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Recent research confirms that skill in oral and written communication is essential to effective management practice. Little is known, however, about the specific communication activities hospitality managers perform on the job. This study explores managers’ perceptions of the frequency and difficulty of various organizational communication relationships and specific communication activities. Comparisons are made between the perceptions of middle and general managers in the hospitality industry with regard to individual and organizational communication practices. The results of this research have implications for practitioners, educators, and consultants as they work to improve the communication competence of hospitality managers.


Required Publisher Statement
© International Journal of Hospitality Management. Final version published as: Brownell, J. (1992). Hospitality managers’ communication practices. International Journal of Hospitality Management, 11(2), 111-128. Reprinted with permission. All rights reserved.