The center offers a wide variety of tools for the hospitality industry. We expect to release a new tool approximately every few months, so check back often.

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2017 Reports

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seniority_list: A Tool to Address the Challenge of Airline Mergers and Labor Integration, Robert Davison and Sean Edmund Rogers Ph.D.

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Hotel Valuation Software 5th, Version 5.0, Jan A. deRoos and Stephen Rushmore

Submissions from 2016

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Communication Planning: A Template for Organizational Change, Amy Newman

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FRESH: A Food-service Sustainability Rating for Hospitality Sector Events, Sanaa I. Pirani, Hassan Arafat, and Gary Thompson

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Early Bird & Night Owl Evaluation Tool (EBNOET) v2015, Gary Thompson

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Food Preparation Scheduling Tool, Gary Thompson

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Wine Cellar Management Tool, Version 3.1.0., Gary Thompson

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Differential Evolution: A Tool for Global Optimization, Andrey D. Ukhov

Submissions from 2015

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A Location-Planning Decision-Support Tool for Tradeshows and Conventions, HyunJeong Spring Han Ph.D. and Rohit Verma

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How to Feel Confident for a Presentation…and Overcome Speech Anxiety, Amy Newman

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Restaurant Reservations Optimization Tool, Gary Thompson

Submissions from 2013

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The Options Matrix Tool (OMT): A Strategic Decision-making Tool to Evaluate Decision Alternatives, Cathy A. Enz and Gary Thompson

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Does Your Website Meet Potential Customers’ Needs? How to Conduct Usability Tests to Discover the Answer, Daphne Jameson Ph.D.

Submissions from 2012

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Telling Your Hotel’s “Green” Story: Developing an Effective Communication Strategy to Convey Environmental Values, Daphne Jameson Ph.D. and Judi Brownell Ph.D.

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Restaurant Table Simulator, version 2012, Gary Thompson

Submissions from 2011

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The Hotel Competitor Analysis Tool (H-CAT): A Strategic Positioning Tool for Managers, Cathy A. Enz and Gary Thompson

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Mega Tips 2: Twenty Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.

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ServiceSimulator v1.19, Gary Thompson

Submissions from 2010

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Measuring the Performance of Search Engine Marketing: Two Tools for the Hospitality Industry, Anil Aggarwal and Bill Carroll Ph.D.

Submissions from 2009

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Measuring the Dining Experience: The Case of Vita Nova, Kesh Prasad and Frederico J. Frederico

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Restaurants at the Crossroads: A State By State Summary of Key Wage-and-Hour Provision Affecting the Restaurant Industry, Carolyn D. Richmond, David Sherwyn J.D., Martha Lomanno, Darren P.B. Rumack, and Jason Shapiro

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Revenue Management Forecasting Aggregation Analysis Tool, Gary Thompson

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The Eight-Step Approach to Controlling Food Costs, J. Bruce Tracey

Submissions from 2008

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Building Managers' Skills to Create Listening Environments, Judi Brownell Ph.D.

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酒店评估软件手册和三个程序(点击这里) [Hospitality Valuation Software Mandarin], Jan A. deRoos and Stephen Rushmore

Submissions from 2007

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Developing Hospitality Managers' Intercultural Communication Abilities: The Cocktail Party Simulation, Daphne Jameson Ph.D.

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Workforce Staffing Optimizer, Gary Thompson

Submissions from 2006

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A Comprehensive Guide to Merchandising Bed and Breakfast Inns, Bill Carroll Ph.D., Betsy Gomez, Anna Huen, Pamela Lanier, and Iris Lui

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The Tipping Quiz Tool, Michael Lynn Ph.D.

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A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback, Madeleine E. Pullman and Stephani Robson

Submissions from 2005

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Closing the GAPPP: Increasing Your Internal Influence with Confident Communication, Judi Brownell Ph.D. and Daphne Jameson Ph.D.

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Turnover Cost Evaluator, Timothy R. Hinkin and J. Bruce Tracey

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Tablemix Optimizer, Gary Thompson

Submissions from 2004

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Safeguarding Service: Emergency Preparedness Essentials, Robert J. Kwortnik Ph.D.

Submissions from 2003

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Mega Tips: Scientifically Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.

Submissions from 2000

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Hospitality Valuation Software 2.5, Jan A. deRoos and Stephen Rushmore