Hotel managers’ actions after 9–11 included modifying marketing activities, reducing employees’ hours, and either postponing capital improvements (for lack of cash flow) or accelerating planned upgrades while business is slow.
Taylor, M. S., & Enz, C. A. (2002). GMs’ responses to the events of September 11, 2001 [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 43(1), 7-20. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/379/