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Publications from 2015

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Construing a Transgression as a Moral or a Value Violation Impacts Other Versus Self-Dehumanisation, Simone Tang and Lasana Harris

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An Evaluation of Integer Programming Models for Restaurant Reservations, Gary Thompson

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An Evaluation of Rules for Assigning Tables to Walk-in Parties in Restaurants, Gary Thompson

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Deciding Whether to Offer “Early-Bird” or “Night-Owl” Specials in Restaurants: A Cross-Functional View, Gary Thompson

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A Field Study of New Employee Training Programs: Industry Practices and Strategic Insights, J. Bruce Tracey, Timothy R. Hinkin, Thao Li Bui Tran, Michael Kingra, Jonathan Taylor, and David Thorek

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United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach, United Nations World Tourism Organization (UNWTO), Anita Blomberg-Nygard, and Chris K. Anderson

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Understanding Students’ Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction, Kate Walsh, Song Chang, and Eliza Ching-Yick Tse

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An Agency Perspective on Service Triads: Linking Operational and Financial Performance, Jie J. Zhang, Benjamin Lawrence, and Chris K. Anderson

Publications from 2014

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Joint Leverage and Maturity Choices in Real Estate Firms: The Role of the REIT Status, Jamie T. Alcock, Eva Steiner, and Kelvin J. K. Tan

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The Influence of Online Reputation and Product Heterogeneity on Service Firm Financial Performance, Chris K. Anderson and Benjamin Lawrence

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The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales, Inès Blal and Michael C. Sturman

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The Political Economy of Discretionary Spending: Evidence from the American Recovery and Reinvestment Act, Christopher Boone, Arindrajit Dube, and Ethan Kaplan

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REITs: Structure and Performance, Walter I. Boudry and Jarl G. Kallberg

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Consumer Racial Profiling in U.S. Restaurants: Exploring Subtle Forms of Service Discrimination against Black Diners, Zachary Brewster, Michael Lynn, and Shelytia Cocroft

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Elwood Murray: Pioneering Methodologist in Communication, Judi Brownell

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The Role of Ownership in Managing Interfirm Opportunism: A Dyadic Study, James R. Brown, Anjala S. Krishen, and Chekitan Dev

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Interest Rates and Real Estate Capitalization Rates on the Rise, John B. Corgel

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The Dynamics of Credit Spreads in Hotel Mortgages and Signaling Implications, Jan A. deRoos, Crocker H. Liu, Daniel Quan, and Andrey D. Ukhov

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Brand Revitalization, Chekitan S. Dev and Kevin Lane Keller

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Compassion at Work, Jane E. Dutton, Kristina Workman, and Ashley E. Hardin

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Choosing Union Representation: The Role of Attitudes and Emotions, Adrienne E. Eaton, Sean Rogers Ph.D., Tracy F. H. Chang, and Paula B. Voos

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How Fast Do New Hotels Ramp Up Performance?, Cathy A. Enz, Ángel Peiró-Signes, and María-del-Val Segarra-Oña

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Cynicism in Negotiation: When Communication Increases Buyers’ Skepticism, Eyal Ert, Stephanie J. Creary, and Max H. Bazerman

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Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters, Michael D. Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni, and Michael K. Brady

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The Effect of Language Differences and National Culture on Operational Process Compliance, John V. Gray and Brett Massimino

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Pricing Competition and Channel Coordination in the Tourism Supply Chain with Optional Tours, Qiang Guo, Ye Shi, Junfeng Dong, Xiaolong Guo, and Chris K. Anderson

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Why Attend Tradeshows? A Comparison of Exhibitor and Attendee’s Preferences, Hyunjeong “Spring” Han and Rohit Verma Ph.D.

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Mergers and Target Transparency, Iftekhar Hasan, Jarl G. Kallberg, Crocker H. Liu, and Xian Sun

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An Empirical Analysis of Performance Impacts Resulting From Conversion to Franchise Operations, James Hesford, Mina Pizzini, and Gordon S. Potter

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Who’s in Charge Now? The Decision Autonomy of Hotel General Managers, Demian Hodari and Michael C. Sturman

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Outsourcing and Role Stress: An Empirical Study of Hotel Spa Managers, Demian Hodari, Veronica Waldthausen, and Michael C. Sturman

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Competing Through Customization: Using Human Resource Management to Create Strategic Capabilities, Ying Hong, Hui Liao, Michael C. Sturman, and Yu Zhou

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Performance Evaluation with High Moments and Disaster Risk, Ohad Kadan and Fang Liu

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Generalized Systematic Risk, Ohad Kadan, Fang Liu, and Suying Liu

