Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel's pocketbook.
Hinkin, T. R., & Tracey, J. B. (2000). The cost of turnover: Putting a price on the learning curve [Electronic version]. The Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14-21. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/445/