The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.

This collection includes all publications from the Center for Hospitality Research.

To see just Center for Hospitality Research Reports, click here.

To see just Center for Hospitality Research Tools, click here.

To see just Center for Hospitality Research Roundtable Highlights, click here.

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2017 Publications

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The Billboard Effect: Still Alive and Well, Chris K. Anderson and Saram Han

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Ethics from the Bottom Up, Judi Brownell

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Entrepreneurship Is Global: Highlights from the 2016 Global Entrepreneurship Roundtable, Mona Anita Kristiansen Olsen

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Total Hotel Revenue Management: A Strategic Profit Perspective, Breffni M. Noone, Cathy A. Enz, and Jessie Glassmire

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CHR Reports Compendium 2017, Center for Hospitality Research

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Do Property Characteristics or Cash Flow Drive Hotel Real Estate Value? The Answer Is Yes, Crocker H. Liu and John B. Corgel

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Strategic Management Practices Help Hospitals Get the Most from Volunteers, Sean Rogers Ph.D.

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What Matters Most to Your Guests: An Exploratory Study of Online Reviews, Jie J. Zhang and Rohit Verma

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Hotel Brand Standards: How to Pick the Right Amenities for Your Property, Chekitan Dev, Rebecca Hamilton, and Roland Rust

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When Rules Are Made to Be Broken: The Case of Sexual Harassment Law, David S. Sherwyn, Nicholas F. Menillo, and Zev J. Eigen

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The Future of Hotel Revenue Management, Sheryl E. Kimes

2016 Publications

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The Role of REIT Preferred and Common Stock in Diversified Portfolios, Walter I. Boudry, Jan A. deRoos, and Andrey D. Ukhov

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Do You Look Like Me? How Bias Affects Affirmative Action in Hiring, Ozias Moore, Alex M. Susskind, and Beth Livingston

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The Effect of a Rise in Interest Rates on Hotel Capitalization Rates, John B. Corgel

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High-Tech, High-Touch: Highlights from the 2016 Entrepreneurship Roundtable, Mona Anita Kristiansen Olsen and Jennifer Blumenfeld

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Differential Evolution: A Tool for Global Optimization, Andrey D. Ukhov

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Short-term Trading in Long-term Funds: Implications for Financial Managers, Pamela Moulton

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The Influence of Table Top Technology in Full-service Restaurants, Alex M. Susskind and Benjamin Curry

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FRESH: A Food-service Sustainability Rating for Hospitality Sector Events, Sanaa I. Pirani, Hassan Arafat, and Gary Thompson

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Early Bird & Night Owl Evaluation Tool (EBNOET) v2015, Gary Thompson

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Experimental Evidence that Retaliation Claims Are Unlike Other Employment Discrimination Claims, David S. Sherwyn and Zev J. Eigen

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Dealing with Shifting Labor Employment Sands, David S. Sherwyn

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Hotel Valuation Software, Version 4.0, Jan A. deRoos and Stephen Rushmore

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Highlights from the 2016 Sustainable and Social Entrepreneurship Enterprises Roundtable, Jeanne Varney

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Hotel Sustainability Benchmarking Index 2016: Energy, Water, and Carbon, Eric Ricaurte

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Hotel Profit Implications from Rising Wages and Inflation in the U.S., John B. Corgel

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The Business Case for (and Against) Restaurant Tipping, Michael Lynn

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The Changing Relationship between Supervisors and Subordinates: How Managing This Relationship Evolves over Time, Michael C. Sturman and Sanghee Park

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Environmental Implications of Hotel Growth in China: Integrating Sustainability with Hotel Development, Gert Noordzy, Eric Ricaurte, Georgette James, and Meng Wu

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The International Hotel Management Agreement: Origins, Evolution, and Status, Michael Evanoff

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Wine Cellar Management Tool, Version 3.1.0., Gary Thompson

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Hotel Performance Impact of Socially Engaging with Consumers, Chris K. Anderson and Saram Han

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Fitting Restaurant Service Style to Brand Image for Greater Customer Satisfaction, Michael D. Giebelhausen, Evelyn Chan, and Nancy J. Sirianni

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Revenue Management in Restaurants: Unbundling Pricing for Reservations from the Core Service, Sheryl E. Kimes and Jochen Wirtz

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Food Preparation Scheduling Tool, Gary Thompson

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CHR Reports Compendium 2016, Center for Hospitality Research

