Effective consulting for hospitality involves going beyond applying mere expertise to solve a client's particular problem to being an empowering expert who focuses on ensuring that clients obtain the tools and resources needed to solve their own problems.
Walsh, K. (2002). Service-delivery strategies: Three approaches to consulting for hospitality [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 66-74. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/451/
This article was nominated for the Cornell Hotel and Restaurant Administration Quarterly Best Paper Award for 2002.