The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.

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2007 Reports

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Enhancing Formal Interpersonal Skills Training through Post-Training Supplements , Michael J. Tews Ph.D. and J. Bruce Tracey Ph.D.

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Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?, Michael Lynn Ph.D.

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The Effects on Perceived Restaurant Expensiveness of Tipping and Its Alternatives, Shuo Wang Ph.D. and Michael Lynn Ph.D.

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Unlocking the Secrets of Customers' Choices, Rohit Verma Ph.D.

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The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn J.D., Steven A. Carvell Ph.D., and Joseph Baumgarten J.D.

2006 Reports

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The Costs of Employee Turnover: When the Devil Is in the Details , J. B. Tracey Ph.D. and Timothy R. Hinkin Ph.D.

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An Examination of Guest Complaints and Complaint Communication Channels: The Medium Does Matter!, Alex M. Susskind Ph.D.

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Using Your Pay System to Improve Employees' Performance: How You Pay Makes a Difference, Michael C. Sturman Ph.D.

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Competitive Destination Planning: The Case of Costa Rica, Zhaoping Liu, Sara Lo, Paula Vasconcellos, Judy Siguaw D.B.A., and Cathy A. Enz Ph.D.

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A New Method for Measuring Housekeeping Performance Consistency, Michael C. Sturman Ph.D.

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Intellectual Capital: A Key Driver of Hotel Performance, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Kate Walsh Ph.D.

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Mandatory Arbitration: Why Alternative Dispute Resolution May Be the Most Equitable Way to Resolve Discrimination Claims, David Sherwyn J.D.

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Revenue Management in U.S. Hotels: 2001 - 2005, Linda Canina Ph.D. and Cathy A. Enz Ph.D.

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The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems , Gabriele Piccoli Ph.D. and Paolo Torchio

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Development and Use of a Web-based Tool to Measure the Costs of Employee Turnover: Preliminary Findings, Timothy R. Hinkin Ph.D. and J. B. Tracey Ph.D.

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Tipping and Its Alternatives: A Comparison of Tipping, Service Charges, and Service-Inclusive Pricing, Michael Lynn Ph.D.

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An Examination of Internet Intermediaries and Hotel Loyalty Programs: How Will Guests Get their Points?, Bill Carroll Ph.D. and Judy Siguaw D.B.A.

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Why Discounting Doesn't Work: A Hotel Pricing Update, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Mark Lomanno

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CHR Reports Compendium 2006, Center for Hospitality Research

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Race Differences in Tipping: Questions and Answers for the Restaurant Industry, Michael Lynn Ph.D.

2005 Reports

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Eight Rules for Competing in Hotel Real Estate Markets, John B. Corgel Ph.D.

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Biting Off More Than They Can Chew: Unfulfilled Development Commitments in International Master Franchising Ventures, Arturs Kalnins Ph.D.

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The Agglomeration Conundrum: How Co-location Helps Some Hotels and Hurts Others, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Jeffrey Harrison Ph.D.

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Low-price Guarantees: How Hotel Companies Can Get It Right, Steven A. Carvell Ph.D. and Daniel C. Quan Ph.D.

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Dining Duration and Customer Satisfaction, Breffni Noone Ph.D. and Sheryl E. Kimes Ph.D.

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Quantifying Impact: The Effect of New Hotels and Brand Conversions on Revenues of Existing Hotels, Arturs Kalnins Ph.D.

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Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions, Kristin V. Rohlfs and Sheryl E. Kimes Ph.D.

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An Examination of Revenue Management in Relation to Hotels' Pricing Strategies, Cathy A. Enz Ph.D. and Linda Canina Ph.D.

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Information System Design: A Systematic Way to Analyze IT in Your Business, Erica L. Wagner Ph.D., Gabriele Piccoli Ph.D., and Sharon Louthen

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CHR Reports Compendium 2005, Center for Hospitality Research

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Perceived Fairness of Restaurant Waitlist-management Policies, Kelly A. McGuire and Sheryl E. Kimes Ph.D.

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Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels, Gary M. Thompson Ph.D and Alexandra Failmezger

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Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Masako S. Taylor Ph.D. and Kate Walsh Ph.D.

2004 Reports

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Making IT Matter: A Manager’s Guide to Creating and Sustaining Competitive Advantage with Information Systems, Gabriele Piccoli

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Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Mark Lomanno

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Workforce Scheduling: A Guide for the Hospitality Industry, Gary M. Thompson Ph.D.

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Increasing Servers' Tips: What Managers Can Do and Why They Should Do It, Michael Lynn Ph.D.

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When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03, Robert J. Kwortnik Ph.D.

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CHR Reports Compendium 2004, Center for Hospitality Research

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Restaurant Revenue Management, Sheryl E. Kimes Ph.D

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Understanding Switchers and Stayers in the Lodging Industry, Iselin Skogland and Judy A. Siguaw Ph.D.

2003 Reports

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CHR Reports Compendium 2003, Center for Hospitality Research

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Evolution in Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll Ph.D and Judy Siguaw Ph.D.

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Changes in U.S Hotel Safety and Security Staffing and Procedures during 2001 and 2002, Cathy A. Enz Ph.D

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Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D and Steve Carvell Ph.D.

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Key Issues of Concern for Food-service Managers, Cathy A. Enz Ph.D

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Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration, Gary M. Thompson Ph.D.

2002 Reports

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Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D. and Steven A. Carvell Ph.D.

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How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results, Michael C. Sturman Ph.D., Robin A. Cheramie Ph.D., and Luke H. Cashen

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A Contemporary Model for Human Resources, J. Bruce Tracey Ph.D. and Artur Nathan

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Multi-unit Restaurant-productivity Assessment: A Test of Data-envelopment Analysis, Dennis Reynolds Ph.D. and Gary M. Thompson Ph.D.

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The Safety and Security of U.S. Hotels: A Post-September-11 Report, Cathy A. Enz Ph.D and Masako S. Taylor Ph.D.

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Developing the Full Picture on Hotel Industry Averages, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Kate Walsh Ph.D.

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The Influence of Gasoline-price Fluctuations on U.S. Lodging Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina Ph.D, Kate Walsh Ph.D., and Cathy A. Enz Ph.D.

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Strengthening the Purchaser-Supplier Partnership, Judi Brownell Ph.D. and Dennis Reynolds Ph.D.

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CHR Reports Compendium 2001, Center for Hospitality Research

2001 Reports

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Word-of-Mouth Communication in the Hospitality Industry, Kirsti Lindberg-Repo

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A“4-C” Strategy for Yield Management, Glenn Withiam