The effects of 9/11 extend from individuals' personal experiences and reactions to distortions in the industry's business patterns and, further, to company policies and government statutes.
Sturman, M. C. (2002). The hospitality industry one year after since September 11, 2001: An introduction to this special-focus issue [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 43(5), 7-10. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/73/