[Excerpt] “Who will help me bake this bread?,” asked the little red hen. “Not I,” said the dog. “Not I,” said the cat. “Not I,” said the mouse. “Then I will,” said the little red hen.
Workforce scheduling a balancing act that requires managers to take into account a number of factors. Among those factors are the many issues involving employees, including their availability, their abilities, their desire to work, and the cost of their labor.
Thompson, G. M. (1999). Labor scheduling, part 3: Developing a Workforce schedule. Cornell Hotel and Restaurant Administration Quarterly, 40(1), 86-96. doi:10.1016/S0010-8804(99)80019-6