Content Posted in 2015
2010 Ratings and Rankings Roundtable: The Quest for Consistent Ratings, Rohit Verma Ph.D. and Russell Arthur Smith Dr.Des.
2013 Compendium, Center for Hospitality Research
A“4-C” Strategy for Yield Management, Glenn Withiam
Accounting Research in the Cornell Quarterly: A Review with Suggestions for Future Research, James W. Hesford and Gordon S. Potter
Accurately Estimating Time-Based Restaurant Revenues Using Revenue per Available Seat-Hour, Gary M. Thompson Ph.D. and Heeju Sohn
A Comparison of Forecasting Methods for Hotel Revenue Management, Larry R. Weatherford and Sheryl E. Kimes
A Comparison of Hotel Indices with Hotel Properties and Portfolios, Walter I. Boudry Ph.D.
A Comparison of the Performance of Independent and Franchise Hotels: The First Two Years of Operation, Cathy A. Enz Ph.D. and Linda Canina Ph.D.
A Competency Model for Club Leaders, Kate Walsh and Jason P. Koenigsfeld
A Comprehensive Guide to Merchandising Bed and Breakfast Inns, Bill Carroll Ph.D., Betsy Gomez, Anna Huen, Pamela Lanier, and Iris Lui
A Comprehensive Model of Customer Trust in Two Retail Stores, Paolo Guenzi, Michael D. Johnson, and Sandro Castaldo
A Consumer's View of Restaurant Reservations Policies, Sheryl E. Kimes Ph.D.
A Contemporary Model for Human Resources, J. Bruce Tracey Ph.D. and Artur Nathan
Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry, Jin-Young Kim and Linda Canina
Adapting the QFD Approach to Extended Service Transactions, Laurette Dubé, Michael D. Johnson, and Leo Mark Renaghan
Adopting the Code: Human Trafficking and the Hospitality Industry, Michele Sarkisian
Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives, Judy A. Siguaw, Cathy A. Enz, and Karthik Namasivayam
A Framework for Comparing Customer Satisfaction across Individuals and Product Categories, Michael D. Johnson and Claes Fornell
Agglomeration Effects and Performance: A Test of the Texas Lodging Industry, Wilbur Chung and Arturs Kalnins
All-Pay Auctions with Pre- and Post-Bidding Options, Fredrik Ødegaard and Chris K. Anderson
A Location-Planning Decision-Support Tool for Tradeshows and Conventions, HyunJeong Spring Han Ph.D. and Rohit Verma
Alternative Explanations for Changes in Similarity Judgments and MDS Structure, Michael D. Johnson, Donald R. Lehmann, and David A. Horne
An Analysis of Bordeaux Wine Ratings, 1970-2005: Implications for the Existing Classification of the Médoc and Graves, Gary M. Thompson Ph.D., Stephen A. Mutkoski Ph.D., Youngran Bae, Liliana Ielacqua, and Se B. Oh
An Analysis of Data Regarding Public Private Partnerships to Encourage Hotel Development in the United States, Robert R. Nelson Ph.D. and Jan A. deRoos Ph.D.
An Empirical Examination of the Impacts from Termination of a Performance-Based Incentive Plan, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, and Dhinu Srinivasan
A New Method for Measuring Housekeeping Performance Consistency, Michael C. Sturman Ph.D.
An Examination of Guest Complaints and Complaint Communication Channels: The Medium Does Matter!, Alex M. Susskind Ph.D.
An Examination of Internet Intermediaries and Hotel Loyalty Programs: How Will Guests Get their Points?, Bill Carroll Ph.D. and Judy Siguaw D.B.A.
An Examination of “Nonleadership”: From Laissez-Faire Leadership to Leader Reward Omission and Punishment Omission, Timothy R. Hinkin and Chester A. Schriesheim
An Examination of Revenue Management in Relation to Hotels' Pricing Strategies, Cathy A. Enz Ph.D. and Linda Canina Ph.D.
An Examination of the Validity of Direct Product Perceptions, Michael D. Johnson and David A. Horne
Antitrust Immunity and the Economics of Occupational Licensing, Steve B. Johnson and John B. Corgel
A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback, Madeleine E. Pullman and Stephani Robson
A Positioning Analysis of Hotel Brands - Based on Travel-Manager Perceptions, Chekitan S. Dev, Michael S. Morgan, and Stowe Shoemaker
A Quarter-Century Focus on Improving Service Quality, Rohit Verma Dr.
A Quasi-Experimental Study of After-Event Reviews and Leadership Development, D. Scott DeRue, Jennifer D. Nahrgang, John R. Hollenbeck, and Kristina Workman
Arbitration: A Positive Employment Tool and Potential Antidote to Class Actions, Gregg Gilman J.D. and David Sherwyn J.D.
Arbitration: A Positive Employment Tool and Potential Antidote to Class Actions, Gregg A. Gilman and David Sherwyn J.D.
Asian Capital Investing in US Real Estate, Junwei (Eddie) Zhou
A Simulation for Teaching Skills Relating to Organizational Self-renewal, Marjorie A. Lyles, Janet P. Near, and Cathy A. Enz
Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry, Clay Voorhees Ph.D., Michael McCall Ph.D., and Bill Carroll Ph.D.
Asset Management and Investment Banking, Janis Berzins, Crocker H. Liu Ph.D., and Charles Trzcinka
Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain, Rajiv D. Banker, Gordon S. Potter, and Dhinu Srinivasan
A Strategic Analysis of the Lodging Industry, Chekitan S. Dev and Janet E. Hubbard
A Theoretical and Empirical Examination of the Transactional and Non-Leadership Dimensions of the Multifactor Leadership Questionnaire (MLQ), Timothy R. Hinkin and Chester A. Schriesheim
Attribute Abstraction, Feature-Dimensionality, and the Scaling Of Product Similarities, Michael D. Johnson, Donald R. Lehmann, Claes Fornell, and David A. Horne
Attribution Analysis Tool, Walter I. Boudry, Matthew C. Green, Crocker H. Liu, and Andrey D. Ukhov
Authentic Leadership and Behavioral Integrity as Drivers of Follower Commitment and Performance, Hannes Leroy, Michael E. Palanski, and Tony L. Simons
A Within-Attribute Model of Variety-Seeking Behavior, Michael D. Johnson, Andreas Herrmann, and Jens Gutsche
B2B Sales Force Productivity: Applications of Revenue Management Strategies to Sales Management, Judy A. Siguaw, Sheryl E. Kimes, and Jule B. Gassenheimer
Behavioral Integrity for Safety, Priority of Safety, Psychological Safety, and Patient Safety: A Team-Level Study, Hannes Leroy, Bart Dierynck, Frederik Anseel, Tony L. Simons, Jonathon R. B. Halbesleben, Deirdre McCaughey, Grant T. Savage, and Luc Sels
Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions, Kristin V. Rohlfs and Sheryl E. Kimes Ph.D.
Best Practices in Search Engine Marketing and Optimization: The Case of the St. James Hotel, Greg Bodenlos, Victor Bogert, Dan Gordon, Carter Hearne, and Chris Anderson Ph.D.
Blind Spots, the Rear View Mirror, and A Road Map for Cultural Diversity, Cindy Lindsay and Cathy A. Enz
Boom and Gloom, Renáta Kosová Ph.D., Praveen Kumar, Paul Povel, and Giorgo Sertsios
Brand Europe: European Integration and Tourism Development, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden
Brand Extension and Customer Loyalty Evidence from the Lodging Industry, Weizhong Jiang, Chekitan S. Dev, and Vithala R. Rao
Branding Hospitality: Challenges, Opportunities and Best Practices, Chekitan S. Dev Ph.D. and Glenn Withiam
Brand Revitalization, Chekitan S. Dev and Kevin Lane Keller
Brand Rights and Hotel Management Agreements: Lessons from Ritz-Carlton Bali’s Lawsuit against the Ritz-Carlton Hotel Company, Chekitan S. Dev, John H. Thomas, John D. Buschman, and Eric Anderson
Brands Across Borders: Determining Factors in Choosing Franchising or Management Contracts for Entering International Markets, Chekitan S. Dev, M. Krishna Erramilli, and Sanjeev Agarwal
Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?, Michael Lynn Ph.D.