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On the Price Comovement of U.S. Residential Real Estate Markets, Jarl G. Kallberg, Crocker H. Liu, and Paolo Pasquariello

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When Do Female-Owned Businesses Out-Survive Male-Owned Businesses? A Disaggregated Approach by Industry and Geography, Arturs Kalnins and Michele Williams

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Audience Heterogeneity and the Effectiveness of Market Signals: How to Overcome Liabilities of Foreignness in Film Exports?, Heeyon Kim and Michael Jensen

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Sticktion: Assessing Memory for the Customer Experience, Kathryn A. LaTour and Lewis P. Carbone

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Estimating Net Operating Income Growth for Modeling U.S. Apartment Property Capitalization Rates, Hyun Seok Lee, John B. Corgel, and Seungwoo Shin

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The Contribution of Norm Familiarity to Race Differences in Tipping Behavior: A Replication and Extension, Michael Lynn

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Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision, Breffni M. Noone and Stephani K. A. Robson

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All-Pay Auctions with Pre- and Post-Bidding Options, Fredrik Ødegaard and Chris K. Anderson

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The Effect of Tourism Clusters on U.S. Hotel Performance, Angel Peiró-Signes, María-del-Val Segarra-Oña, Luis Miret-Pastor, and Rohit Verma Ph.D.

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The Impact of Environmental Certification on Hotel Guest Ratings, Angel Peiró-Signes, María-del-Val Segarra-Oña, Rohit Verma, José Mondéjar-Jiménez, and Manuel Vargas-Vargas

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A Flow-Through Analysis of the US Lodging Industry During the Great Recession, Amrik Singh, Chekitan Dev, and Robert Mandelbaum

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Strengthening the Employment Relationship: The Effects of Work-Hours Fit on Key Employee Attitudes, Michael C. Sturman and Kate Walsh

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Communication Richness: Why Some Guest Complaints Go Right to the Top - and Others Do Not, Alex M. Susskind

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Guests’ Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction, Alex M. Susskind

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Attitudes and Perceptions toward Affirmative Action Programs: An Application of Institutional Theory, Alex M. Susskind, Robert A. Brymer, Woo Gon Kim, Hae Young Lee, and Sean A. Way

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A Quarter-Century Focus on Improving Service Quality, Rohit Verma Dr.

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The Effect of Customer Information during New Product Development on Profits from Goods and Services, Lars Witell, Anders Gustafsson, and Michael D. Johnson

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More Evidence Challenging the Robustness and Usefulness of the Attraction Effect, Sybil Yang and Michael Lynn

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Eco-efficiency of Service Co-production: Connecting Eco-certifications and Resource Efficiency in U.S. Hotels, Jie J. Zhang, Nitin Joglekar, Janelle Heineke, and Rohit Verma

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Signaling Eco-Certification: Implications for Service Coproduction and Resource Efficiency, Jie J. Zhang, Nitin Joglekar, and Rohit Verma

Publications from 2013

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Harnessing Wastewater for Renewable Energy (2013-2), Aaron Adalja and Chalida U-tapao

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Manipulation in U.S. REIT Investment Performance Evaluation: Empirical Evidence, Jamie Alcock, John Glascock, and Eva Steiner

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Asset Management and Investment Banking, Janis Berzins, Crocker H. Liu, and Charles Trzcinka

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Individual vs. Aggregate Preferences: The Case of a Small Fish in a Big Pond, Douglas W. Blackburn and Andrey D. Ukhov

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Team Gender Diversity and Investment Decision Making Behavior, Vicki L. Bogan, David R. Just, and Chekitan S. Dev

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On Indexing Commercial Real Estate Properties and Portfolios, Walter I. Boudry, N. Edward Coulson, Jarl G. Kallberg, and Crocker H. Liu

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Investment Opportunities and Share Repurchases, Walter I. Boudry, Jarl G. Kallberg, and Crocker H. Liu

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Black-White Wage Gap Among Restaurant Servers: A Replication, Extension, and Exploration of Consumer Racial Discrimination in Tipping, Zachary Brewster and Michael Lynn

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Robert Bostrom’s Contribution to Listening in Organizational Contexts, Judi Brownell

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Profiting from Regulation: Evidence from the European Carbon Market, James B. Bushnell, Howard Chong, and Erin T. Mansur

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Business Cycle and Asset Valuation in the Gaming Industry, Linda Canina, Steven A. Carvell, Qingzhong Ma, and Andrey D. Ukhov

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Economic and Capital Market Antecedents of Venture Capital Commitments (1960-2010), Steven A. Carvell, Jin-Young Kim, Qingzhong Ma, and Andrey D. Ukhov

