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Submissions from 2005

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Transforming Consumer Experience: When Timing Matters, Kathryn A. Braun-LaTour and Michael S. LaTour

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Predicting Leadership: The Assessment Center’s Extended Role, Judi Brownell

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Lodging Demands for Urban Hotels in Major Metropolitan Markets, Linda Canina and Steven A. Carvell

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The Use of Fixed-Rate and Floating-Rate Debt for Hotels, John B. Corgel and Scott Gibson

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What Motivates Managers? Evidence from Organizational Form Changes, Aswath Damodaran, Kose John, and Crocker H. Liu

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Multibranding at Yum! Brands Inc.: Thinking Outside the Bun, Cathy A. Enz

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Multibranding Strategy: The Case of Yum! Brands, Cathy A. Enz

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British Investment Overseas 1870-1913: A Modern Portfolio Theory Approach, William N. Goetzmann and Andrey D. Ukhov

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The Influence of Company Rules, Ethical Climate, and Individual Characteristics on Sales Representative’s Honesty, Steven L. Grover and Cathy A. Enz

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The Role of the Underlying Real Asset Market in REIT IPOs, Jay C. Hartzell, Jarl G. Kallberg, and Crocker H. Liu

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Lexical Interference in Semantic Processing of Simple Words: Implications for Brand Names, Judith E. Hennessey, Theodore S. Bell, and Robert J. Kwortnik Jr.

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An Examination of the Asian Crisis: Regime Shifts in Currency and Equity Markets, Jarl G. Kallberg, Crocker H. Liu, and Paolo Pasquariello

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Overestimation and Venture Survival: An Empirical Analysis of Development Commitments in International Master Franchising Ventures, Arturs Kalnins

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Restaurant Revenue Management: Could It Work?, Sheryl E. Kimes

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An Evaluation of Heuristic Methods for Determining the Best Table Mix In Full-Service Restaurants, Sheryl E. Kimes and Gary Thompson

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Preparing for Disaster: Recommendations Based on the Blackout of '03, Robert J. Kwortnik Jr.

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Safeguarding Hospitality Service When the Unexpected Happens: Lessons Learned from the Blackout of ‘03, Robert J. Kwortnik Jr.

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Increasing Servers’ Tips: What Managers Can Do and Why They Should Do It, Michael Lynn

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The Role of Emotions in Service Encounters, Anna S. Mattila and Cathy A. Enz

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You Can’t Always Get What You Want: Trade-Size Clustering and Quantity Choice in Liquidity, Pamela Moulton

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The Problems and Challenges of Working in International Settings: A Special Topic Issue of the Cornell Quarterly, Stanley C. Plog and Michael C. Sturman

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2005 Best Paper Award, Michael C. Sturman

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Getting Started, Michael C. Sturman

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Introducing Cornell Quarterly Cases, Michael C. Sturman

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Reflecting on Our Recent Articles, Michael C. Sturman

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The Impact of Job Complexity and Performance Measurement on the Temporal Consistency, Stability, and Test-Retest Reliability of Employee Job Performance Ratings, Michael C. Sturman, Robin A. Cheramie, and Luke H. Cashen

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Using Information on Unconstrained Student Demand to Improve University Course Schedules, Gary Thompson

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Construct Validity of a General Training Climate Scale, J. Bruce Tracey and Michael J. Tews

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Expanding the Frontier One Asset at a Time, Andrey D. Ukhov

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Operations Management in Not‐For‐Profit, Public and Government Services: Charting a New Research Frontier, Rohit Verma, Curtis McLaughlin, Robert Johnston, and William Youngdahl

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Service Innovation and Customer Choices in the Hospitality Industry, Liana Victorino, Rohit Verma, Gerhard Plaschka, and Chekitan S. Dev Ph.D.