Brave New World: Online Hotel Distribution, Glenn Withiam
Bubbles, Post-Crash Dynamics, and the Housing Market, Crocker H. Liu Ph.D., Adam Nowak, and Stuart Rosenthal
Building Capabilities at the Westward Hilton, Cathy A. Enz
Building Customer Loyalty: Ten Principles for Designing an Effective Customer Reward Program , Michael McCall Ph.D., Clay Voorhees Ph.D., and Rober Calantone Ph.D.
Building Managers' Skills to Create Listening Environments, Judi Brownell Ph.D.
Building Service Excellence for Customer Satisfaction, Glenn Withiam
Calculating Damage Awards in Hotel Management Agreement Terminations, Jan A. deRoos Ph.D. and Scott Berman
Calculating Damage Awards in Hotel Management Agreement Terminations, Jan A. deRoos Ph.D. and Scott D. Berman
Capacity- and Demand-Management Decisions at a Ski Resort, Madeleine E. Pullman and Gary Thompson
Capturing Customer Heterogeneity using a Finite Mixture PLS Approach, Carsten Hahn, Michael D. Johnson, Andreas Herrmann, and Frank Huber
Card-checks and Neutrality Agreements: How Hotel Unions Staged a Comeback in 2006, David Sherwyn J.D. and Zev J. Eigen J.D.
Cases in Innovative Practices in Hospitality and Related Services: Set 1, Judy Siguaw D.B.A., Cathy A. Enz Ph.D., Sheryl E. Kimes Ph.D., Rohit Verma Ph.D., and Kate Walsh Ph.D.
Cases in Innovative Practices in Hospitality and Related Services: Set 2, Sheryl E. Kimes Ph.D., Cathy A. Enz Ph.D., Judy Siguaw D.B.A., Rohit Verma Ph.D., and Kate Walsh Ph.D.
Cases in Innovative Practices in Hospitality and Related Services: Set 3, Cathy A. Enz Ph.D., Rohit Verma Ph.D., Kate Walsh Ph.D., Sheryl E. Kimes Ph.D., and Judy Siguaw D.B.A.
Cases in Innovative Practices in Hospitality and Related Services: Set 4, Cathy A. Enz Ph.D., Rohit Verma Ph.D., Kate Walsh Ph.D., Sheryl E. Kimes Ph.D., and Judy Siguaw D.B.A.
Cautious Optimism: CHRS Examines Hospitality Industry Trends, Glenn Withiam
CEO Bonus: Alternative Performance Measurement versus Gamesmanship, Crocker H. Liu Ph.D. and Desmond Tsang
Challenges in Contemporary Hospitality Branding, Chekitan S. Dev Ph.D.
CHR Reports Compendium 2001, Center for Hospitality Research
CHR Reports Compendium 2003, Center for Hospitality Research
CHR Reports Compendium 2004, Center for Hospitality Research
CHR Reports Compendium 2005, Center for Hospitality Research
CHR Reports Compendium 2006, Center for Hospitality Research
CHR Reports Compendium 2007, Center for Hospitality Research
CHR Reports Compendium 2009, Center for Hospitality Research
CHR Reports Compendium 2010, Center for Hospitality Research
CHR Reports Compendium 2011, Center for Hospitality Research
CHR Reports Compendium 2012, Center for Hospitality Research
CHR Reports Compendium 2014, Center for Hospitality Research
CHR Reports Compendium 2015, Center for Hospitality Research
Closing the GAPPP: Increasing Your Internal Influence with Confident Communication, Judi Brownell Ph.D. and Daphne Jameson Ph.D.
Clothing Color and Tipping: An Attempted Replication and Extension, Michael Lynn, Michael D. Giebelhausen, Shelia Garcia, Yiwei Li, and Isara Patumanon
Commentary on ‘Why Compassion Counts!’: Compassion as a Generative Force, Jane E. Dutton and Kristina Workman
Common Global and Local Drivers of RevPAR in Asian Cities, Crocker Liu Ph.D., Pamela Moulton Ph.D., and Daniel C. Quan Ph.D.
Comparing Customer Satisfaction across Industries and Countries, Michael D. Johnson, Andreas Herrmann, and Anders Gustafsson
Compassion at Work, Jane E. Dutton, Kristina Workman, and Ashley E. Hardin
Compatibility Effects in Evaluations of Satisfaction and Loyalty, Seigyoung Auh and Michael D. Johnson
Competing Through Customization: Using Human Resource Management to Create Strategic Capabilities, Ying Hong, Hui Liao, Michael C. Sturman, and Yu Zhou
Competitive Destination Planning: The Case of Costa Rica, Zhaoping Liu, Sara Lo, Paula Vasconcellos, Judy Siguaw D.B.A., and Cathy A. Enz Ph.D.
Competitive Dynamics and Pricing Behavior in US Hotels: The Role of Co-location, Cathy A. Enz, Linda Canina, and Zhaoping Liu
Competitive Hotel Pricing in Europe: An Exploration of Strategic Positioning, Cathy A. Enz, Linda Canina Ph.D., and Jean-Pierre van der Rest Ph.D.
Competitive Hotel Pricing in Uncertain Times, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Mark Lomanno
Competitive Pricing in European Hotels, Linda Canina and Cathy A. Enz
Competitive Sets for Lodging Properties, Jin-Young Kim and Linda Canina
Connecting Customer Value to Social Media Strategies: Focus on India, Rohit Verma Ph.D., Ramit Gupta, and Jon Denison
Consumer Racial Profiling in U.S. Restaurants: Exploring Subtle Forms of Service Discrimination against Black Diners, Zachary Brewster, Michael Lynn, and Shelytia Cocroft
Consumer Similarity Judgments: A Test of the Contrast Model, Michael D. Johnson
Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning, Kimberly Williams Ph.D.
Controlling Action Times in Daily Workforce Schedules, Gary Thompson
Cornell Real Estate Market Indices, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Cover, Cornell Real Estate Review Editorial Board
Creating Value for Women Business Travelers: Focusing on Emotional Outcomes , Judi Brownell Ph.D.
Creative Capital: Financing Hotels via EB-5, Arian Mahmoodi and Jan A. deRoos
Critical Issues for Industry and Educators, Glenn Withiam
Cuba’s Future Hospitality and Tourism Business: Opportunities and Obstacles, John H. Thomas, Miranda Kitterlin-Lynch, and Daymaris Lorenzo Del Valle
Customer Concentration and Cost Structure, Hsihui Chang, Curtis M. Hall, and Michael Paz
Customer-Facing Payment Technology in the U.S. Restaurant Industry, Sheryl E. Kimes Ph.D. and Joel Collier Ph.D.
Customer Loyalty: A New Look at the Benefits of Improving Segmentation Efforts with Rewards Programs, Clay Voorhees Ph.D., Michael McCall Ph.D., and Roger Calantone Ph.D.
Customer Orientation or Competitor Orientation: Which Marketing Strategy Has a Higher Payoff for Hotel Brands?, Chekitan S. Dev, Kevin Zheng Zhou, Jim Brown, and Sanjeev Agarwal
Customer Perceptions of Electronic Food Ordering, Sheryl E. Kimes Ph.D.
Customer Preferences for Restaurant Brands, Cuisine, and Food Court Configurations in Shopping Centers, Wayne J. Taylor and Rohit Verma Ph.D.
Customer Preferences for Restaurant Technology Innovations , Michael Dixon, Sheryl E. Kimes Ph.D., and Rohit Verma Ph.D.
Customer Satisfaction with Seating Policies in Casual-Dining Restaurants, Sheryl E. Kimes Ph.D. and Jochen Wirtz
Cynicism in Negotiation: When Communication Increases Buyers’ Skepticism, Eyal Ert, Stephanie J. Creary, and Max H. Bazerman
Data-Driven Ethics: Exploring Customer Privacy in the Information Era, Erica L. Wagner Ph.D. and Olga Kupriyanova
Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration, Gary M. Thompson Ph.D.
Demystifying Debt Yields, Jack Corgel Ph.D.
Designing a Self-Healing Service System: An Integrative Model, Robert C. Ford and Michael C. Sturman Ph.D.
