This paper provides an overview of the issues involved in providing listening instruction to those who work or who are preparing to work in organizations. Questions are posed regarding the nature of listening and listening instruction. A behavioral approach is suggested, and the benefits and concerns regarding this perspective are examined.
Brownell, J. (1994). Teaching listening: Some thoughts on behavioral approaches [Electronic version]. Retrieved [insert date], from Cornell University School of Hotel Administration site: http://scholarship.sha.cornell.edu/articles/1047