Follow

Submissions from 2003

PDF

Award for the Best Cornell Quarterly Article in 2002, Michael C. Sturman

PDF

Building a Bridge From the Other Bank: This Issue’s Focus on Research Methods and Tools for Hospitality Management, Michael C. Sturman

PDF

Endings, Beginnings, and Continuations, Michael C. Sturman

PDF

Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Performance, and Age/Performance Relationships, Michael C. Sturman

PDF

Utility Analysis: A Tool for Quantifying the Value of Hospitality Human Resource Interventions, Michael C. Sturman

PDF

Writing for Cornell Quarterly: What I Look for in a Submission, Michael C. Sturman

PDF

Is it Worth it to Win the Talent War? Evaluating the Utility of Performance-Based Pay, Michael C. Sturman, Charlie O. Trevor, John W. Boudreau, and Barry Gerhart

PDF

To Look or Book: An Examination of Consumers’ Apprehensiveness toward Internet Use, Alex M. Susskind, Mark A. Bonn, and Chekitan Dev

PDF

Labor Scheduling: A Commentary, Gary Thompson

PDF

Optimizing Restaurant-Table Configurations: Specifying Combinable Tables, Gary Thompson

PDF

Computer Simulation in Hospitality Teaching, Practice, and Research, Gary M. Thompson and Rohit Verma

PDF

Warrant Pricing Using Observable Variables, Andrey D. Ukhov

PDF

The Art and Science of Customer-Choice Modeling: Reflections, Advances, and Managerial Implications, Rohit Verma and Gordon Plaschka

PDF

Qualitative Research: Advancing the Science and Practice of Hospitality, Kate Walsh

PDF

A Comparison of Forecasting Methods for Hotel Revenue Management, Larry R. Weatherford and Sheryl E. Kimes

PDF

Revenue Management: Resolving Potential Customer Conflicts, Jochen Wirtz, Sheryl E. Kimes, Jeanette Ho Pheng Theng, and Paul Patterson

Submissions from 2002

PDF

In Search of Strategic Operations Research/Management Science, Peter C. Bell and Chris K. Anderson

PDF

Performance Monitor, Montgomery Blair and Chris K. Anderson

PDF

Make My Memory: How Advertising Can Change Our Memories of the Past, Kathryn A. Braun, Rhiannon Ellis, and Elizabeth F. Loftus

PDF

Strengthening the F&B Purchaser–Supplier Partnership: Actions that Make a Difference:, Judi Brownell and Dennis Reynolds

PDF

The Benefits of Staffing and Paying More: The Effects of Staffing Levels and Wage Practices for Registered Nurses on Hospitals’ Average Length of Stay, Mark P. Brown, Michael C. Sturman, and Marcia J. Simmering

PDF

Electronic Distribution Channels’ Effect on Hotel Revenue Management, Sunmee Choi and Sheryl E. Kimes

PDF

Exploring the Linkages Between Quality System, Service Quality, and Excellence: Service Providers, Lori S. Cook and Rohit Verma

PDF

A Hotel Investment is only as Good as its Local Market!, John B. Corgel

PDF

Hotel Investment: In Recovery or Incapacitated?, John B. Corgel

PDF

When Hotel Revenues Dive, What Happens to NOIs & Property Prices?, John B. Corgel

PDF

Alternative means of Operating Hotels: A Critical Look at Single Tenant Leases versus Management Contracts, Jan A. deRoos

PDF

A Market-Based Approach for Partner Selection in Marketing Alliances, Chekitan Dev, Saul Klein, and Reed A. Fisher

PDF

Brands Across Borders: Determining Factors in Choosing Franchising or Management Contracts for Entering International Markets, Chekitan S. Dev, M. Krishna Erramilli, and Sanjeev Agarwal

PDF

The Best of Times, the Worst of Times: Differences in Hotel Performance Following 9/11, Cathy A. Enz and Linda Canina

PDF

GMs’ Responses to the Events of September 11, 2001, Cathy A. Enz and Masako S. Taylor

PDF

The Safety and Security of U.S. Hotels: A Post-September-11 Report, Cathy A. Enz and Masako S. Taylor

PDF

Measuring and Managing the Satisfaction-Loyalty-Performance Links at Volvo, Anders Gustafsson and Michael D. Johnson

PDF

Capturing Customer Heterogeneity using a Finite Mixture PLS Approach, Carsten Hahn, Michael D. Johnson, Andreas Herrmann, and Frank Huber

