Most Popular Papers*

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Motivating Your Staff to Provide Outstanding Service
Michael C. Sturman and Robert Ford

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Key Issues in Strategic Human Resources
Kate Walsh, Michael C. Sturman, and John Longstreet

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Scale Construction: Developing Reliable and Valid Measurement Instruments
Timothy R. Hinkin, J. Bruce Tracey, and Cathy A. Enz

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Hotel Brand Standards: How to Pick the Right Amenities for Your Property
Chekitan Dev, Rebecca Hamilton, and Roland Rust

* Based on the average number of full-text downloads per day since the paper was posted.