Document Type

Article

Publication Date

8-2-2009

Abstract

An investigation of the physical attributes or features that signal safety and security in a sample of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price segments and geographical locations. Differences in these physical attributes were also found among hotels of various sizes, ages, and locations (e.g., urban, airport, small town). An analysis of hotel index scores across several different categories revealed an average safety-index score of 70 and a security index score of 64 out of a possible score of 100. Overall, luxury and upscale hotels, airport and urban hotels, large properties, and new hotels are most likely to maintain a high level of safety and security amenities. In contrast, old, small, and budget motels are the properties most challenged in providing those safety and security features.

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© Cornell University. This report may not be reproduced or distributed without the express permission of the publisher

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