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In this special issue we have assembled 10 papers that examine service innovation in the hospitality context. These papers were originally presented at the Cornell Hospitality Research Summit (CHRS) held in October 2014, and were subsequently refined for inclusion in this special issue. They reflect the new science of service innovation by relying on a research-based, scientific, and disciplined approach to hospitality; with an explicit desire to find solutions to real-world problems. The summit theme of the “New Science of Service Innovation,” was driven by a desire to use research as a catalyst for conversation about innovation between industry and academe in hospitality. The papers that follow highlight the thinking and scientific findings of select participants at the summit. The appendix provides some background information about the conference and how the papers were selected for this special issue.


Required Publisher Statement
© INFORMS. Final version published as: Enz, C. A., & Verma, R. (2016). Introduction to the Cornell Hospitality Research Summit special issue: The new science of service innovation in a multipartner world. Service Science, 8(2), iv-ix. doi: 10.1287/serv.2016.0148
Reprinted with permission. All rights reserved.