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[Excerpt] It is unlikely that there will ever come a time when gender in the workplace will not matter. Regardless of culture, historical context, or social circumstance, men and women view the world - and often each other - through gender-specific lenses (Tannen, 1990; Arliss and Borisoff, 1998). While this element of diversity has the potential to enrich workplace interactions and improve organizational outcomes, it also brings with it issues of power, justice, and identity. Hospitality organizations, in particular, have been the focus of numerous studies as women in service contexts - whether consumers, employees, or leaders - confront gender-linked dilemmas that are particularly complex and acute.


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© SAGE. Final version published as: Brownell, J., & Walsh, K. (2008). Women in hospitality. In R. C. Wood, & B. Brotherton (Eds.) The SAGE handbook of hospitality management (pp. 107-128). Thousand Oaks, CA: Sage Publications Ltd. Reprinted with permission. All rights reserved.