The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.

This collection includes all publications from the Center for Hospitality Research.

To see just Center for Hospitality Research Reports, click here.

To see just Center for Hospitality Research Tools, click here.

To see just Center for Hospitality Research Roundtable Highlights, click here.

Follow

2010 Publications

PDF

How Hotel Guests Perceive the Fairness of Differential Room Pricing , Wayne J. Taylor and Sheryl E. Kimes Ph.D.

2009 Publications

PDF

Hospitality Managers and Communication Technologies: Challenges and Solutions, Judi Brownell Ph.D. and Amy Newman

PDF

Restaurants at the Crossroads: A State By State Summary of Key Wage and- Hour Provisions Affecting the Restaurant Industry, Carolyn D. Richmond J.D., David Sherwyn J.D., Martha Lomanno, Vimisha Dubal, and Jason E. Shapiro

PDF

The Eight-Step Approach to Controlling Food Costs, J. Bruce Tracey

PDF

Cases in Innovative Practices in Hospitality and Related Services: Set 1, Judy Siguaw D.B.A., Cathy A. Enz Ph.D., Sheryl E. Kimes Ph.D., Rohit Verma Ph.D., and Kate Walsh Ph.D.

PDF

The Billboard Effect: Online Travel Agent Impact on Non-OTA Reservation Volume, Chris Anderson Ph.D.

PDF

Operational Hedging and Exchange Rate Risk: A Cross-sectional Examination of Canada’s Hotel Industry, Charles Chang Ph.D. and Liya Ma

PDF

Product Tiers and ADR Clusters: Integrating Two Methods for Determining Hotel Competitive Sets , Jin-Young Kim and Linda Canina Ph.D.

PDF

Restaurants at the Crossroads: A State By State Summary of Key Wage-and-Hour Provision Affecting the Restaurant Industry, Carolyn D. Richmond, David Sherwyn J.D., Martha Lomanno, Darren P.B. Rumack, and Jason Shapiro

PDF

Revenue Management Forecasting Aggregation Analysis Tool, Gary Thompson

PDF

Safety and Security in U.S. Hotels, Cathy A. Enz Ph.D.

PDF

Hotel Revenue Management in an Economic Downturn: Results from an International Study, Sheryl E. Kimes Ph.D.

PDF

Retaliation: Why an Increase in Claims Does Not Mean the Sky Is Falling, David Sherwyn J.D. and Gregg Gilman

PDF

Wine List Characteristics Associated with Greater Wine Sales, Sybil S. Yang and Michael Lynn Ph.D.

PDF

Competitive Hotel Pricing in Uncertain Times, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Mark Lomanno

PDF

Managing a Wine Cellar Using a Spreadsheet 2.0, Gary M. Thompson Ph.D.

PDF

$ or Dollars: Effects of Menu-price Formats on Restaurant Checks, Sybil S. Yang, Sheryl E. Kimes Ph.D., and Mauro M. Sessarego

PDF

Customer Preferences for Restaurant Technology Innovations , Michael Dixon, Sheryl E. Kimes Ph.D., and Rohit Verma Ph.D.

PDF

Fostering Service Excellence through Listening: What Hospitality Managers Need to Know, Judi Brownell Ph.D.

PDF

How Restaurant Customers View Online Reservations, Sheryl E. Kimes Ph.D.

PDF

Key Issues of Concern in the Lodging Industry: What Worries Managers, Cathy A. Enz Ph.D.

PDF

Measuring the Dining Experience: The Case of Vita Nova, Kesh Prasad and Frederico J. Frederico

PDF

Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.

PDF

CHR Reports Compendium 2009, Center for Hospitality Research

PDF

The Job Compatibility Index: A New Approach to Defining the Hospitality Labor Market, Bill Carroll Ph.D. and Michael C. Sturman Ph.D.

2008 Publications

PDF

North America’s New Town Centers: Time to Take Some Angst Out and Put More Soul In, Karl Kalcher

PDF

Service Scripting: A Customer’s Perspective of Quality and Performance, Liana Victorino Ph.D., Rohit Verma Ph.D., and Don Wardell Ph.D.

PDF

Key Elements in Service Innovation:Insights for the Hospitality Industry, Rohit Verma Ph.D., Chris Anderson Ph.D., Michael Dixon, Cathy A. Enz Ph.D., Gary Thompson Ph.D., and Liana Victorino

PDF

Nontraded REITS: Considerations for Hotel Investors, John B. Corgel Ph.D. and Scott Gibson Ph.D.

PDF

Forty Hours Doesn't Work for Everyone: Examining Employee Preferences for Work Hours, Lindsey A. Zahn and Michael C. Sturman Ph.D.

PDF

The Importance of Behavioral Integrity in a Multicultural Workplace, Tony Simons Ph.D., Ray Friedman Ph.D., Leigh A. Liu Ph.D., and Judi M. Parks Ph.D.