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Executive Insights on Leader Integrity: The Credibility Challenge, Tony L. Simons, Kurt Schnaubelt, John Longstreet, Michele Sarkisian, Heather Allen, and Charles Feltman

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Authenticity in Scaling the Vision: Defining Boundaries in the Food and Beverage Entrepreneurship Development Cycle, Mona Anita Kristiansen Olsen and Cheryl Stanley

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Communication Planning: A Template for Organizational Change, Amy Newman

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What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews, Hyun Jeong “Spring” Han, Shawn Mankad, Nagesh Gavirneni, and Rohit Verma

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The Role of Service Improvisation in Improving Hotel Customer Satisfaction, Enrico Secchi, Aleda Roth Ph.D., and Rohit Verma Ph.D.

2015 Publications

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Have Minimum Wage Increases Hurt the Restaurant Industry? The Evidence Says No!, Michael Lynn and Christopher Boone

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Restaurant Reservations Optimization Tool, Gary Thompson

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Hotel Brand Conversions: What Works and What Doesn’t, Chekitan Dev Ph.D.

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The United States Supreme Court Rules in Favor of Employees in the Young and Abercrombie Cases: What Do They Really Hold?, David S. Sherwyn and David B. Ritter

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The New Science of Service Innovation: Part 4 Select Research on People, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor

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The New Science of Service Innovation: Part 3 Select Research on Technology, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor

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The New Science of Service Innovation: Part 2 Select Research on Organizations, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor

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The New Science of Service Innovation: Part 1 Select Research on Data, Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor

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Adopting the Code: Human Trafficking and the Hospitality Industry, Michele Sarkisian

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How the Deepwater Horizon Oil Spill Damaged the Environment, the Travel Industry, and Corporate Reputations, Alex M. Susskind, Mark Bonn Ph.D., and Benjamin Lawrence

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Creative Capital: Financing Hotels via EB-5, Arian Mahmoodi and Jan A. deRoos

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Cuba’s Future Hospitality and Tourism Business: Opportunities and Obstacles, John H. Thomas, Miranda Kitterlin-Lynch, and Daymaris Lorenzo Del Valle

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Hotel Sustainability Benchmarking Tool 2015: Energy, Water, and Carbon, Howard Chong and Eric E. Ricaurte

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Utility and Disruption: Technology for the Entrepreneurs in Hospitality: Highlights from the 2015 Technology Entrepreneurship Roundtable, Mona Anita Kristiansen Olsen and Kelly McDarby

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A Competency Model for Club Leaders, Kate Walsh and Jason P. Koenigsfeld

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From Concept to Impact: Beginning with the End in Mind Highlights of the 2015 Cornell Hospitality Entrepreneurship Roundtable, Mona Anita Olsen, Kelly McDarby, and Joanne Jihwan Park

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The Mobile Revolution Is Here: Are You Ready?, Heather Linton and Robert J. Kwortnik Ph.D.

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What’s Next in Loyalty Programs: Highlights of the 2014 Cornell Loyalty Program Management Roundtable, Michael McCall Ph.D.

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Looking Under the Hood: The Catalysts of Hotel Credit Spreads, Jan A. deRoos Ph.D., Crocker Liu Ph.D., and Andrey Ukhov Ph.D.

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Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction, Alexandra Bruns-Smith, Vanessa Choy, Howard Chong Ph.D., and Rohit Verma Ph.D.

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The Intersection of Hospitality and Healthcare: Exploring Common Areas of Service Quality, Human Resources, and Marketing, Brooke Hollis MBA/HHSA and Rohit Verma Ph.D.

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CHR Reports Compendium 2015, Center for Hospitality Research

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Competitive Hotel Pricing in Europe: An Exploration of Strategic Positioning, Cathy A. Enz, Linda Canina Ph.D., and Jean-Pierre van der Rest Ph.D.

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A Location-Planning Decision-Support Tool for Tradeshows and Conventions, HyunJeong Spring Han Ph.D. and Rohit Verma

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How to Feel Confident for a Presentation…and Overcome Speech Anxiety, Amy Newman

2014 Publications

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What Message Does Your Conduct Send? Building Integrity to Boost Your Leadership Effectiveness, Tony Simons

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It’s More than Just a Game: The Effect of Core and Supplementary Services on Customer Loyalty, Matthew Walsman Ph.D., Michael Dixon Ph.D., Rob Rush, and Rohit Verma Ph.D.