Determinants of Hotel Property Prices, Jack B. Corgel Ph.D., Crocker H. Liu Ph.D., and Robert M. White
Determining Attribute Importance in a Service Satisfaction Model, Anders Gustafsson and Michael D. Johnson
Determining the Applicability of 3D Concrete Construction (Contour Crafting) of Low Income Houses in Select Countries, David Weinstein and Peter Nawara
Developing High-Level Leaders in Hospitality: Advice for Retaining Female Talent, Kate Walsh Ph.D., Susan Fleming Ph.D., and Cathy A. Enz Ph.D.
Developing Measures for Environmental Sustainability in Hotels: An Exploratory Study, Jie J. Zhang, Nitin Joglekar Ph.D., and Rohit Verma Ph.D.
Developing Mutually Beneficial Relationships between Researchers and Organizations, Timothy R. Hinkin, Brooks C. Holtom, and Malvina Klag
Developing the Full Picture on Hotel Industry Averages, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Kate Walsh Ph.D.
Development and Use of a Web-based Tool to Measure the Costs of Employee Turnover: Preliminary Findings, Timothy R. Hinkin Ph.D. and J. B. Tracey Ph.D.
Differentiation as a Basis for Explaining Customer Satisfaction across Industries, Claes Fornell and Michael D. Johnson
Dining Duration and Customer Satisfaction, Breffni Noone Ph.D. and Sheryl E. Kimes Ph.D.
Diversification Benefits of REIT Preferred and Common Stock: New Evidence from a Utility based Framework, Walter I. Boudry Ph.D., Jan A. deRoos Ph.D., and Andrey D. Ukhov Ph.D.
Diversification Benefits of REIT Preferred and Common Stocks: A Long-Run Empirical Analysis, Walter I. Boudry Ph.D., Jan A. deRoos Ph.D., and Andrey D. Ukhov Ph.D.
Does Banking Competition Affect Innovation?, Jess Cornaggia, Yifei Mao, Xuan Tian, and Brian Wolfe
Do Investors Flip Over Housing?, Karl L. Guntermann, Alex R. Horenstein, Crocker H. Liu Ph.D., and Adam D. Nowak
Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.
Don’t Wait Until You Get Whacked on the Knees: An Appreciation for Reflexive Management, J. Bruce Tracey and Cathy A. Enz
Do Stock Prices Move too Much to be Justified by Changes in Dividends? Evidence from Real Estate Investment Trusts, Tobias Mühlhofer and Andrey D. Ukhov Ph.D.
Earnings Announcements in the Hospitality Industry: Do You Hear What I Say?, Pamela Moulton and Di Wu
Economic Linkages, Relative Scarcity, and Commodity Futures Returns, Jaime Casassus, Peng Liu Ph.D., and Ke Tang
Effects of Unionization on Graduate Student Employees: Faculty-Student Relations, Academic Freedom, and Pay, Sean Rogers, Adrienne E. Eaton, and Paula B. Voos
Eight Rules for Competing in Hotel Real Estate Markets, John B. Corgel Ph.D.
Emergency Preparedness Essentials, Robert J. Kwortnik Ph.D.
Emerging Marketing Channels in Hospitality: A Global Study of Internet-Enabled Flash Sales and Private Sales, Gabriele Piccoli Ph.D. and Chekitan S. Dev Ph.D.
Emerging Trends in Restaurant Ownership and Management, Benjamin Lawrence Ph.D.
Energy University: An Innovative Private-Sector Solution to Energy Education, R. Sean O'Kane and Susan Hartman
Enhancing Formal Interpersonal Skills Training through Post-Training Supplements , Michael J. Tews Ph.D. and J. Bruce Tracey Ph.D.
Environmental Management Certification and Performance in the Hospitality Industry: A Comparative Analysis of ISO14001 Hotels in Spain, María-del-Val Segarra-Oña Ph.D., Angel Peiro-Signes Ph.D., and Rohit Verma Ph.D
Environmental Management Certification (ISO 14001): Effects on Hotel Guest Reviews, María-del-Val Segarra-Oña Ph.D., Angel Peiro-Signes Ph.D., Rohit Verma Ph.D., Jose Mondejar-Jimenez, and Manuel Vargas-Vargas
Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction, Alexandra Bruns-Smith, Vanessa Choy, Howard Chong Ph.D., and Rohit Verma Ph.D.
Europe 1992: Neglecting the Tourism Opportunity, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden
Evaluating the Impact of Human Resources: Identifying What Matters, Michael Warech and J. Bruce Tracey
Evolution in Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll Ph.D and Judy Siguaw Ph.D.
Examining the Effects of Full-Spectrum Lighting in a Restaurant, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.
Expatriate Managers: Reasons for Failure and Implications for Training, Jeffrey Shay and J. Bruce Tracey
Expectations, Perceived Performance, and Customer Satisfaction for a Complex Service: The Case of Bank Loans, Michael D. Johnson, Georg Nader, and Claes Fornell
Exploring Consumer Reactions to Tipping Guidelines: Implications for Service Quality, Kate Karniouchina, Rohit Verma Ph.D., Kate Karniouchina, and Himanshu Mishra Ph.D.
Exploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels, Jie J. Zhang, Nitin Joglekar Ph.D., Rohit Verma Ph.D., and Janelle Heineke
Female Executives in Hospitality: Reflections on Career Journeys and Reaching the Top, Kate Walsh Ph.D., Susan Fleming Ph.D., and Cathy A. Enz Ph.D.
First Quarter 2012: Have We Turned the Corner?, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
First Quarter 2013: Is the Trend Our Friend?, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
First Quarter 2014: Prices Have Not Caught Up to Growth in RevPAR, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
First Quarter 2015: March Madness: Hotels Remain Hot, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Forecasting Covers in Hotel Food and Beverage Outlets, Gary M. Thompson Ph.D. and Erica D. Killam
Foreclosure of Securitized Commercial Mortgage - A Model of the Special Servicer, Peng Liu Ph.D. and Daniel C. Quan Ph.D.
Foreword, David Funk
Forty Hours Doesn't Work for Everyone: Examining Employee Preferences for Work Hours, Lindsey A. Zahn and Michael C. Sturman Ph.D.
Fostering Ethical Leadership: A Shared Responsibility, Judi Brownell Ph.D.
Fourth Quarter 2012: Price Growth Is Moderating: A Return to Normalcy?, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Fourth Quarter 2013: Flight to Quality: Big Trumps Small, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Fourth Quarter 2014: Ending 2014 in the Black: Introducing the SUP Performance Metric, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Framing the Game: Assessing the Impact of Cultural Representations on Consumer Perceptions of Legitimacy, Ashlee Humphreys and Kathryn A. LaTour
Fresh Thinking about the Box, Chekitan S. Dev Ph.D. and Glenn Withiam
From Concept to Impact: Beginning with the End in Mind Highlights of the 2015 Cornell Hospitality Entrepreneurship Roundtable, Mona Anita Olsen, Kelly McDarby, and Joanne Jihwan Park
Generalized Systematic Risk, Ohad Kadan, Fang Liu, and Suying Liu
Global Brand Expansion: How to Select a Market Entry Strategy, Chekitan S. Dev, James R. Brown, and Kevin Zheng Zhou
Global Carnival Cruise Lines: Charting a New Brand Course, Chekitan S. Dev
Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees, John W. Michel, Michael J. Kavanagh, and J. Bruce Tracey
Growth Through Product-Sharing Services, Michael D. Johnson, Andreas Herrmann, and Frank Huber
Guest Histories: An Untapped Service Resource, Chekitan S. Dev and Bernard D. Ellis
Guide to Using the Free Rent Calculator, Peng Liu Ph.D., Luoyi Su, and Jan A. deRoos Ph.D.
Hamburger Prices and Spatial Econometrics, Arturs Kalnins
Have Minimum Wage Increases Hurt the Restaurant Industry? The Evidence Says No!, Michael Lynn and Christopher Boone
Healthcare REITs and their Operator Partnerships, Matt Gottlieb
Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training, Michael J. Tews and J. Bruce Tracey
Hospitality Business Models Confront the Future of Meetings, Howard Lock and James Macaulay
Hospitality HR and Big Data: Highlights from the 2015 Roundtable, J. Bruce Tracey
Hospitality Managers and Communication Technologies: Challenges and Solutions, Judi Brownell Ph.D. and Amy Newman
Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020), Chekitan S. Dev, John D. Buschman, and John T. Brown
Hospitality Sustainability Reporting: Slow, Steady Progress, Eric Ricaurte, Rohit Verma Ph.D, and Glenn Withiam
Hospitality Valuation Software 2.5, Jan A. deRoos and Stephen Rushmore
Hotel and Restaurant Strategy: Key Elements for Success, Glenn Withiam
Hotel Brand Conversions: What Works and What Doesn’t, Chekitan Dev Ph.D.
