Most Popular Papers*
Motivating Your Staff to Provide Outstanding Service
Michael C. Sturman and Robert Ford
Scale Construction: Developing Reliable and Valid Measurement Instruments
Timothy R. Hinkin, J. Bruce Tracey, and Cathy A. Enz
Effects of Unionization on Graduate Student Employees: Faculty-Student Relations, Academic Freedom, and Pay
Sean Rogers, Adrienne E. Eaton, and Paula B. Voos
Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction
Alexandra Bruns-Smith, Vanessa Choy, Howard Chong Ph.D., and Rohit Verma Ph.D.
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Anders Gustaffsson, Michael D. Johnson, and Inger Roos
* Based on the average number of full-text downloads per day since the paper was posted.