The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.
This collection includes all publications from the Center for Hospitality Research.
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How Hotel Guests Perceive the Fairness of Differential Room Pricing , Wayne J. Taylor and Sheryl E. Kimes Ph.D.
Hospitality Managers and Communication Technologies: Challenges and Solutions, Judi Brownell Ph.D. and Amy Newman
Restaurants at the Crossroads: A State By State Summary of Key Wage and- Hour Provisions Affecting the Restaurant Industry, Carolyn D. Richmond J.D., David Sherwyn J.D., Martha Lomanno, Vimisha Dubal, and Jason E. Shapiro
The Eight-Step Approach to Controlling Food Costs, J. Bruce Tracey
Cases in Innovative Practices in Hospitality and Related Services: Set 1, Judy Siguaw D.B.A., Cathy A. Enz Ph.D., Sheryl E. Kimes Ph.D., Rohit Verma Ph.D., and Kate Walsh Ph.D.
The Billboard Effect: Online Travel Agent Impact on Non-OTA Reservation Volume, Chris Anderson Ph.D.
Operational Hedging and Exchange Rate Risk: A Cross-sectional Examination of Canada’s Hotel Industry, Charles Chang Ph.D. and Liya Ma
Product Tiers and ADR Clusters: Integrating Two Methods for Determining Hotel Competitive Sets , Jin-Young Kim and Linda Canina Ph.D.
Restaurants at the Crossroads: A State By State Summary of Key Wage-and-Hour Provision Affecting the Restaurant Industry, Carolyn D. Richmond, David Sherwyn J.D., Martha Lomanno, Darren P.B. Rumack, and Jason Shapiro
Revenue Management Forecasting Aggregation Analysis Tool, Gary Thompson
Safety and Security in U.S. Hotels, Cathy A. Enz Ph.D.
Hotel Revenue Management in an Economic Downturn: Results from an International Study, Sheryl E. Kimes Ph.D.
Retaliation: Why an Increase in Claims Does Not Mean the Sky Is Falling, David Sherwyn J.D. and Gregg Gilman
Wine List Characteristics Associated with Greater Wine Sales, Sybil S. Yang and Michael Lynn Ph.D.
Competitive Hotel Pricing in Uncertain Times, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Mark Lomanno
Managing a Wine Cellar Using a Spreadsheet 2.0, Gary M. Thompson Ph.D.
$ or Dollars: Effects of Menu-price Formats on Restaurant Checks, Sybil S. Yang, Sheryl E. Kimes Ph.D., and Mauro M. Sessarego
Customer Preferences for Restaurant Technology Innovations , Michael Dixon, Sheryl E. Kimes Ph.D., and Rohit Verma Ph.D.
How Restaurant Customers View Online Reservations, Sheryl E. Kimes Ph.D.
Key Issues of Concern in the Lodging Industry: What Worries Managers, Cathy A. Enz Ph.D.
Measuring the Dining Experience: The Case of Vita Nova, Kesh Prasad and Frederico J. Frederico
Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.
CHR Reports Compendium 2009, Center for Hospitality Research
The Job Compatibility Index: A New Approach to Defining the Hospitality Labor Market, Bill Carroll Ph.D. and Michael C. Sturman Ph.D.
Service Scripting: A Customer’s Perspective of Quality and Performance, Liana Victorino Ph.D., Rohit Verma Ph.D., and Don Wardell Ph.D.
Key Elements in Service Innovation:Insights for the Hospitality Industry, Rohit Verma Ph.D., Chris Anderson Ph.D., Michael Dixon, Cathy A. Enz Ph.D., Gary Thompson Ph.D., and Liana Victorino
Nontraded REITS: Considerations for Hotel Investors, John B. Corgel Ph.D. and Scott Gibson Ph.D.
Forty Hours Doesn't Work for Everyone: Examining Employee Preferences for Work Hours, Lindsey A. Zahn and Michael C. Sturman Ph.D.
