In general, hotels have been conservative when it comes to adopting new technology, including those innovations that might benefit guests.
Namasivayam, K., Enz, C. A., & Siguaw, J. A. (2000). How wired are we? The selection and use of new technology in U.S. hotels [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 41(6), 40-48. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/490/