008: The Impact of External Shocks on U.S. Hotel Performance, Renáta Kosová and Cathy A. Enz

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Behavioral Integrity for Safety, Priority of Safety, Psychological Safety, and Patient Safety: A Team-Level Study, Hannes Leroy, Bart Dierynck, Frederik Anseel, Tony L. Simons, Jonathon R. B. Halbesleben, Deirdre McCaughey, Grant T. Savage, and Luc Sels

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Authentic Leadership and Behavioral Integrity as Drivers of Follower Commitment and Performance, Hannes Leroy, Michael E. Palanski, and Tony L. Simons

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The Determinants of Homebuilder Stock Price Exposure To Lumber: Production Cost Versus Housing Demand, Peng Liu, Ziaomeng Lu, and Ke Tang

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The Composition of Market Proxy in REITs Risk Premium Estimation, Xiaolong Liu and Peng Liu

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Who Uses Tips as a Reward for Services and When? An Examination of Potential Moderators of the Service-Tipping Relationship, Michael Lynn, Patrick Jabbour, and Woo Gon Kim

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Black-White Differences in Tipping: Moderated by Socio-Economic Status?, Michael Lynn, Curt C. Pugh, and Jerome Williams

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Black-White Differences in Beliefs about the U.S. Restaurant Tipping Norm: Moderated by Socio-Economic Status?, Michael Lynn and Jerome Williams

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Using Revealed- and Stated-Preference Customer Choice Models for Making Pricing Decisions in Services: An Illustration from the Hospitality Industry, Leo MacDonald, Chris K. Anderson, and Rohit Verma

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Leader Mistreatment, Employee Hostility, and Deviant Behaviors: Integrating Self-uncertainty and Thwarted Needs Perspectives on Deviance, David M. Mayer, Stefan Thau, Kristina Workman, Marius Van Dijke, and David De Cremer

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The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective, Breffni M. Noone, Jochen Wirtz, and Sheryl E. Kimes

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The Plan for Donations or “Don’tations”: The Case of the Alumni-Funded Entrepreneurship Center, Mona Anita Olsen

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Entrepretality: Entrepreneurship Education in the Hospitality Industry, Mona Anita K. Olsen and Reidar J. Mykletun

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How and What You Pay Matters: The Relative Effectiveness of Merit Pay, Bonus, and Long-Term Incentives on Future Job Performance, Sanghee Park and Michael C. Sturman

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If These Walls Could Talk: Front-of-the-House Wall Covering Choice Pros and Cons, Stephani Robson

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Does Environmental Certification Help the Economic Performance of Hotels? Evidence from the Spanish Hotel Industry, María-del-Val Segarra-Oña, Ángel Peiró-Signes, Rohit Verma, and Luis Miret-Pastor

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The Effect of Culture on the Curvilinear Relationship Between Performance Turnover, Michael C. Sturman, Lian Shao, and Jan H. Katz

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A Contextual, Flexibility-Based Model of the HR-Firm Performance Relationship, J. Bruce Tracey

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Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry, Rohit Verma, Debra Stock, and Laura McCarthy

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Can Customers Detect Script Usage in Service Encounters? An Experimental Video Analysis, Liana Victorino, Rohit Verma, Bryan L. Bonner, and Don G. Wardell

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Innovative Practice in the Spanish Hotel Industry, Mar Vila, Cathy A. Enz, and Gerard Costa

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Exploring Resource Efficiency Benchmarks for Environmental Sustainability, Jie J. Zhang, Nitin R. Joglekar, and Rohit Verma

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Pushing the Frontier of Sustainable Service Operations Management: Evidence from US hospitality industry, Jie J. Zhang, Nitin Joglekar, and Rohit Verma

Publications from 2011

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Name-Your-Own Price Auction Mechanisms – Modeling and Future Implications, Chris K. Anderson and John G. Wilson

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Household Water Supply Choice and Time Allocated to Water Collection: Evidence from Madagascar, Christopher Boone, Peter Glick, and David E. Sahn