The Importance of Behavioral Integrity in a Multicultural Workplace, Tony Simons Ph.D., Ray Friedman Ph.D., Leigh A. Liu Ph.D., and Judi M. Parks Ph.D.
Forecasting Covers in Hotel Food and Beverage Outlets, Gary M. Thompson Ph.D. and Erica D. Killam
Hotel Network Security: A Study of Computer Networks in U.S. Hotels, Josh Ogle, Erica L. Wagner Ph.D., and Mark P. Talbert
Building Managers' Skills to Create Listening Environments, Judi Brownell Ph.D.
Hotel Revenue Management: Today and Tomorrow, Sheryl E. Kimes Ph.D.
Sustainable Development in the Hotel Industry, Hervé Houdré
酒店评估软件手册和三个程序（点击这里） [Hospitality Valuation Software Mandarin], Jan A. deRoos and Stephen Rushmore
An Analysis of Bordeaux Wine Ratings, 1970-2005: Implications for the Existing Classification of the Médoc and Graves, Gary M. Thompson Ph.D., Stephen A. Mutkoski Ph.D., Youngran Bae, Liliana Ielacqua, and Se B. Oh
Private Equity Investment in Public Hotel Companies: Recent Past, Long-Term Future, John B. Corgel Ph.D.
Accurately Estimating Time-Based Restaurant Revenues Using Revenue per Available Seat-Hour, Gary M. Thompson Ph.D. and Heeju Sohn
Exploring Consumer Reactions to Tipping Guidelines: Implications for Service Quality, Kate Karniouchina, Rohit Verma Ph.D., Kate Karniouchina, and Himanshu Mishra Ph.D.
Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?, Michael C. Sturman Ph.D. and Sean Way Ph.D.
Optimizing a Personal Wine Cellar, Gary M. Thompson Ph.D. and Stephen A. Mutkoski Ph.D.
Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue, Chris Anderson Ph.D.
Pricing for Revenue Enhancement in Asian and Pacific Region Hotels: A Study of Relative Pricing Strategies, Linda Canina Ph.D. and Cathy A. Enz Ph.D.
A Consumer's View of Restaurant Reservations Policies, Sheryl E. Kimes Ph.D.
Travel Packaging: An Internet Frontier, Bill Carroll Ph.D., Robert J. Kwortnik Ph.D, and Norman L. Rose
Customer Satisfaction with Seating Policies in Casual-Dining Restaurants, Sheryl E. Kimes Ph.D. and Jochen Wirtz
The Truth About Integrity Tests: The Validity and Utility of Integrity Testing for the Hospitality Industry, Michael C. Sturman Ph.D. and David Sherwyn J.D.
Why Trust Matters in Top Management Teams: Keeping Conflict Constructive, Tony Simons Ph.D. and Randall Peterson Ph.D.
Segmenting Hotel Customers Based on the Technology Readiness Index, Rohit Verma Ph.D., Liana Victorino Ph.D., Kate Karniouchina, and Julie Feickert
Examining the Effects of Full-Spectrum Lighting in a Restaurant, Stephani K.A. Robson and Sheryl E. Kimes Ph.D.
Short-Term Liquidity Measures for Restaurant Firms: Static Measures Don't Tell the Full Story, Linda Canina Ph.D. and Steven A. Carvell Ph.D.
CHR Reports Compendium 2007, Center for Hospitality Research
Data-Driven Ethics: Exploring Customer Privacy in the Information Era, Erica L. Wagner Ph.D. and Olga Kupriyanova
The Effects of Organizational Standards and Support Functions on Guest Service and Guest Satisfaction in Restaurants, Alex M. Susskind Ph.D., Michele K.A. Kacmar Ph.D., and Carl P. Borchgrevink Ph.D.
Restaurant Capacity Effectiveness: Leaving Money on the Tables, Gary M. Thompson Ph.D.
Card-checks and Neutrality Agreements: How Hotel Unions Staged a Comeback in 2006, David Sherwyn J.D. and Zev J. Eigen J.D.