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Economic Linkages, Relative Scarcity, and Commodity Futures Returns, Jaime Casassus, Peng Liu, and Ke Tang

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Only if it is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation, Joel E. Collier and Sheryl E. Kimes

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How Currency Exchange Rates Affect the Demand for U. S. Hotel Rooms, John B. Corgel, Jamie Lane, and Aaron Walls

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Urban Economic Base as a Catalyst for Movements in Real Estate Prices, N. Edward Coulson, Crocker H. Liu, and Sriram V. Villupuram

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The Role of Coordinated Marketing-Operations Strategy in Services: Implications for Managerial Decisions and Execution, Michael Dixon, Ekaterina V. Karniouchina, Bo van der Rhee, Rohit Verma, and Liana Victorino

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Sequence Effects in Service Bundles: Implications for Service Design and Scheduling, Michael Dixon and Rohit Verma

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The Relationship between New Venture Entry Mode and Firm Performance, Cathy A. Enz, Linda Canina, and Daniel Palacios-Marques

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List Price Information in the Negotiation of Commercial Real Estate Transactions: Is Silence Golden?, Dean Gatzlaff and Peng Liu

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Framing the Game: Assessing the Impact of Cultural Representations on Consumer Perceptions of Legitimacy, Ashlee Humphreys and Kathryn A. LaTour

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Preferred Stock: Some Insights into Capital Structure, Jarl Kallberg, Crocker H. Liu, and Sriram Villupuram

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Too Far Away? The Effect of Distance to Headquarters on Business Establishment, Arturs Kalnins and Francine Lafontaine

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Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitability, Sheryl E. Kimes

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The Future of Restaurant Revenue Management, Sheryl E. Kimes and Jonathan Beard

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Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry, Jin-Young Kim and Linda Canina

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When Companies Don’t Make the Ad: A Multi-Method Inquiry into the Differential Effectiveness of Consumer-Generated Advertising, Benjamin Lawrence, Susan Fournier, and Frédéric Brunel

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Technology- And Human-Intensiveness in Room Rate-Setting: A Study of Four Styles among Asia-Pacific Hotels, Lewis K. S. Lim and Sheryl E. Kimes

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Is What's Bad for the Goose (Tenant), Bad for the Gander (Landlord)? A Retail Real Estate Perspective, Crocker H. Liu and Peng Liu

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A Comparison of Asians’, Hispanics’, and Whites’ Restaurant Tipping, Michael Lynn

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Do Consumer Prefer Round Prices? Evidence from Pay-What-You-Want Decisions and Self-Pumped Gasoline Purchases, Michael Lynn, Sean Masaki Flynn, and Chelsea Helion

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Clothing Color and Tipping: An Attempted Replication and Extension, Michael Lynn, Michael D. Giebelhausen, Shelia Garcia, Yiwei Li, and Isara Patumanon

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Are Christian/Religious People Poor Tippers?, Michael Lynn and Benjamin Katz

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The Indirect Effects of Tipping Policies on Patronage Intentions through Perceived Expensiveness, Fairness, and Quality, Michael Lynn and Shuo Wang

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How Strong is the Pull of the Past? Measuring Personal Nostalgia Evoked by Advertising, Altaf Merchant, Kathryn A. LaTour, John B. Ford, and Michael S. LaTour

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Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees, John W. Michel, Michael J. Kavanagh, and J. Bruce Tracey

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Strategic Price Positioning for Revenue Management: The Effects of Relative Price Position and Fluctuation on Performance, Breffni M. Noone, Linda Canina, and Cathy A. Enz

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How Does Peer Honesty Affect Focal Manager Honesty in a Budget Reporting Setting?, Michael Paz, Bernhard E. Reichert, and Alex Woods

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Navigating the Self in Diverse Work Contexts, Laura Morgan Roberts and Stephanie J. Creary

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Shopping, Gambling or Shambling? Penny Auctions, Stacey G. Robinson, Michael D. Giebelhausen, and June Cotte

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Bright Ideas: Smart Choices in Restaurant Lighting, Stephani Robson

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Small Wonder: The Case for Smaller Restaurants and How to Maximize Them, Stephani Robson

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What’s Hot? 9 Restaurant Interior Design Trends to Consider for Your Next Build, Buildout or Remodel, Stephani Robson

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One Good Turn: What Every Operator Should Know About Restaurant Plumbing, Stephani K. A. Robson

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Effects of Unionization on Graduate Student Employees: Faculty-Student Relations, Academic Freedom, and Pay, Sean Rogers, Adrienne E. Eaton, and Paula B. Voos

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Challenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators, Sean Rogers Ph.D., Carmen M. Rogers, and Karen D. Boyd