PDF

Research Opportunities in Service Process Design, Arthur V. Hill, David A. Collier, Craig M. Froehle, John C. Goodale, Richard D. Metters, and Rohit Verma

PDF

SchedulExpert: Scheduling Courses in the Cornell University School of Hotel Administration, Timothy R. Hinkin and Gary Thompson

PDF

Brand Extension and Customer Loyalty Evidence from the Lodging Industry, Weizhong Jiang, Chekitan S. Dev, and Vithala R. Rao

PDF

Comparing Customer Satisfaction across Industries and Countries, Michael D. Johnson, Andreas Herrmann, and Anders Gustafsson

PDF

Regime Shifts in Asian Equity and Real Estate Markets, Jarl G. Kallberg, Crocker H. Liu, and Paolo Pasquariello

PDF

A Retrospective Commentary on “Discounting in the Hotel Industry: A New Approach”, Sheryl E. Kimes

PDF

Golf Course Revenue Management: A Study Of Tee Time Intervals, Sheryl E. Kimes and Lee W. Schruben

PDF

Perceived Fairness of Demand-based Pricing for Restaurants, Sheryl E. Kimes and Jochen Wirtz

PDF

How Long Should Dinner Take? Measuring Expected Meal Duration for Restaurant Revenue Management, Sheryl E. Kimes, Jochen Wirtz, and Breffni M. Noone

PDF

Turnover’s Relationships with Sales, Tips and Service across Restaurants in a Chain, Michael Lynn

PDF

The Use of the Concept “Entitlement” in Management Literature: A Historical Review, Synthesis, and Discussion of Compensation Policy Implications, Stefanie E. Naumann, Barbara D. Minsky, and Michael C. Sturman

PDF

Capacity- and Demand-Management Decisions at a Ski Resort, Madeleine E. Pullman and Gary Thompson

PDF

Arbitration of Employment-Discrimination Lawsuits: Legalities, Practicalities, and Realities, David Sherwyn

PDF

Job Sharing: A Potential Tool for Hotel Managers, David Sherwyn and Michael C. Sturman

PDF

Behavioral Integrity: The Perceived Alignment Between Managers’ Words and Deeds as a Research Focus, Tony L. Simons

PDF

The Effects of Salesperson Compensation on Perceptions of Salesperson Honesty, Robert D. Straughan and Michael Lynn

PDF

Sweetening the Till: The Use of Candy to Increase Restaurant Tipping, David B. Strohmetz, Bruce Rind, Reed Fisher, and Michael Lynn

PDF

From Here to There: CQ’s Review and Publication Practices, Michael C. Sturman

PDF

Taking the Reins – with Pleasure, Michael C. Sturman

PDF

The Hospitality Industry One Year Since September 11, 2001: An Introduction to This Special-focus Issue, Michael C. Sturman

PDF

How to Compare Apples to Oranges: Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results, Michael C. Sturman, Robin A. Cheramie, and Luke Hendrik Cashen

PDF

I Told You So! Restaurant Customers’ Word-of-Mouth Communication Patterns, Alex M. Susskind

PDF

Improving Conferences through Session Scheduling, Gary Thompson

PDF

Optimizing A Restaurants Seating Capacity: Use Dedicated Or Combinable Tables?, Gary Thompson

PDF

The Strategic and Operational Roles of Human Resources: An Emerging Model, J. Bruce Tracey and Arthur E. Nathan

PDF

An Empirical Investigation of the Relationships among Climate, Capabilities, and Unit Performance, J. Bruce Tracey and Michael J. Tews

PDF

New Issues and Opportunities in Service Design Research, Rohit Verma, James Fitzsimmons, Janelle Heineke, and Richard D. Metters

PDF

Understanding Customer Choices: A Key to Successful Management of Hospitality Services, Rohit Verma, Gerhard Plaschka, and Jordan J. Louviere

PDF

A Service Conundrum: Can Outstanding Service Be Too Good?, Kate Walsh

PDF

Service-delivery Strategies: Three Approaches to Consulting for Hospitality, Kate Walsh

Submissions from 2001

PDF

Good News for Buyers and Sellers: Acquisitions in the Lodging Industry, Linda Canina

PDF

Agglomeration Effects and Performance: A Test of the Texas Lodging Industry, Wilbur Chung and Arturs Kalnins

PDF

A Different Kind of Pain & Gain for Hotel Investors during This Cycle, John B. Corgel

