Despite the importance of human-resources issues to the success of chain-restaurant business, a close look at one such company indicates that human resources managers are not yet party to firms’ strategic decision making.
Fulford, M. D., & Enz, C. A. (1995). Human resources as a strategic partner in multiunit-restaurants [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 36(3), 24-29. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/479/