Hotel Daily Deals: Insights from Asian Consumers, Sheryl E. Kimes Ph.D. and Chekitan S. Dev Ph.D.
Hotel Guests’ Reactions to Guest Room Sustainability Initiatives, Alex M. Susskind Ph.D. and Rohit Verma Ph.D.
Hotel Network Security: A Study of Computer Networks in U.S. Hotels, Josh Ogle, Erica L. Wagner Ph.D., and Mark P. Talbert
Hotel Revenue Management in an Economic Downturn: Results from an International Study, Sheryl E. Kimes Ph.D.
Hotel Revenue Management: Today and Tomorrow, Sheryl E. Kimes Ph.D.
Hotel Sustainability Benchmarking, Howard Chong Ph.D. and Eric Ricaurte
Hotel Sustainability Benchmarking (HSB) Study, Howard Chong Ph.D. and Eric Ricaurte
Hotel Sustainability Benchmarking Study, Howard G. Chong Ph.D. and Eric E. Ricaurte
Hotel Sustainability Benchmarking Tool 2015: Energy, Water, and Carbon, Howard Chong and Eric E. Ricaurte
Hotel Sustainability: Financial Analysis Shines a Cautious Green Light, Howard Chong Ph.D. and Rohit Verma Ph.D.
Hotel Valuation Software, Version 4.0, Jan A. deRoos and Stephen Rushmore
HOTVal Toolkit, Crocker H. Liu
How Currency Exchange Rates Affect the Demand for U. S. Hotel Rooms, John B. Corgel, Jamie Lane, and Aaron Walls
How Currency Exchange Rates Affect the Demand for U. S. Hotel Rooms, Jack B. Corgel Ph.D., Jaime Lane, and Aaron Walls
How Hotel Guests Perceive the Fairness of Differential Room Pricing , Wayne J. Taylor and Sheryl E. Kimes Ph.D.
How Restaurant Customers View Online Reservations, Sheryl E. Kimes Ph.D.
How the Deepwater Horizon Oil Spill Damaged the Environment, the Travel Industry, and Corporate Reputations, Alex M. Susskind, Mark Bonn Ph.D., and Benjamin Lawrence
How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results, Michael C. Sturman Ph.D., Robin A. Cheramie Ph.D., and Luke H. Cashen
How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions , Laura McCarthy, Debra Stock, and Rohit Verma Ph.D.
HR Branding: How Human Resources Can Learn from Product and Service Branding to Improve Attraction, Selection, and Retention, Derrick Kim and Michael C. Sturman
Illustrations of Financing and Tax Transfers in Owner Financed Real Estate Sales, James Ang and Raymond Chiang
Implementing Human Resource Innovations: Three Success Stories from the Service Industry, Justin Sun and Kate Walsh Ph.D.
Improving Conferences through Session Scheduling, Gary Thompson
Improving the Teaching Evaluation Process: A Report from the Classroom, Cathy A. Enz, Suzyn Ornstein, and Barbara Allen
Inaccuracy of the “Naïve Table Mix” Calculations, Gary Thompson
Increasing Servers' Tips: What Managers Can Do and Why They Should Do It, Michael Lynn Ph.D.
Information System Design: A Systematic Way to Analyze IT in Your Business, Erica L. Wagner Ph.D., Gabriele Piccoli Ph.D., and Sharon Louthen
Innovation and Entrepreneurship in the Hospitality Industry, Cathy A. Enz and Jeffery S. Harrison
Innovation Orientation Outcomes: The Good and the Bad, Penny M. Simpson, Judy A. Siguaw, and Cathy A. Enz
Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings, Benjamin Lawrence Ph.D. and Peng Liu Ph.D.
Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings, Benjamin Lawrence Ph.D. and Peng Liu Ph.D.
Institutional Holding Periods, Bidisha Chakrabarty, Pamela C. Moulton Ph.D., and Charles Trzcinka
Integrating Self-Service Kiosks in a Customer-service System, Tsz-Wai Liu Ph.D. and Gabriele Piccoli Ph.D.
Intellectual Capital: A Key Driver of Hotel Performance, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Kate Walsh Ph.D.
Interviewing Job Applicants: How to Get beyond First Impressions, Tony L. Simons
“Is Trading Behavior Stable across Contexts? Evidence from Style and Multi-Style Investors”, Douglas W. Blackburn, William N. Goetzmann, and Andrey D. Ukhov Ph.D.
Is What’s Bad for the Goose (Tenant), Bad for the Gander (Landlord): A Retail Real Estate Perspective, Crocker L. Liu Ph.D. and Peng Liu Ph.D.
It’s More than Just a Game: The Effect of Core and Supplementary Services on Customer Loyalty, Matthew Walsman Ph.D., Michael Dixon Ph.D., Rob Rush, and Rohit Verma Ph.D.
Journal Writing: Exercises In Creative Thought and Expression, Barbara Allen and Cathy A. Enz
Joy and Disappointment in the Hotel Experience: Managing Relationship Segments, Michael D. Johnson, Line Lervik-Olsen, and Tor Wallin Andreassen
Judging Similarity among Strings Described By Hierarchical Trees, Lola L. Lopes and Michael D. Johnson
Key Elements in Service Innovation:Insights for the Hospitality Industry, Rohit Verma Ph.D., Chris Anderson Ph.D., Michael Dixon, Cathy A. Enz Ph.D., Gary Thompson Ph.D., and Liana Victorino
Key Issues of Concern for Food-service Managers, Cathy A. Enz Ph.D
Key Issues of Concern in the Lodging Industry: What Worries Managers, Cathy A. Enz Ph.D.
Labor Scheduling: A Commentary, Gary Thompson
Labor Scheduling, Part 1: Forecasting Demand, Gary Thompson
Labor Scheduling, Part 3: Developing a Workforce Schedule, Gary Thompson
Leader Mistreatment, Employee Hostility, and Deviant Behaviors: Integrating Self-uncertainty and Thwarted Needs Perspectives on Deviance, David M. Mayer, Stefan Thau, Kristina Workman, Marius Van Dijke, and David De Cremer
Letter from the Editors, Dan Gualtieri, Nicholas Martinez, and Clayton Roach
Linking Ethical Leadership to Employee Performance: The Roles of Leader-Member Exchange, Self-Efficacy, and Organizational Identification, Fred O. Walumbwa, David M. Mayer, Peng Wang, Hui Wang, Kristina Workman, and Amanda L. Christensen
List Price Information in the Negotiation of Commercial Real Estate Transactions: Is Silence Golden?, Dean Gatzlaff and Peng Liu Ph.D.
Living a Vision at Hillerman Hotels, Cathy A. Enz and David L. Corsun
Living with Terminal Capitalization Rates: A Look at Real Estate Valuation Model Parameter Setting, Jack Corgel Ph.D. and Hyun Seok Lee
Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D. and Steven A. Carvell Ph.D.
Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D and Steve Carvell Ph.D.
Looking Beyond RevPAR: Productivity Consequences of Hotel Strategies, James R. Brown and Chekitan Dev
Looking Under the Hood: The Catalysts of Hotel Credit Spreads, Jan A. deRoos Ph.D., Crocker Liu Ph.D., and Andrey Ukhov Ph.D.
Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction, Gina Pingitore, Weihua Huang, and Stuart Greif
Low-price Guarantees: How Hotel Companies Can Get It Right, Steven A. Carvell Ph.D. and Daniel C. Quan Ph.D.
Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry, Regina Pingitore, Dan Seldin, and Arianne Walker
Making the Most of Priceline’s Name-Your-Own-Price Channel, Chris Anderson Ph.D. and Shijie R. Yan
Managing a Wine Cellar Using a Spreadsheet 2.0, Gary M. Thompson Ph.D.