PDF

What Keeps You Up at Night? Key Issues of Concern for Lodging Managers, Cathy A. Enz

PDF

Hotel-industry Averages: An Inaccurate Tool for Measuring Performance, Cathy A. Enz, Linda Canina, and Kate Walsh

PDF

China and the World Financial Markets 1870-1930: Modern Lessons From Historical Globalization, William N. Goetzmann, Andrey D. Ukhov, and Ning Zhu

PDF

Technology, Customization, and Reliability, Michael D. Johnson and John E. Ettlie

PDF

The Evolution and Future of National Customer Satisfaction Index Models, Michael D. Johnson, Anders Gustafsson, Tor Wallin Andreassen, Line Lervik, and Jaesung Cha

PDF

How Product Quality Drives Profitability: The Experience at Holiday Inn, Sheryl E. Kimes

PDF

Function-space Revenue Management: A Case Study from Singapore, Sheryl E. Kimes and Kelly A. McGuire

PDF

Preserving Your Revenue-management System as a Trade Secret, Sheryl E. Kimes and Paul E. Wagner

PDF

Restaurant Tipping and Service Quality: A Tenuous Relationship, Michael Lynn

PDF

Tipping and Service: The Case of Hotel Bellmen, Michael Lynn and Robert Gregor

PDF

The Impact of Quality Practices on Customer Satisfaction and Business Results: Product versus Service Organizations, Lars Nilsson, Michael D. Johnson, and Anders Gustafsson

PDF

Service Design and Operations Strategy Formulation in Multicultural Markets, Madeline E. Pullman, Rohit Verma, and John C. Goodale

PDF

The Perversity of Sexual-harassment Law: Effects of Recent Court Rulings, David Sherwyn, Michael C. Sturman, Zev J. Eigen, Michael Heise, and Jenn Walwyn

PDF

Mandatory Arbitration of Employment Disputes: Implications for Policy and Practice, David Sherwyn and J. Bruce Tracey

PDF

The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels, Tony L. Simons and Timothy R. Hinkin

PDF

The Compensation Conundrum: Does the Hospitality Industry Shortchange its Employees – and Itself?, Michael C. Sturman

PDF

The Implications of Linking the Dynamic Performance and Turnover Literatures, Michael C. Sturman and Charlie O. Trevor

PDF

The Influence of Individual Characteristics and the Work Environment on Varying Levels of Training Outcomes, J. Bruce Tracey, Timothy R. Hinkin, Scott Tannenbaum, and John E. Mathieu

PDF

Service Marketing, Rohit Verma

PDF

Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions, Rohit Verma., Gary Thompson, William L. Moore, and Jordan J. Louviere

PDF

The Role of Relational Expertise in Professional Service Delivery, Kate Walsh

PDF

Forecasting for Hotel Revenue Management: Testing Aggregation Against Disaggregation, Lawrence R. Weatherford, Sheryl E. Kimes, and Darren A. Scott

PDF

Identifying Uniform Employment-Termination Practices for Multinational Employers, James J. Zueh and David Sherwyn

Submissions from 2000

PDF

An Empirical Analysis of Continuing Improvements Following the Implementation of a Performance-Based Compensation Plan, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, and Dhinu Srinivasan

PDF

Dynamics and Dilemmas of Women Leading Women, Jean M. Bartunek, Kate Walsh, and Catherine A. Lacey

PDF

Multiple Raters in Survey-Based Operations Management Research: A Review and Tutorial, Kenneth K. Boyer and Rohit Verma

PDF

Personal style of on-site food service managers, Judi Brownell and Dennis Reynolds

PDF

Improving Productivity in a Service Business Evidence From the Hotel Industry, James R. Brown and Chekitan Dev

PDF

Marketing Challenges for the Next Decade, Chekitan Dev and Michael D. Olsen

PDF

Managing Marketing Relationships: Making Sure Everyone Plays on the Team, Chekitan S. Dev, James R. Brown, and Dong-Jin Lee

PDF

Managing for Excellence: Conclusions and Challenges from a Study of Best Practices in the U.S Lodging Industry, Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy A. Siguaw

PDF

The Effects of Satisfaction and Loyalty on Profits and Growth: Products Versus Services, Bo Edvardsson, Michael D. Johnson, Anders Gustafsson, and Tore Strandvik

PDF

Strategic Social Partnerships for Change: A Framework for Building Sustainable Growth in Developing Countries, Cathy A. Enz, Crist Inman, and Melanie J. Lankau