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[Excerpt] An interesting question was recently posed by a guest speaker to undergraduate students in a strategic management course: “If you saw trash on the floor of your student cafeteria and lounge, would you bend down to pick it up? If you don't see the trash now, why should I trust that you will begin to see it when it is in my hotel cafeteria or lobby?”


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© Taylor & Francis. Final version published as: Corsun, D. L., & Enz, C. A. (1995). Don't wait until you get whacked on the knees: An appreciation for reflexive management. Hospitality & Tourism Educator, 7(3), 58-60. doi:10.1080/23298758.1995.10685680

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