[Excerpt] Our world has become, in a very real sense, the global village we first glimpsed through the electronic media not so very long ago. Issues related to multiculturalism and diversity dominate discussions among business educators and practitioners alike. If any one organizational phenomenon characterizes the 1990s, it may well be the growth of multinational corporations and the internationalization of the American work force.
Brownell, J. (1992). Preparing students for multicultural environments: Listening as a key management competency [Electronic version]. Retrieved [insert date], from Cornell University, School of Hotel Administration site: http://scholarship.sha.cornell.edu/workingpapers/31/