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An Examination of REIT Dividend Payout Policy, Walter I. Boudry

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Analyst Behavior and Underwriter Choice, Walter I. Boudry, Jarl G. Kallberg, and Crocker H. Liu

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What We Know about M&A Success: A Research Agenda for the Lodging Industry, Linda Canina, Jin-Young Kim, and Qingzhong Ma

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Demand Management, Bill Carroll

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Guiding the Guest Experience, Hae Eun Chun

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Can Fund Managers Select Outperforming REITs? Examining Fund Holdings and Trades, Gjergji Cici, John B. Corgel, and Scott Gibson

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Developing and Renovating Hospitality Properties, John B. Corgel, Jan A. deRoos, and Kevin Fitzpatrick

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Oil Prices Lodging Risk, John B. Corgel and Jamie Lane

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Gaining Maximum Benefit from Franchise Agreements, Management Contracts, and Leases, Jan A. deRoos

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Planning and Programming a Hotel, Jan A. deRoos

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Opportunism in Brand Partnerships: Effects of Coercion and Relationship Norms, Chekitan S. Dev, Stephan Grzeskowiak, and James R. Brown

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Customer Experience in Online Financial Services: A Study of Behavioral Intentions for Techno-Ready Market Segments, Xin David Ding, Yang Huang, and Rohit Verma

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Competing Successfully with Other Hotels: The Role of Strategy, Cathy A. Enz

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Harnessing the Power of Your Culture for Outstanding Service, Robert Ford and Michael C. Sturman

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Worth Waiting For: Increasing Satisfaction by Making Consumers Wait, Michael D. Giebelhausen, Stacey G. Robinson, and J. Joseph Cronin Jr.

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The Term Structure of Bond Market Liquidity and Its Implications for Expected Bond Returns, Ruslan Goyenko, Avanidhar Subrahmanyam, and Andrey Ukhov

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Volume Dynamics and Multimarket Trading, Michael Halling, Pamela Moulton, and Marios Panayides

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Justice as a Dynamic Construct: Effects of Individual Trajectories on Distal Work Outcomes, John P. Hausknecht, Michael C. Sturman, and Quinetta M. Roberson

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Becoming a Leader in the Hospitality Industry, Timothy R. Hinkin

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Pouring Israel into a Starbucks Cup, Arturs Kalnins and Laure Stroock

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Hotel Revenue Management in an Economic Downturn, Sheryl Kimes and Chris K. Anderson

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Revenue Management for Enhance Profitability: An Introduction for Hotel Owners and Asset Managers, Sheryl Kimes and Chris K. Anderson

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Customer Attitudes towards Restaurant Reservations Policies, Sheryl E. Kimes

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The Future of Distribution Management in the Restaurant Industry, Sheryl E. Kimes

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The Future of Hotel Revenue Management, Sheryl E. Kimes

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Competitive Sets for Lodging Properties, Jin-Young Kim and Linda Canina

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Building and Managing Your Brand, Robert J. Kwortnik Jr.

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The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China, Robert J. Kwortnik Jr. and Xiaoyun Han

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The Effects of Perceptual and Conceptual Training on Novice Wine Drinkers’ Development, Kathryn A. LaTour, Michael S. LaTour, and Andrew H. Feinstein

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Foreclosure of Securitized Commercial Mortgages - A Model of the Special Servicer, Peng Liu and Daniel Quan

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Measuring Hotel Risk and Financing, Peng Liu and Daniel Quan

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Race Differences in Tipping: Testing the Role of Norm Familiarity, Michael Lynn

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Segmenting and Targeting Your Market: Strategies and Limitations, Michael Lynn

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Voluntary Tipping and the Selective Attraction and Retention of Service Workers in the United States: An Application of the ASA Model, Michael Lynn, Robert J. Kwortnik Jr., and Michael C. Sturman

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Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance, Michael Lynn and Michael C. Sturman

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New Media: Connecting with Guests throughout the Travel Experience, Lisa Klein Pearo and Bill Carroll