Managing Hotel Brand Equity: A Customer-Centric Framework for Assessing Performance, Keshav Prasad and Chekitan S. Dev
Managing Innovation: The Role of Collateral, Yifei Mao Ph.D.
Managing Marketing Relationships: Making Sure Everyone Plays on the Team, Chekitan S. Dev, James R. Brown, and Dong-Jin Lee
Marketing Challenges for the Next Decade, Chekitan Dev and Michael D. Olsen
Marketing Practices of Hotel Chains, Chekitan S. Dev
Maximum versus Meaningful Discrimination in Scale Response: Implications for Validity of Measurement of Consumer Perceptions about Products, Madhubalan Viswanathan, Seymour Sudman, and Michael D. Johnson
Measuring and Managing the Satisfaction-Loyalty-Performance Links at Volvo, Anders Gustafsson and Michael D. Johnson
Measuring the Dining Experience: The Case of Vita Nova, Kesh Prasad and Frederico J. Frederico
Measuring the Impact of Inner City Markets on CBD Retail Sales, John B. Corgel and Truman A. Hartshorn
Measuring the Performance of Search Engine Marketing: Two Tools for the Hospitality Industry, Anil Aggarwal and Bill Carroll Ph.D.
Measuring the Value Added of REIT Managers Using MSA Benchmarks: A Return-Based Attribution Analysis Approach, Walter I. Boudry Ph.D., Crocker H. Liu Ph.D., and Andrey Ukhov Ph.D.
Measuring the Value of Experiential Learning, Chekitan S. Dev
Mega Tips 2: Twenty Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.
Mega Tips: Scientifically Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.
Menu Price Presentation Influences on Consumer Purchase Behavior in Restaurants, Sybil S. Yang, Sheryl E. Kimes, and Mauro M. Sessarego
Modernization, Rural Migration, and Market Withdrawal: Evidence from the Great Depression, Christopher Boone and Laurence Wilse-Samson
More Evidence Challenging the Robustness and Usefulness of the Attraction Effect, Sybil Yang and Michael Lynn
Multi-unit Restaurant-productivity Assessment: A Test of Data-envelopment Analysis, Dennis Reynolds Ph.D. and Gary M. Thompson Ph.D.
Natural Office Vacancy Rates: Some Additional Estimates, James D. Shilling, C. F. Sirmans, and John B. Corgel
Network Exploitation Capability: Mapping the Electronic Maturity of Hospitality Enterprises, Gabriele Piccoli Ph.D., Bill Carroll Ph.D., and Larry Hall
Network Exploitation Capability: Model Validation, Gabriele Piccoli Ph.D., Bill Carroll Ph.D., and Paolo Torchio
New Delhi's Luxury Hotels, Samir Kuckreja and Chekitan S. Dev
New Directions in the Management of Employee Absenteeism: Attention to Policy and Culture, Cathy A. Enz and Dan R. Dalton
Nontraded REITS: Considerations for Hotel Investors, John B. Corgel Ph.D. and Scott Gibson Ph.D.
On Indexing Commercial Real Estate Properties and Portfolios, Walter I. Boudry Ph.D., N. Edward Coulson, Jarl G. Kallberg, and Crocker H. Liu Ph.D.
On Investor Preferences and Mutual Fund Separation, Philip Dybvig and Fang Liu Ph.D
Online, Mobile, and Text Food Ordering in the U.S. Restaurant Industry , Sheryl E. Kimes Ph.D. and Philipp Laque
On the Hybrid Nature of REITs, Walter I. Boudry Ph.D., N. Edward Coulson, Jarl G. Kallberg, and Crocker H. Liu Ph.D.
On the Perceived Usefulness of Scaling Techniques in Market Analysis, Michael D. Johnson and Elania J. Hudson
On the Price Comovement of U.S. Residential Real Estate Markets, Jarl G. Kallberg, Crocker H. Liu, and Paolo Pasquariello
Operating Environment and Strategy: The Profitable Connection, Chekitan S. Dev
Operational Hedging and Exchange Rate Risk: A Cross-sectional Examination of Canada’s Hotel Industry, Charles Chang Ph.D. and Liya Ma
Opportunism in Brand Partnerships: Effects of Coercion and Relationship Norms, Chekitan S. Dev, Stephan Grzeskowiak, and James R. Brown
Optimizing a Law School's Course Schedule, Shelley Saxer and Gary M. Thompson
Optimizing a Personal Wine Cellar, Gary M. Thompson Ph.D. and Stephen A. Mutkoski Ph.D.
Optimizing Hotel Pricing: A New Approach to Hotel Reservations, Peng Liu Ph.D.
Order Effects in Customer Satisfaction Modelling, Seigyoung Auh, Linda Court Salisbury, and Michael D. Johnson
$ or Dollars: Effects of Menu-price Formats on Restaurant Checks, Sybil S. Yang, Sheryl E. Kimes Ph.D., and Mauro M. Sessarego
Outsourcing and Role Stress: An Empirical Study of Hotel Spa Managers, Demian Hodari, Veronica Waldthausen, and Michael C. Sturman
Partner Selection in Market-Driven Strategic Alliances, Saul Klein and Chekitan Dev
Perceived Fairness of Restaurant Waitlist-management Policies, Kelly A. McGuire and Sheryl E. Kimes Ph.D.
Performance Evaluation with High Moments and Disaster Risk, Ohad Kadan and Fang Liu
Planning-interval Duration in Labor-shift Scheduling, Gary Thompson
Positioning a Place: Developing a Compelling Destination Brand, Robert J. Kwortnik Ph.D. and Ethan Hawkes
Predicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships, David L. Corsun and Cathy A. Enz
Preferences and Attitudes of Chinese Outbound Travelers: The Hotel Industry Welcomes a Growing Market Segment, Peng Liu Ph.D., Lingqiang Zhou Ph.D., and Raj Chandnani
Preferred Stock: Some Insights into Capital Structure, Jarl Kallberg, Crocker H. Liu Ph.D., and Sriram Villupuram
Price Adjustment Process for Rental Office Space, James D. Shilling, C. F. Sirmans, and John B. Corgel
Price Discovery in the Stock and Corporate Bond Markets, Yifei Mao Ph.D.
Price Knowledge and Search Behavior for Habitual, Low Involvement Food Purchases, Jouni T. Kujala and Michael D. Johnson
Pricing Competition and Channel Coordination in the Tourism Supply Chain with Optional Tours, Qiang Guo, Ye Shi, Junfeng Dong, Xiaolong Guo, and Chris K. Anderson
Pricing for Revenue Enhancement in Asian and Pacific Region Hotels: A Study of Relative Pricing Strategies, Linda Canina Ph.D. and Cathy A. Enz Ph.D.
Pricing Reservations: A General Equilibrium Approach, Peng Liu Ph.D.
Private Equity Investment in Public Hotel Companies: Recent Past, Long-Term Future, John B. Corgel Ph.D.
Product Development Benchmarking Versus Customer Focus in Applications of Quality Function Deployment, John E. Ettlie and Michael D. Johnson
Product Tiers and ADR Clusters: Integrating Two Methods for Determining Hotel Competitive Sets , Jin-Young Kim and Linda Canina Ph.D.
Professionalizing the Human Resources Function: The Case of ARAMARK, J. Bruce Tracey and Abigail Charpentier
Profiting from Regulation: Evidence from the European Carbon Market, James B. Bushnell, Howard Chong, and Erin T. Mansur
Public or Private? The Hospitality Investment Decision, Qingzhong Ma Ph.D. and Athena Wei Zhang Ph.D.
Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?, Michael C. Sturman Ph.D. and Sean Way Ph.D.
Race Differences in Tipping: Questions and Answers for the Restaurant Industry, Michael Lynn Ph.D.
Racial and Ethnic Differences in Tipping: The Role of Perceived Descriptive and Injunctive Tipping Norms, Michael Lynn and Zachary W. Brewster
Racial Differences in Sensitivity to Behavioral Integrity: Attitudinal Consequences, In-Group Effects, and “Trickle Down” Among Black and Non-Black Employees, Tony L. Simons, Ray Friedman, Leigh Anne Liu, and Judi McLean Parks
Ready and Willing: Restaurant Customers’ View of Payment Technology, Sheryl E. Kimes Ph.D. and Joel Collier Ph.D.