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Action Inquiry and Performance Appraisals: Tools for Organizational Learning and Development, Kate Walsh and Dalmar Fisher

Submissions from 2004

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Performance Monitor: The Opportunity Costs of Revenue Management, Chris K. Anderson and Montgomery Blair

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Revenue Management: A Real Options Approach, Chris K. Anderson, M. Davison, and H. Rasmussen

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Assessing the Long-Term Impact of a Consistent Advertising Campaign on Consumer Memory, Kathryn A. Braun-LaTour and Michael S. LaTour

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How and When Advertising Can Influence Memory for Consumer Experience, Kathryn A. Braun-LaTour, Michael S. LaTour, Jacqueline E. Pickrell, and Elizabeth F. Loftus

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Ingredients for success: Career development in the hospitality industry, Judi Brownell

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Problem-based Learning in Graduate Management Education: An Integrative Model and Interdisciplinary Application, Judi Brownell and Daphne A. Jameson

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Predictive Powers of Hotel Cycles, John B. Corgel

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Are Floating-Rate Mortgages Best for Hotels? Observations from the Recent Cyclical Peak-To-Trough, John B. Corgel and Scott Gibson

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Structuring Hotel Deals to Achieve Strategic Goals: An Owner’s Perspective, Geoff Davis and Jan A. deRoos

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Issues of Concern for Restaurant Owners and Managers, Cathy A. Enz

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Living a Vision at Hillerman Hotels, Cathy A. Enz and David L. Corsun

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Determining Attribute Importance in a Service Satisfaction Model, Anders Gustafsson and Michael D. Johnson

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“If You Don’t Hear From Me You Know You Are Doing Fine”: The Effects of Management Nonresponse to Employee Performance, Timothy R. Hinkin and Chester A. Schriesheim

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Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships, Michael D. Johnson and Fred Selnes

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Limited Partnerships and Reputation Formation, Jarl G. Kallberg, Crocker H. Liu, and Anand Srinivasan

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An Empirical Analysis of Territorial Encroachment Within Franchised and Company-Owned Branded Chains, Arturs Kalnins

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Resource-Seeking Agglomeration: A Study of Market Entry in the Lodging Industry, Arturs Kalnins and Wilbur Chung

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Multi-Unit Ownership in Franchising: Evidence from the Fast-Food Industry in Texas, Arturs Kalnins and Francine Lafontaine

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Franchising, Ownership, and Experience: A Study of Pizza Restaurant Survival, Arturs Kalnins and Kyle J. Mayer

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Relationships and Hybrid Contracts: An Analysis of Contract Choice in Information Technology, Arturs Kalnins and Kyle J. Mayer

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The Impact of Restaurant Table Characteristics on Meal Duration and Spending, Sherri E. Kimes and Stephani K. A. Robson

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Restaurant Revenue Management: Implementation at Chevys Arrowhead, Sheryl E. Kimes

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Restaurant Revenue Management at Chevys: Determining the Best Table Mix, Sheryl E. Kimes and Gary Thompson

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Black-White Differences in Tipping of Various Service Providers, Michael Lynn

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Ethnic Differences in Tipping: A Matter of Familiarity with Tipping Norms, Michael Lynn

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National Values and Tipping Customs: A replication and extension of Lynn, Zinkhan and Harris (1993), Michael Lynn and Ann Lynn

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Introducing the Hospitality Roundtable on Legal Issues, David Sherwyn

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The Mixed Motive Instruction: Did the Supreme Court Make Discrimination Cases Unwinnable for Employers?, David Sherwyn, Paul Wagner, and Joe Baumgarten

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Trying to Make Sense of Sexual Harassment Law after Oncale, Holman, and Rene, David Sherwyn, Paul Wagner, and Gregg Gilman

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A Caution and a Call: A Need to Examine the Relationship between Intent and Actions, Michael C. Sturman

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Asking the Big Questions, Michael C. Sturman

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Thanks, Kudos, and Congratulations, Michael C. Sturman

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Two New Changes to the Reviewing Process, Michael C. Sturman

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An Evaluation of Guests’ Preferred Incentives to Shift Time-Variable Demand in Restaurants, Alex M. Susskind, Dennis Reynolds, and Eriko Tsuchiya