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Negative Moderating Effect of General Self-Efficacy on the Relationship between Need for Cognition and Cognitive Effort, Kishore Gopalakrishna Pillai, Ronald E. Goldsmith, and Michael D. Giebelhausen

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Coordinating Information and Controlling Costs, Gordon S. Potter

Positive Identity Construction: Insights from Classical and Contemporary Theoretical Perspectives, Laura Morgan Roberts and Stephanie J. Creary

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Mall Sense: How to Maximize Business in a Mall Setting, Stephani Robson

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Name That Tune: Selecting the Right Music for Your Operation, Stephani Robson

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That’s the Spot! Strategies for Finding the Ideal Restaurant Site, Stephani Robson

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Welcome! How to Maximize the Appeal of Your Restaurant’s Entrance, Stephani Robson

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Consumers’ Responses to Table Spacing in Restaurants, Stephani K. A. Robson, Sherri E. Kimes, Franklin D. Becker, and Gary W. Evans

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The Effects of Localization on Economic Performance: Analysis of Spanish Tourism Clusters, María-del-Val Segarra-Oña, Lluís Gaspar Miret-Pastor, Angel Peiro-Signes, and Rohit Verma

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Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa, India, Aveek Sengupta and Chekitan S. Dev

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Addressing Employee Lawsuits, David Sherwyn and Paul E. Wagner

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You Can’t Move All Your Hotels to Mexico: Unions and the Hospitality Industry, David Sherwyn and Paul E. Wagner

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The Integrity Dividend in Hospitality Leadership, Tony L. Simons

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Research on Behavioral Integrity: A Promising Construct for Positive Organizational Scholarship, Tony L. Simons, Edward C. Tomlinson, and Hannes Leroy

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Four Path to Success in the Hospitality Industry, Michael C. Sturman, John B. Corgel, and Rohit Verma

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Where Do You Go from Here?, Michael C. Sturman, John B. Corgel, and Rohit Verma

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Motivating Your Staff to Provide Outstanding Service, Michael C. Sturman and Robert Ford

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How to Build Service Quality into Your Operation, Alex M. Susskind

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Team Leaders and Team Members in Interorganizational Networks: An Examination of Structural Holes and Performance, Alex M. Susskind, Peggy R. Odom-Reed, and Anthony E. Viccari

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Focus on Finance: Aiming for Restaurant Success, Alex M. Susskind and Rupert Spies

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A Look at the Relationship between Service Failures, Guest Satisfactions, and Repeat-Patronage Intentions of Casual Dining Guests, Alex Susskind and Anthony Viccari

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The Effect of Brand Class on Perceived Fairness of Revenue Management, Wayne Taylor and Sheryl E. Kimes

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What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions, Michael J. Tews, Kathryn Stafford, and J. Bruce Tracey

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A Scientific Approach to Managing Hospitality Operations, Gary Thompson

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Cherry-Picking Customers by Party Size in Restaurants, Gary Thompson

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Inaccuracy of the “Naïve Table Mix” Calculations, Gary Thompson

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Making the Most of Your Human Capital, J. Bruce Tracey and Sean A. Way

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Understanding and Predicting Customer Choices, Rohit Verma

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Preparing for a Successful Career in the Hospitality Industry, Kate Walsh, Michael C. Sturman, and Bill Carroll

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Linking Ethical Leadership to Employee Performance: The Roles of Leader-Member Exchange, Self-Efficacy, and Organizational Identification, Fred O. Walumbwa, David M. Mayer, Peng Wang, Hui Wang, Kristina Workman, and Amanda L. Christensen

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A Comparison of Different Demand Models for Joint Inventory-Pricing Decisions, John G. Wilson, Leo MacDonald, and Chris K. Anderson

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Classification, Detection and Consequences of Data Error: Evidence from the Human Development Index, Hendrik Wolff, Howard Chong, and Maximilian Auffhammer

Publications from 2010

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On the Capital Structure of Real Estate Firms, Jamie Alcock, Eva Steiner, and Kelvin Jui Keng Tan

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Demand Management, Chris K. Anderson