To ensure the effectiveness of training programs, hospitality managers should look beyond the usual factors (needs analysis, program design, and implementation). In addition, managers must examine such external matters as the work environment and the characteristics of the trainees themselves.
Tracey, J. B., & Tews, M. J. (1995). Training effectiveness: Accounting for individual characteristics and the work environment. Cornell Hotel and Restaurant Administration Quarterly, 36(6), 36-42. doi:10.1177/001088049503600615