PDF

Forecasting Covers in Hotel Food and Beverage Outlets, Gary M. Thompson Ph.D. and Erica D. Killam

PDF

Hotel Network Security: A Study of Computer Networks in U.S. Hotels, Josh Ogle, Erica L. Wagner Ph.D., and Mark P. Talbert

PDF

Building Managers' Skills to Create Listening Environments, Judi Brownell Ph.D.

PDF

Hotel Revenue Management: Today and Tomorrow, Sheryl E. Kimes Ph.D.

PDF

Sustainable Development in the Hotel Industry, Hervé Houdré

PDF

New Beats Old Nearly Every Day: The Countervailing Effects of Renovations and Obsolescence on Hotel Prices, John B. Corgel Ph.D.

PDF

Frequency Strategies and Double Jeopardy in Marketing: The Pitfall of Relying on Loyalty Programs , Michael Lynn Ph.D.

PDF

酒店评估软件手册和三个程序(点击这里) [Hospitality Valuation Software Mandarin], Jan A. deRoos and Stephen Rushmore

PDF

An Analysis of Bordeaux Wine Ratings, 1970-2005: Implications for the Existing Classification of the Médoc and Graves, Gary M. Thompson Ph.D., Stephen A. Mutkoski Ph.D., Youngran Bae, Liliana Ielacqua, and Se B. Oh

PDF

Private Equity Investment in Public Hotel Companies: Recent Past, Long-Term Future, John B. Corgel Ph.D.

PDF

Accurately Estimating Time-Based Restaurant Revenues Using Revenue per Available Seat-Hour, Gary M. Thompson Ph.D. and Heeju Sohn

PDF

Exploring Consumer Reactions to Tipping Guidelines: Implications for Service Quality, Kate Karniouchina, Rohit Verma Ph.D., Kate Karniouchina, and Himanshu Mishra Ph.D.

PDF

Complaint Communication: How Complaint Severity and Service Recovery Influence Guests’ Preferences and Attitudes, Alex M. Susskind Ph.D.

PDF

Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?, Michael C. Sturman Ph.D. and Sean Way Ph.D.

PDF

Optimizing a Personal Wine Cellar, Gary M. Thompson Ph.D. and Stephen A. Mutkoski Ph.D.

PDF

Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue, Chris Anderson Ph.D.

PDF

Pricing for Revenue Enhancement in Asian and Pacific Region Hotels: A Study of Relative Pricing Strategies, Linda Canina Ph.D. and Cathy A. Enz Ph.D.

PDF

Restoring Workplace Communication Networks after Downsizing: The Effects of Time on Information Flow and Turnover Intentions, Alex M. Susskind Ph.D.

PDF

A Consumer's View of Restaurant Reservations Policies, Sheryl E. Kimes Ph.D.

2007 Publications

PDF

Travel Packaging: An Internet Frontier, Bill Carroll Ph.D., Robert J. Kwortnik Ph.D, and Norman L. Rose

PDF

Customer Satisfaction with Seating Policies in Casual-Dining Restaurants, Sheryl E. Kimes Ph.D. and Jochen Wirtz

PDF

The Truth About Integrity Tests: The Validity and Utility of Integrity Testing for the Hospitality Industry, Michael C. Sturman Ph.D. and David Sherwyn J.D.

PDF

Why Trust Matters in Top Management Teams: Keeping Conflict Constructive, Tony Simons Ph.D. and Randall Peterson Ph.D.

PDF

Segmenting Hotel Customers Based on the Technology Readiness Index, Rohit Verma Ph.D., Liana Victorino Ph.D., Kate Karniouchina, and Julie Feickert

PDF

Examining the Effects of Full-Spectrum Lighting in a Restaurant, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.

PDF

Short-Term Liquidity Measures for Restaurant Firms: Static Measures Don't Tell the Full Story, Linda Canina Ph.D. and Steven A. Carvell Ph.D.

PDF

Developing Hospitality Managers' Intercultural Communication Abilities: The Cocktail Party Simulation, Daphne Jameson Ph.D.

PDF

CHR Reports Compendium 2007, Center for Hospitality Research

PDF

Data-Driven Ethics: Exploring Customer Privacy in the Information Era, Erica L. Wagner Ph.D. and Olga Kupriyanova

PDF

The Effects of Organizational Standards and Support Functions on Guest Service and Guest Satisfaction in Restaurants, Alex M. Susskind Ph.D., Michele K.A. Kacmar Ph.D., and Carl P. Borchgrevink Ph.D.

PDF

Restaurant Capacity Effectiveness: Leaving Money on the Tables, Gary M. Thompson Ph.D.

PDF

Card-checks and Neutrality Agreements: How Hotel Unions Staged a Comeback in 2006, David Sherwyn J.D. and Zev J. Eigen J.D.

