The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.

This collection includes all publications from the Center for Hospitality Research.

To see just Center for Hospitality Research Reports, click here.

To see just Center for Hospitality Research Tools, click here.

To see just Center for Hospitality Research Roundtable Highlights, click here.

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2005 Publications

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Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels, Gary M. Thompson Ph.D and Alexandra Failmezger

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Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Masako S. Taylor Ph.D. and Kate Walsh Ph.D.

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Tablemix Optimizer, Gary Thompson

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Turnover Cost Evaluator, Timothy R. Hinkin and J. Bruce Tracey

2004 Publications

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Making IT Matter: A Manager’s Guide to Creating and Sustaining Competitive Advantage with Information Systems, Gabriele Piccoli

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Safeguarding Service: Emergency Preparedness Essentials, Robert J. Kwortnik Ph.D.

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Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Mark Lomanno

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Workforce Scheduling: A Guide for the Hospitality Industry, Gary M. Thompson Ph.D.

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Increasing Servers' Tips: What Managers Can Do and Why They Should Do It, Michael Lynn Ph.D.

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When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03, Robert J. Kwortnik Ph.D.

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CHR Reports Compendium 2004, Center for Hospitality Research

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Restaurant Revenue Management, Sheryl E. Kimes

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Understanding Switchers and Stayers in the Lodging Industry, Iselin Skogland and Judy A. Siguaw Ph.D.

2003 Publications

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CHR Reports Compendium 2003, Center for Hospitality Research

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Evolution in Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll Ph.D and Judy Siguaw Ph.D.

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Changes in U.S Hotel Safety and Security Staffing and Procedures during 2001 and 2002, Cathy A. Enz Ph.D

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Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D and Steve Carvell Ph.D.

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Key Issues of Concern for Food-service Managers, Cathy A. Enz Ph.D

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Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration, Gary M. Thompson Ph.D.

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Mega Tips: Scientifically Tested Techniques to Increase Your Tips, Michael Lynn Ph.D.

2002 Publications

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Lodging Demand for Urban Hotels in Major Metropolitan Markets, Linda Canina Ph.D. and Steven A. Carvell Ph.D.

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How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results, Michael C. Sturman Ph.D., Robin A. Cheramie Ph.D., and Luke H. Cashen

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A Contemporary Model for Human Resources, J. Bruce Tracey Ph.D. and Artur Nathan

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Multi-unit Restaurant-productivity Assessment: A Test of Data-envelopment Analysis, Dennis Reynolds Ph.D. and Gary M. Thompson Ph.D.

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The Safety and Security of U.S. Hotels: A Post-September-11 Report, Cathy A. Enz Ph.D and Masako S. Taylor Ph.D.

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Developing the Full Picture on Hotel Industry Averages, Cathy A. Enz Ph.D, Linda Canina Ph.D., and Kate Walsh Ph.D.

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The Influence of Gasoline-price Fluctuations on U.S. Lodging Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina Ph.D, Kate Walsh Ph.D., and Cathy A. Enz Ph.D.

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CHR Reports Compendium 2001, Center for Hospitality Research

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Strengthening the Purchaser-Supplier Partnership, Judi Brownell Ph.D. and Dennis Reynolds Ph.D.

2001 Publications

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Word-of-Mouth Communication in the Hospitality Industry, Kirsti Lindberg-Repo

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A“4-C” Strategy for Yield Management, Glenn Withiam

2000 Publications

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Hospitality Valuation Software 2.5, Jan A. deRoos and Stephen Rushmore