Real Estate Private Equity: The Case of U.S. Unlisted REITs, John B. Corgel and Scott Gibson
Real Estate Q, John B. Corgel
Relationships and Hybrid Contracts: An Analysis of Contract Choice in Information Technology, Arturs Kalnins and Kyle J. Mayer
Relative Risk Premium: A New “Canary” for Hotel Mortgage-Market Distress , Jan A. deRoos Ph.D., Crocker Liu Ph.D., and Andrey D. Ukhov
Resource Control and Visionary Leadership: Two Exercises, Cindy P. Lindsay and Cathy A. Enz
Resource-Seeking Agglomeration: A Study of Market Entry in the Lodging Industry, Arturs Kalnins and Wilbur Chung
Restaurant Capacity Effectiveness: Leaving Money on the Tables, Gary M. Thompson Ph.D.
Restaurant Daily Deals: Customers’ Responses to Social Couponing, Sheryl E. Kimes Ph.D. and Utpal Dholakia Ph.D.
Restaurant Daily Deals: The Operator Experience, Joyce Wu, Sheryl E. Kimes Ph.D., and Utpal Dholakia Ph.D.
Restaurant Reservations Optimization Tool, Gary Thompson
Restaurant Revenue Management, Sheryl E. Kimes Ph.D
Restaurant Revenue Management at Chevys: Determining the Best Table Mix, Sheryl E. Kimes and Gary Thompson
Restaurants at the Crossroads: A State By State Summary of Key Wage-and-Hour Provision Affecting the Restaurant Industry, Carolyn D. Richmond, David Sherwyn J.D., Martha Lomanno, Darren P.B. Rumack, and Jason Shapiro
Restaurants at the Crossroads: A State By State Summary of Key Wage and- Hour Provisions Affecting the Restaurant Industry, Carolyn D. Richmond J.D., David Sherwyn J.D., Martha Lomanno, Vimisha Dubal, and Jason E. Shapiro
Restaurant Table Simulator, version 2012, Gary Thompson
Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Masako S. Taylor Ph.D. and Kate Walsh Ph.D.
Retaliation: Why an Increase in Claims Does Not Mean the Sky Is Falling, David Sherwyn J.D. and Gregg Gilman
Revenue Management at Prego Italian Restaurant, Sheryl E. Kimes and Jochen Wirtz
Revenue Management Forecasting Aggregation Analysis Tool, Gary Thompson
Revenue Management in U.S. Hotels: 2001 - 2005, Linda Canina Ph.D. and Cathy A. Enz Ph.D.
Reversing the Green Backlash: Why Large Hospitality Companies Should Welcome Credibly Green Competitors, Michael Giebelhausen Ph.D. and HaeEun H. Chun Ph.D.
Root Causes of Hotel Opening Delays in Greater China, Gert Noordzy MBA, CAPM and Richard Whitfield Ph.D.
Safety and Security in U.S. Hotels, Cathy A. Enz Ph.D.
Saving the Bed from the Fed, Levon Goukasian Ph.D. and Qingzhong Ma Ph.D.
Scale Construction: Developing Reliable and Valid Measurement Instruments, Timothy R. Hinkin, J. Bruce Tracey, and Cathy A. Enz
Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect, Chris Anderson Ph.D.
Second Quarter 2012: The Trend Is Our Friend, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Second Quarter 2013: Where Are We in the Hotel Real Estate Cycle?, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Second Quarter 2014: Prices Rise as Expected, Moderate Price Growth Is Anticipated, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Second Quarter 2015: Hotel Deals Are Getting Harder to Pencil Out, Crocker H. Liu, Adam D. Nowak, and Robert M. White Jr
Segmenting Hotel Customers Based on the Technology Readiness Index, Rohit Verma Ph.D., Liana Victorino Ph.D., Kate Karniouchina, and Julie Feickert
Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations, Line Lervik-Olsen and Michael D. Johnson
Service Gratuities and Tipping: A Motivational Framework, Michael Lynn
Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa, India, Aveek Sengupta and Chekitan S. Dev
Service Scripting: A Customer’s Perspective of Quality and Performance, Liana Victorino Ph.D., Rohit Verma Ph.D., and Don Wardell Ph.D.
Service Scripting and Authenticity: Insights for the Hospitality Industry, Liana Victorino Ph.D., Alexander Bolinger Ph.D., and Rohit Verma Ph.D.
ServiceSimulator v1.19, Gary Thompson
Serving the Individual Traveler: "Biki" Oberoi, Chekitan S. Dev and Al Glanzberg
Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue, Chris Anderson Ph.D.
Short-Term Liquidity Measures for Restaurant Firms: Static Measures Don't Tell the Full Story, Linda Canina Ph.D. and Steven A. Carvell Ph.D.
Show Me What You See, Tell Me What You Think: Using Eye Tracking for Hospitality Research, Stephani K. A. Robson and Breffni Noone Ph.D.
Social Media Use in the Restaurant Industry: A Work in Progress, Abigail Needles and Gary M. Thompson Ph.D.
Spas: Redefining the Market, Timothy J. Stein, Chekitan S. Dev, and Mary H. Tabacchi
Strategic Alliances in the Hotel Industry, Chekitan S. Dev and Saul Klein
Strategic Benefits of Low Fit Brand Extensions: When and Why?, HaeEun Helen Chun, C. Whan Par, Andreas B. Eisingerich, and Deborah J. MacInnis
Strategic Marketing: A Lodging “End Run”, Mark W. Cunningham and Chekitan S. Dev
Strategic Price Positioning for Revenue Management: The Effects of Relative Price Position and Fluctuation on Performance, Breffni M. Noone, Linda Canina, and Cathy A. Enz
Strategic Pricing in European Hotels: 2006–2009, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Mark Lomanno
Strategic Revenue Management and the Role of Competitive Price Shifting, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Breffni Noone Ph.D
Strategic Social Partnerships for Change: A Framework for Building Sustainable Growth in Developing Countries, Cathy A. Enz, Crist Inman, and Melanie J. Lankau
Strategies for Successfully Managing Brand–Hotel Relationships, Chekitan S. Dev Ph.D.
Strengthening the Purchaser-Supplier Partnership, Judi Brownell Ph.D. and Dennis Reynolds Ph.D.
Successful Tactics for Surviving an Economic Downturn: Results from an International Study, Sheryl E. Kimes Ph.D.
Sustainable Development in the Hotel Industry, Hervé Houdré
Tablemix Optimizer, Gary Thompson
Table of Contents, Cornell Real Estate Review Editorial Board
Tackling the Investment Decision as a “Newsvendor Problem”, Gary Thompson
Task Conflict and Relationship Conflict in Top Management Teams: The Pivotal Role of Intragroup Trust, Tony L. Simons and Randall S. Peterson
Team Gender Diversity and Investment Decision Making Behavior, Vicki L. Bogan, David R. Just, and Chekitan S. Dev
Technology, Customization, and Reliability, Michael D. Johnson and John E. Ettlie
Telling Your Hotel’s “Green” Story: Developing an Effective Communication Strategy to Convey Environmental Values, Daphne Jameson Ph.D. and Judi Brownell Ph.D.
The ADR Rule-Of-Thumb as Predictor of Lodging Property Values, John B. Corgel and Jan A. deRoos
The Agglomeration Conundrum: How Co-location Helps Some Hotels and Hurts Others, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Jeffrey Harrison Ph.D.
The Benefits and Measurement of Service Firms’ Performance Transparency: How and When Does Performance Transparency Pay Off?, Yeyi Liu, Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo, and HaeEun Helen Chun
The Billboard Effect: Online Travel Agent Impact on Non-OTA Reservation Volume, Chris Anderson Ph.D.
The Commercial Lease Free Rent Calculator, Peng Liu, Luoyi Su, and Jan A. deRoos
The Commoditization of Starbucks, Cathy A. Enz
The Contagion Effect: Understanding the Impact of Changes in Individual and Work-unit Satisfaction on Hospitality Industry Turnover, Timothy R. Hinkin Ph.D., Brooks Holtom Ph.D., and Dong Liu Ph.D.
