Although motivation must come from within, outside incentives can encourage employees to do a good job. Managers who know what their employees want can design the work environment to complement those desires.
Simons, T., & Enz, C. A. (1995). Motivating hotel employees: Beyond the carrot and the stick [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 36(1), 20-27. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/477/