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Planning-interval Duration in Labor-shift Scheduling, Gary Thompson

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Human Resources Roundtable 2003: Current Issues and Future Developments, J. Bruce Tracey

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Professionalizing the Human Resources Function: The Case of ARAMARK, J. Bruce Tracey and Abigail Charpentier

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Understanding Customer Choices in E-Financial Services, Rohit Verma, Zafar Iqbal, and Gerhard Plaschka

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Maximum versus Meaningful Discrimination in Scale Response: Implications for Validity of Measurement of Consumer Perceptions about Products, Madhubalan Viswanathan, Seymour Sudman, and Michael D. Johnson

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Interpreting the Impact of Culture on Structure: The Role of Change Processes, Kate Walsh

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The Impact of Gasoline Price Fluctuations on Lodging Demand for US Brand Hotels, Kate Walsh, Cathy A. Enz, and Linda Canina

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Evaluating the Impact of Human Resources: Identifying What Matters, Michael Warech and J. Bruce Tracey

Submissions from 2003

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Brand Europe: European Integration and Tourism Development, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

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Europe 1992: Neglecting the Tourism Opportunity, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

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Wait or Buy? The Strategic Consumer: Pricing and Profit Implications, Chris K. Anderson and JG Wilson

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Order Effects in Customer Satisfaction Modelling, Seigyoung Auh, Linda Court Salisbury, and Michael D. Johnson

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Strategic Operations Research and the Edelman Prize Finalist Applications 1989-1998, Peter C. Bell, Chris K. Anderson, and Stephen P. Kaiser

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Is Trading Behavior Stable Across Contexts? Evidence from Style and Multi-Style Investors, D. W. Blackburn, W. N. Goetzmann, and Andrey D. Ukhov

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Assessing the Economic Significance of Return Predictability: A Research Note, Walter I. Boudry and Philip Gray

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Applied Research in Managerial Communication: The Critical Link between Knowledge and Practice, Judi Brownell

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Understanding First-day Returns of Hospitality Initial Public Offerings, Linda Canina and Scott Gibson

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The Effects of Gasoline-price Changes on Room Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina, Kate Walsh, and Cathy A. Enz

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The Evolution of Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll and Judy Siguaw

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Grooming Future Hospitality Leaders: A Competencies Model, Beth G. Chung-Herrera, Cathy A. Enz, and Melenie J. Lankau

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The Norm of Restaurant Tipping, Michael Conlin, Michael Lynn, and Ted O’Donoghue

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How to Determine the Future Direction of Hotel Capitalization Rates, John B. Corgel

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Buying High and Selling Low Revisited: The “Quiet Industry”, John B. Corgel and Jan A. deRoos

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Los Precios De Los Hoteles En Un Mundo Intercommunicado, Cathy A. Enz

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Revisiting the Best of the Best: Innovations in the Hotel Practice, Cathy A. Enz and Judy A. Siguaw

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A Market-Utility Approach to Scheduling Employees, John C. Goodale, Rohit Verma, and Madeleine E. Pullman

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A Market Utility-Based Model for Capacity Scheduling in Mass Services, John C. Goodale, Rohit Verma, and Madeleine E. Pullman

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The Role of Quality Practices in Service Organizations, Anders Gustafsson, Lars Nilsson, and Michael D. Johnson

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Continued Relevance of "Factors Driving Meeting Effectiveness", Timothy R. Hinkin and J. Bruce Tracey

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Continued Relevance of “Factors Driving Meeting Effectiveness”, Timothy R. Hinkin and J. Bruce Tracey

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The Service Imperative: Factors Driving Meeting Effectiveness, Timothy R. Hinkin and J. Bruce Tracey

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Understanding Consumer Choices and Preferences in Transaction-Based e-Services, Zafar Iqbal, Rohit Verma, and Roger Baran

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Dividend Pricing Models and REITs, Jarl G. Kallberg, Crocker H. Liu, and Anand Srinivasan

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Hamburger Prices and Spatial Econometrics, Arturs Kalnins