Publication Date

2004

Abstract

The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated heuristics for assigning individual employees – who differed in cost and productivity – to labor tour schedules. Our results showed that considering productivity levels when assigning individuals to tours increased profitability. We found that a simple managerial heuristic of assigning individuals in descending order of their productivity to cost ratio was both fast and effective over a broad range of service environmental scenarios.

Comments

Required Publisher Statement:
© Springer. Reprinted with permission. All rights reserved. Final version published as: Goodale, J. C. & Thompson, G. M. (2004). A comparison of heuristics for assigning individual employees to labor tour schedules. Annals of Operations Research, 128(1-4), 47-63. doi:10.1023/B:ANOR.0000019098.97205.c

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