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Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings, Benjamin Lawrence Ph.D. and Peng Liu Ph.D.

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Managing Context to Improve Cruise Line Service Relationships, Judi Brownell

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Relative Risk Premium: A New “Canary” for Hotel Mortgage-Market Distress , Jan A. deRoos Ph.D., Crocker Liu Ph.D., and Andrey D. Ukhov

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Cyborg Service: The Unexpected Effect of Technology in the Employee–Guest Exchange, Michael D. Giebelhausen

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Ready and Willing: Restaurant Customers’ View of Payment Technology, Sheryl E. Kimes Ph.D. and Joel Collier Ph.D.

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Using Eye Tracking to Obtain a Deeper Understanding of What Drives Online Hotel Choice, Breffni Noone Ph.D. and Stephani K.A. Robson

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Show Me What You See, Tell Me What You Think: Using Eye Tracking for Hospitality Research, Stephani K. A. Robson and Breffni Noone Ph.D.

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Calculating Damage Awards in Hotel Management Agreement Terminations, Jan A. deRoos Ph.D. and Scott Berman

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The Impact of LEED Certification on Hotel Performance, Matthew Walsman Ph.D., Rohit Verma Ph.D., and Suresh Muthulingam Ph.D.

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Strategies for Successfully Managing Brand–Hotel Relationships, Chekitan S. Dev Ph.D.

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The Future of Tradeshows: Evolving Trends, Preferences, and Priorities, HyunJeong S. Han Ph.D. and Rohit Verma Ph.D.

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Customer-Facing Payment Technology in the U.S. Restaurant Industry, Sheryl E. Kimes Ph.D. and Joel Collier Ph.D.

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Hotel Sustainability Benchmarking, Howard Chong Ph.D. and Eric Ricaurte

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Root Causes of Hotel Opening Delays in Greater China, Gert Noordzy MBA, CAPM and Richard Whitfield Ph.D.

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Arbitration: A Positive Employment Tool and Potential Antidote to Class Actions, Gregg Gilman J.D. and David Sherwyn J.D.

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Environmental Management Certification (ISO 14001): Effects on Hotel Guest Reviews, María-del-Val Segarra-Oña Ph.D., Angel Peiro-Signes Ph.D., Rohit Verma Ph.D., Jose Mondejar-Jimenez, and Manuel Vargas-Vargas

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Exploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels, Jie J. Zhang, Nitin Joglekar Ph.D., Rohit Verma Ph.D., and Janelle Heineke

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Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning, Kimberly Williams Ph.D.

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Developing High-Level Leaders in Hospitality: Advice for Retaining Female Talent, Kate Walsh Ph.D., Susan Fleming Ph.D., and Cathy A. Enz Ph.D.

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Female Executives in Hospitality: Reflections on Career Journeys and Reaching the Top, Kate Walsh Ph.D., Susan Fleming Ph.D., and Cathy A. Enz Ph.D.

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Using Economic Value Added (EVA) as a Barometer of Hotel Investment Performance, Matthew Clayton Ph.D. and Crocker Liu Ph.D.

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An Estimate of the Value of a Hotel Management Agreement in Involuntary Termination Settings, Jan A. deRoos

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Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry, Clay Voorhees Ph.D., Michael McCall Ph.D., and Bill Carroll Ph.D.

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CHR Reports Compendium 2014, Center for Hospitality Research

2013 Publications

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Can You Hear Me Now? Earnings Surprises and Investor Distraction in the Hospitality Industry, Pamela Moulton Ph.D.

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Hotel Sustainability: Financial Analysis Shines a Cautious Green Light, Howard Chong Ph.D. and Rohit Verma Ph.D.

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Hotel Daily Deals: Insights from Asian Consumers, Sheryl E. Kimes Ph.D. and Chekitan S. Dev Ph.D.

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Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction, Gina Pingitore, Weihua Huang, and Stuart Greif

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Does Your Website Meet Potential Customers’ Needs? How to Conduct Usability Tests to Discover the Answer, Daphne Jameson Ph.D.

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Tips Predict Restaurant Sales, Michael Lynn Ph.D. and Andrey D. Ukhov

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Challenges in Contemporary Hospitality Branding, Chekitan S. Dev Ph.D.

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Emerging Trends in Restaurant Ownership and Management, Benjamin Lawrence Ph.D.