Enhancing Formal Interpersonal Skills Training through Post-Training Supplements , Michael J. Tews Ph.D. and J. Bruce Tracey Ph.D.
Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?, Michael Lynn Ph.D.
The Effects on Perceived Restaurant Expensiveness of Tipping and Its Alternatives, Shuo Wang Ph.D. and Michael Lynn Ph.D.
Unlocking the Secrets of Customers' Choices, Rohit Verma Ph.D.
The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn J.D., Steven A. Carvell Ph.D., and Joseph Baumgarten J.D.
Workforce Staffing Optimizer, Gary Thompson
The Costs of Employee Turnover: When the Devil Is in the Details , J. B. Tracey Ph.D. and Timothy R. Hinkin Ph.D.
An Examination of Guest Complaints and Complaint Communication Channels: The Medium Does Matter!, Alex M. Susskind Ph.D.
Using Your Pay System to Improve Employees' Performance: How You Pay Makes a Difference, Michael C. Sturman Ph.D.
Competitive Destination Planning: The Case of Costa Rica, Zhaoping Liu, Sara Lo, Paula Vasconcellos, Judy Siguaw D.B.A., and Cathy A. Enz Ph.D.
A New Method for Measuring Housekeeping Performance Consistency, Michael C. Sturman Ph.D.
A Comprehensive Guide to Merchandising Bed and Breakfast Inns, Bill Carroll Ph.D., Betsy Gomez, Anna Huen, Pamela Lanier, and Iris Lui
Intellectual Capital: A Key Driver of Hotel Performance, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Kate Walsh Ph.D.
Revenue Management in U.S. Hotels: 2001 - 2005, Linda Canina Ph.D. and Cathy A. Enz Ph.D.
The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems , Gabriele Piccoli Ph.D. and Paolo Torchio
Development and Use of a Web-based Tool to Measure the Costs of Employee Turnover: Preliminary Findings, Timothy R. Hinkin Ph.D. and J. B. Tracey Ph.D.
An Examination of Internet Intermediaries and Hotel Loyalty Programs: How Will Guests Get their Points?, Bill Carroll Ph.D. and Judy Siguaw D.B.A.
The Tipping Quiz Tool, Michael Lynn Ph.D.
A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback, Madeleine E. Pullman and Stephani Robson
CHR Reports Compendium 2006, Center for Hospitality Research
Why Discounting Doesn't Work: A Hotel Pricing Update, Linda Canina Ph.D., Cathy A. Enz Ph.D., and Mark Lomanno
Race Differences in Tipping: Questions and Answers for the Restaurant Industry, Michael Lynn Ph.D.
Eight Rules for Competing in Hotel Real Estate Markets, John B. Corgel Ph.D.
The Agglomeration Conundrum: How Co-location Helps Some Hotels and Hurts Others, Cathy A. Enz Ph.D., Linda Canina Ph.D., and Jeffrey Harrison Ph.D.
Closing the GAPPP: Increasing Your Internal Influence with Confident Communication, Judi Brownell Ph.D. and Daphne Jameson Ph.D.
Low-price Guarantees: How Hotel Companies Can Get It Right, Steven A. Carvell Ph.D. and Daniel C. Quan Ph.D.
Dining Duration and Customer Satisfaction, Breffni Noone Ph.D. and Sheryl E. Kimes Ph.D.
Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions, Kristin V. Rohlfs and Sheryl E. Kimes Ph.D.
An Examination of Revenue Management in Relation to Hotels' Pricing Strategies, Cathy A. Enz Ph.D. and Linda Canina Ph.D.
Information System Design: A Systematic Way to Analyze IT in Your Business, Erica L. Wagner Ph.D., Gabriele Piccoli Ph.D., and Sharon Louthen
CHR Reports Compendium 2005, Center for Hospitality Research
Perceived Fairness of Restaurant Waitlist-management Policies, Kelly A. McGuire and Sheryl E. Kimes Ph.D.