[Excerpt] Labor scheduling-which involves putting the proper number of people in the right jobs at the correct time-is simple to say, but a challenge to accomplish.
In the late 1990s the Cornell Hotel and Restaurant Administration Quarterly published my four-article series on labor scheduling. This commentary is intended for a wider audience than that of the earlier articles.
Thompson, G. M. (2003). Labor scheduling: A commentary. Cornell Hotel and Restaurant Administration Quarterly, 44(5-6), 149-155. doi:10.1016/S0010-8804(03)90119-4