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Tipping is generally regarded in the industry as more of a server concern than a managerial one. For this reason, it is the rare restaurant executive or manager who tries to actively influence the level of his or her servers’ tip incomes. I believe that is a mistake --that restaurant executives and managers can and should increase their servers’ tip incomes. First, I present several tactics that servers can use to increase their own tips. Then, I describe the role that executives and managers can play in encouraging servers’ use of these tactics. Finally, I explain how executives and managers will benefit from encouraging servers to try these tactics.


Required Publisher Statement
This is an Author's Original Manuscript of an article submitted for consideration in the Journal of Foodservice Business Research © Taylor & Francis; "Increasing servers’ tips: What managers can do and why they should do it" is available online at

Final version published as: Lynn, M. (2005). Increasing servers’ tips: What managers can do and why they should do it. Journal of Foodservice Business Research, 8(4), 89-98. Reprinted with permission. All rights reserved.