The Contrast Model of Similarity and Comparative Advertising, Michael D. Johnson and David A. Horne
The Costs of Employee Turnover: When the Devil Is in the Details , J. B. Tracey Ph.D. and Timothy R. Hinkin Ph.D.
The Culture of Social Science Research, Cathy A. Enz
The Current State of Online Food Ordering in the U.S. Restaurant Industry, Sheryl E. Kimes Ph.D.
The Determinants of Homebuilder Stock Price Exposure to Lumber: Production Cost versus Housing Demand, Peng Liu Ph.D., Xiaomeng Lu, and Ke Tang
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales, Inès Blal and Michael C. Sturman
The Dynamics of Credit Spreads in Hotel Mortgages and Signaling Implications, Jan A. deRoos, Crocker H. Liu, Daniel Quan, and Andrey D. Ukhov
The Dynamics of Credit Spreads in Hotel Mortgages and Signaling Implications, Crocker L. Liu Ph.D., Daniel C. Quan Ph.D., and Andrey D. Ukhov Ph.D.
The Economics of Commercial Real Estate Preleasing, Robert Edelstein Ph.D. and Peng Liu Ph.D.
The Effect of Corporate Culture and Strategic Orientation on Financial Performance: An Analysis of South Korean Upscale and Luxury Hotels, HyunJeong S. Han Ph.D. and Rohit Verma Ph.D.
The Effect of Customer Information during New Product Development on Profits from Goods and Services, Lars Witell, Anders Gustafsson, and Michael D. Johnson
The Effect of Tourism Clusters on U.S. Hotel Performance, Angel Peiró-Signes, María-del-Val Segarra-Oña, Luis Miret-Pastor, and Rohit Verma Ph.D.
The Effect of Two Trading Institutions on Price Expectations and the Stability of Supply-Response Lag Markets, Michael D. Johnson and Charles R. Plott
The Effects of Fatigue on Judgments of Interproduct Similarity, Michael D. Johnson, Donald R. Lehmann, and David A. Horne
The Effects of Organizational Standards and Support Functions on Guest Service and Guest Satisfaction in Restaurants, Alex M. Susskind Ph.D., Michele K.A. Kacmar Ph.D., and Carl P. Borchgrevink Ph.D.
The Effects of Price Bundling on Consumer Evaluations of Product Offerings, Michael D. Johnson, Andreas Herrmann, and Hans H. Bauer
The Effects of Satisfaction and Loyalty on Profits and Growth: Products Versus Services, Bo Edvardsson, Michael D. Johnson, Anders Gustafsson, and Tore Strandvik
The Effects on Perceived Restaurant Expensiveness of Tipping and Its Alternatives, Shuo Wang Ph.D. and Michael Lynn Ph.D.
The Eight-Step Approach to Controlling Food Costs, J. Bruce Tracey
The Evolution and Future of National Customer Satisfaction Index Models, Michael D. Johnson, Anders Gustafsson, Tor Wallin Andreassen, Line Lervik, and Jaesung Cha
The Existence and Perception of Redundancy in Consumer Information Environments, Michael D. Johnson and Jerome M. Katrichis
The Eye Of The Beholder: Hotel Company CEO Perceptions Of Threats And Opportunities, Tony L. Simons and Karthik Namasivayam
The Franchisor-Franchisee Relationship: A Key to Franchise Performance, James R. Brown and Chekitan S. Dev
The Future of Hotel Revenue Management, Sheryl E. Kimes Ph.D.
The Future of Meetings: The Case for Face-to-Face, Christine Duffy and Mary Beth McEuen
The Future of Tradeshows: Evolving Trends, Preferences, and Priorities, HyunJeong S. Han Ph.D. and Rohit Verma Ph.D.
The Game Has Changed: A New Paradigm for Stakeholder Engagement, Mary Beth McEuen
The Hotel Competitor Analysis Tool (H-CAT): A Strategic Positioning Tool for Managers, Cathy A. Enz and Gary Thompson
The Hotel Industry Seeks the Elusive “Green Bullet”, David Sherwyn J.D.
The Impact of Health Insurance on Employee Job Anxiety, Withdrawal Behaviors, and Task Performance, Sean Way Ph.D., Bill Carroll Ph.D., Alex M. Susskind Ph.D., and Joe C.Y. Leng
The Impact of Human Resource Management on Organizational Success: Suggestions for Hospitality Educators, Cathy A. Enz and Mark D. Fulford
The Impact of LEED Certification on Hotel Performance, Matthew Walsman Ph.D., Rohit Verma Ph.D., and Suresh Muthulingam Ph.D.
The Impact of Prix Fixe Menu Price Formats on Guests’ Deal Perception, Shuo Wang Ph.D. and Michael Lynn Ph.D.
The Impact of Publicly Subsidized Hotels in the United States on Competing Properties, Robert R. Nelson Ph.D., Jan A. deRoos Ph.D., and Russell Lloyd Ph.D.
The Impact of Quality Practices on Customer Satisfaction and Business Results: Product versus Service Organizations, Lars Nilsson, Michael D. Johnson, and Anders Gustafsson
The Impact of Social Media on Lodging Performance, Chris Anderson Ph.D.
The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms, Kate Walsh, Cathy A. Enz, and Linda Canina
The Impact of Terrorism and Economic Shocks on U.S. Hotels, Cathy A. Enz Ph.D., Renata Kosova Ph.D., and Mark Lomanno
The Impacts of Variety on the Costs and Profits of a Hotel Chain’s Properties, Cathy A. Enz and Gordon S. Potter
The Importance of Behavioral Integrity in a Multicultural Workplace, Tony Simons Ph.D., Ray Friedman Ph.D., Leigh A. Liu Ph.D., and Judi M. Parks Ph.D.
The Importance of Top Management Visibility for Service-Based Professionals, Cathy A. Enz and Richard A. Grover
The Influence of Gasoline-price Fluctuations on U.S. Lodging Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina Ph.D, Kate Walsh Ph.D., and Cathy A. Enz Ph.D.
The Integrity Dividend in Hospitality Leadership, Tony L. Simons
The Interconnectedness Between Home Builders and the Asian American Community, Gerd-Ulf Krueger and Scott Laurie
The International Hospitality Industry: Overcoming the Barriers to Growth, Jan H. Katz Ph.D. and Glenn Withiam
The Intersection of Hospitality and Healthcare: Exploring Common Areas of Service Quality, Human Resources, and Marketing, Brooke Hollis MBA/HHSA and Rohit Verma Ph.D.
The Ithaca Beer Company: A Case Study of the Application of the McKinsey 7-S Framework, J. B. Tracey Ph.D. and Brendan Blood
The Job Compatibility Index: A New Approach to Defining the Hospitality Labor Market, Bill Carroll Ph.D. and Michael C. Sturman Ph.D.
The Locus of Context Effects on Product Proximity Judgments, Lauren Goldberg Block and Michael D. Johnson
The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn J.D., Steven A. Carvell Ph.D., and Joseph Baumgarten J.D.
The Mobile Revolution Is Here: Are You Ready?, Heather Linton and Robert J. Kwortnik Ph.D.
The National Labor Relations Act Is Not Just for Unionized Employers Anymore, Adam Klauser J.D., Paul Salvatore, and David Sherwyn J.D.
The Negotiation Checklist: How To Win The Battle Before It Begins, Tony L. Simons and Thomas M. Tripp
The New Science of Service Innovation: Part 1 Select Research on Data, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor
The New Science of Service Innovation: Part 2 Select Research on Organizations, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor
The New Science of Service Innovation: Part 3 Select Research on Technology, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor
The New Science of Service Innovation: Part 4 Select Research on People, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor
The Options Matrix Tool (OMT): A Strategic Decision-making Tool to Evaluate Decision Alternatives, Cathy A. Enz and Gary Thompson
The Performance Edge: Strategic and Value Dissensus, Cathy A. Enz and Charles R. Schwenk
The Political Economy of Discretionary Spending: Evidence from the American Recovery and Reinvestment Act, Christopher Boone, Arindrajit Dube, and Ethan Kaplan
The Quality of Real Assets, Liquidation Value and Debt Capacity, Peng Liu Ph.D. and Crocker H. Liu Ph.D.
