Restaurant managers correctly believe that good tips discourage server turnover, but managers might not know the best ways to boost tips - because improving service quality doesn’t necessarily do it.
Lynn, M. (2003). Tip levels and service: An update, extension and reconciliation [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 44(5/6), 139-148. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/114/