PDF

Enhancing Formal Interpersonal Skills Training through Post-Training Supplements , Michael J. Tews Ph.D. and J. Bruce Tracey Ph.D.

PDF

Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?, Michael Lynn Ph.D.

PDF

The Effects on Perceived Restaurant Expensiveness of Tipping and Its Alternatives, Shuo Wang Ph.D. and Michael Lynn Ph.D.

PDF

Unlocking the Secrets of Customers' Choices, Rohit Verma Ph.D.

PDF

The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn J.D., Steven A. Carvell Ph.D., and Joseph Baumgarten J.D.

PDF

Workforce Staffing Optimizer, Gary Thompson

2006 Publications

PDF

The Costs of Employee Turnover: When the Devil Is in the Details , J. B. Tracey Ph.D. and Timothy R. Hinkin Ph.D.

PDF

An Examination of Guest Complaints and Complaint Communication Channels: The Medium Does Matter!, Alex M. Susskind Ph.D.

PDF

Using Your Pay System to Improve Employees' Performance: How You Pay Makes a Difference, Michael C. Sturman Ph.D.

PDF

Competitive Destination Planning: The Case of Costa Rica, Zhaoping Liu, Sara Lo, Paula Vasconcellos, Judy Siguaw D.B.A., and Cathy A. Enz Ph.D.

PDF

A New Method for Measuring Housekeeping Performance Consistency, Michael C. Sturman Ph.D.

PDF

The Power of Personal Service: Why It Matters What Makes It Possible How It Creates Competitive Advantage, Barbara M. Talbott

PDF

A Comprehensive Guide to Merchandising Bed and Breakfast Inns, Bill Carroll Ph.D., Betsy Gomez, Anna Huen, Pamela Lanier, and Iris Lui

PDF

Intellectual Capital: A Key Driver of Hotel Performance, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Kate Walsh Ph.D.

PDF

Mandatory Arbitration: Why Alternative Dispute Resolution May Be the Most Equitable Way to Resolve Discrimination Claims, David Sherwyn J.D.

PDF

Revenue Management in U.S. Hotels: 2001 - 2005, Linda Canina Ph.D. and Cathy A. Enz Ph.D.

PDF

The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems , Gabriele Piccoli Ph.D. and Paolo Torchio

PDF

Development and Use of a Web-based Tool to Measure the Costs of Employee Turnover: Preliminary Findings, Timothy R. Hinkin Ph.D. and J. B. Tracey Ph.D.

PDF

Tipping and Its Alternatives: A Comparison of Tipping, Service Charges, and Service-Inclusive Pricing, Michael Lynn Ph.D.

PDF

An Examination of Internet Intermediaries and Hotel Loyalty Programs: How Will Guests Get their Points?, Bill Carroll Ph.D. and Judy Siguaw D.B.A.

PDF

The Tipping Quiz Tool, Michael Lynn Ph.D.

PDF

A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback, Madeleine E. Pullman and Stephani Robson

PDF

CHR Reports Compendium 2006, Center for Hospitality Research

PDF

Why Discounting Doesn't Work: A Hotel Pricing Update, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Mark Lomanno

PDF

Race Differences in Tipping: Questions and Answers for the Restaurant Industry, Michael Lynn Ph.D.

2005 Publications

PDF

Eight Rules for Competing in Hotel Real Estate Markets, John B. Corgel Ph.D.

PDF

Biting Off More Than They Can Chew: Unfulfilled Development Commitments in International Master Franchising Ventures, Arturs Kalnins Ph.D.

PDF

The Agglomeration Conundrum: How Co-location Helps Some Hotels and Hurts Others, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Jeffrey Harrison Ph.D.

PDF

Closing the GAPPP: Increasing Your Internal Influence with Confident Communication, Judi Brownell Ph.D. and Daphne Jameson Ph.D.

PDF

Low-price Guarantees: How Hotel Companies Can Get It Right, Steven A. Carvell Ph.D. and Daniel C. Quan Ph.D.

PDF

Dining Duration and Customer Satisfaction, Breffni Noone Ph.D. and Sheryl E. Kimes Ph.D.

PDF

Quantifying Impact: The Effect of New Hotels and Brand Conversions on Revenues of Existing Hotels, Arturs Kalnins Ph.D.

PDF

Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions, Kristin V. Rohlfs and Sheryl E. Kimes Ph.D.

PDF

An Examination of Revenue Management in Relation to Hotels' Pricing Strategies, Cathy A. Enz Ph.D. and Linda Canina Ph.D.

PDF

Information System Design: A Systematic Way to Analyze IT in Your Business, Erica L. Wagner Ph.D., Gabriele Piccoli Ph.D., and Sharon Louthen

PDF

CHR Reports Compendium 2005, Center for Hospitality Research

PDF

Perceived Fairness of Restaurant Waitlist-management Policies, Kelly A. McGuire and Sheryl E. Kimes Ph.D.