The Relationship between New Venture Entry Mode and Firm Performance, Cathy A. Enz, Linda Canina, and Daniel Palacios-Marques
The Relevance of Charisma for Transformational Leadership in Stable Organizations, Timothy R. Hinkin and J. Bruce Tracey
The Role of Emotions in Service Encounters, Anna S. Mattila and Cathy A. Enz
The Role of Multi-Restaurant Reservation Sites in Restaurant Distribution Management, Sheryl E. Kimes Ph.D. and Katherine Kies
The Role of Quality Practices in Service Organizations, Anders Gustafsson, Lars Nilsson, and Michael D. Johnson
The Safety and Security of U.S. Hotels: A Post-September-11 Report, Cathy A. Enz Ph.D and Masako S. Taylor Ph.D.
The Sound of Silence: What Do We Know When Insiders Do Not Trade?, George P. Gao Ph.D. and Qingzhong Ma Ph.D.
The Strategic and Operational Roles of Human Resources: An Emerging Model, J. Bruce Tracey and Arthur E. Nathan
The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems , Gabriele Piccoli Ph.D. and Paolo Torchio
The Tipping Quiz Tool, Michael Lynn Ph.D.
The Troubled Tower, Jason L. Spencer
The Truth About Integrity Tests: The Validity and Utility of Integrity Testing for the Hospitality Industry, Michael C. Sturman Ph.D. and David Sherwyn J.D.
The United States Supreme Court Rules in Favor of Employees in the Young and Abercrombie Cases: What Do They Really Hold?, David S. Sherwyn and David B. Ritter
The Value Orientations of Minority and Non-Minority Small Business Owners, Cathy A. Enz, Marc J. Dollinger, and Catherine M. Daily
Third Quarter 2012: And the Beat Goes On, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Third Quarter 2013: Good Vibes (Nahenahe), Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Third Quarter 2014: Hotel Prices Decline on a Year over Year Basis: Expect this Trend to Continue, Crocker H. Liu Ph.D., Adam D. Nowak Ph.D., and Robert M. White Jr.
Third Quarter 2015: Have Hotel Prices Peaked?, Crocker H. Liu, Adam D. Nowak, and Robert M. White
Time- and Capacity-Based Measurement of Restaurant Revenue, Gary Thompson and Heeju Sohn
Tips Predict Restaurant Sales, Michael Lynn Ph.D. and Andrey D. Ukhov
To Groupon or Not To Groupon: A Tour Operator’s Dilemma, Chekitan S. Dev Ph.D.; Laura W. Falk Ph.D., R.D.; and Laure M. Stroock
Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters, Michael D. Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni, and Michael K. Brady
Tourism in India: Growth and Opportunity, Chekitan S. Dev and Samir Kuckreja
Toward a Broader – But Still Rigorous – Definition of Leader Integrity: Commentary, Tony L. Simons, Michael Palanski, and Linda Treviño
Toward Sustainable Hotel and Restaurant Operations, Glenn Withiam
Training Effectiveness: Accounting for Individual Characteristics and the Work Environment, J. Bruce Tracey and Michael J. Tews
Travel Packaging: An Internet Frontier, Bill Carroll Ph.D., Robert J. Kwortnik Ph.D, and Norman L. Rose
Turnover Cost Evaluator, Timothy R. Hinkin and J. Bruce Tracey
Understanding Consumer Usage of Product Magnitudes Through Sorting Tasks, Madhubalan Viswanathan, Michael D. Johnson, and Seymour Sudman
Understanding First-day Returns of Hospitality Initial Public Offerings, Linda Canina and Scott Gibson
Understanding Switchers and Stayers in the Lodging Industry, Iselin Skogland and Judy A. Siguaw Ph.D.
Unleashing Innovation, Yifei Mao, Xuan Tian, and Xiaoyun Yu
Unlocking the Secrets of Customers' Choices, Rohit Verma Ph.D.
Unscrambling the Puzzling Matter of Online Consumer Ratings: An Exploratory Analysis, Pradeep Racherla Ph.D., Daniel Connolly Ph.D., and Natasa Christodoulidou
Urban Economic Base as a Catalyst for Movements in Real Estate Prices, N. Edward Coulson, Crocker H. Liu Ph.D., and Sriram V. Villupuram
Using Cash Flow Dynamics to Price Thinly Traded Assets: The Case of Commercial Real Estate, Walter I. Boudry, Crocker H. Liu, Tobias Mühlhofer, and Walter N. Torous
Using Economic Value Added (EVA) as a Barometer of Hotel Investment Performance, Matthew Clayton Ph.D. and Crocker Liu Ph.D.
Using Eye Tracking to Obtain a Deeper Understanding of What Drives Online Hotel Choice, Breffni Noone Ph.D. and Stephani K.A. Robson
Using Research to Determine the ROI of Product Enhancements: A Best Western Case Study, Rick Garlick and Joyce Schlentner
Using the Ethical Principles of Union Organizing to Avoid Card-Check Neutrality and Corporate Campaigns, Zev J. Eigen and David Sherwyn J.D.
Using Your Pay System to Improve Employees' Performance: How You Pay Makes a Difference, Michael C. Sturman Ph.D.
Utility and Disruption: Technology for the Entrepreneurs in Hospitality: Highlights from the 2015 Technology Entrepreneurship Roundtable, Mona Anita Kristiansen Olsen and Kelly McDarby
Value Similarity about Human Resources, Competitiveness and Social Responsibility: A Study of Organizational and Suborganizational Differences, Gerald E. Fryxell and Cathy A. Enz
“What Do Commercial Real Estate Price Indices Really Measure?”, Walter I. Boudry Ph.D., N. Edward Coulson, Jarl G. Kallberg, and Crocker H. Liu Ph.D.
What is a Gateway City?: A Hotel Market Perspective, Jack Corgel Ph.D.
What is common among return anomalies? Evidence from insider trading decisions, Qingzhong Ma Ph.D. and Andrey D. Ukhov Ph.D.
What We Know about M&A Success: A Research Agenda for the Lodging Industry, Linda Canina, Jin-Young Kim, and Qingzhong Ma
When Do Female-Owned Businesses Out-Survive Male-Owned Businesses? A Disaggregated Approach by Industry and Geography, Arturs Kalnins and Michele Williams
When Private Property Rights Collide With Growth Management Legislation, Steve P. Calandrillo, Chryssa V. Deliganis, and Andrea Woods
When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03, Robert J. Kwortnik Ph.D.
Who’s in Charge Now? The Decision Autonomy of Hotel General Managers, Demian Hodari and Michael C. Sturman
Who’s Next? An Analysis of Lodging Industry Acquisitions, Qingzhong Ma Ph.D. and Peng Liu Ph.D.
Why Attend Tradeshows? A Comparison of Exhibitor and Attendee’s Preferences, Hyunjeong “Spring” Han and Rohit Verma Ph.D.
Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels, Gary M. Thompson Ph.D and Alexandra Failmezger
Why Discounting Doesn't Work: A Hotel Pricing Update, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Mark Lomanno
Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Mark Lomanno
Why Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes, Tony L. Simons and Quinetta Roberson
Why Recommend a Brand Face-to-Face but not on Facebook? How Word-Of-Mouth on Online Social Sites Differs From Traditional Word-of-Mouth, Andreas B. Eisingerich, HaeEun Helen Chun, Yeyi Liu, He (Michael) Jia, and Simon J. Bell
Why Trust Matters in Top Management Teams: Keeping Conflict Constructive, Tony Simons Ph.D. and Randall Peterson Ph.D.
Wine Cellar Management Tool, Version 3.1.0., Gary Thompson
Wine List Characteristics Associated with Greater Wine Sales, Sybil S. Yang and Michael Lynn Ph.D.
Winners and Losers during the Great Recession: The Positive Impact of Marketing Expenditures, Amrik Singh and Chekitan S. Dev
Word-of-Mouth Communication in the Hospitality Industry, Kirsti Lindberg-Repo
Workforce Scheduling: A Guide for the Hospitality Industry, Gary M. Thompson Ph.D.
Workforce Staffing Optimizer, Gary Thompson
Yield Management: A Tool for Capacity-Constrained Service Firm, Sheryl E. Kimes
酒店评估软件手册和三个程序（点击这里） [Hospitality Valuation Software Mandarin], Jan A. deRoos and Stephen Rushmore