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Submissions from 2004

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Structuring Hotel Deals to Achieve Strategic Goals: An Owner’s Perspective, Geoff Davis and Jan A. deRoos

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Issues of Concern for Restaurant Owners and Managers, Cathy A. Enz

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Living a Vision at Hillerman Hotels, Cathy A. Enz and David L. Corsun

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Determining Attribute Importance in a Service Satisfaction Model, Anders Gustafsson and Michael D. Johnson

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“If You Don’t Hear From Me You Know You Are Doing Fine”: The Effects of Management Nonresponse to Employee Performance, Timothy R. Hinkin and Chester A. Schriesheim

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Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships, Michael D. Johnson and Fred Selnes

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Limited Partnerships and Reputation Formation, Jarl G. Kallberg, Crocker H. Liu, and Anand Srinivasan

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An Empirical Analysis of Territorial Encroachment Within Franchised and Company-Owned Branded Chains, Arturs Kalnins

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Resource-Seeking Agglomeration: A Study of Market Entry in the Lodging Industry, Arturs Kalnins and Wilbur Chung

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Multi-Unit Ownership in Franchising: Evidence from the Fast-Food Industry in Texas, Arturs Kalnins and Francine Lafontaine

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Franchising, Ownership, and Experience: A Study of Pizza Restaurant Survival, Arturs Kalnins and Kyle J. Mayer

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Relationships and Hybrid Contracts: An Analysis of Contract Choice in Information Technology, Arturs Kalnins and Kyle J. Mayer

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The Impact of Restaurant Table Characteristics on Meal Duration and Spending, Sherri E. Kimes and Stephani K. A. Robson

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Restaurant Revenue Management: Implementation at Chevys Arrowhead, Sheryl E. Kimes

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Restaurant Revenue Management at Chevys: Determining the Best Table Mix, Sheryl E. Kimes and Gary Thompson

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Black-White Differences in Tipping of Various Service Providers, Michael Lynn

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Ethnic Differences in Tipping: A Matter of Familiarity with Tipping Norms, Michael Lynn

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National Values and Tipping Customs: A replication and extension of Lynn, Zinkhan and Harris (1993), Michael Lynn and Ann Lynn

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Introducing the Hospitality Roundtable on Legal Issues, David Sherwyn

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The Mixed Motive Instruction: Did the Supreme Court Make Discrimination Cases Unwinnable for Employers?, David Sherwyn, Paul Wagner, and Joe Baumgarten

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Trying to Make Sense of Sexual Harassment Law after Oncale, Holman, and Rene, David Sherwyn, Paul Wagner, and Gregg Gilman

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A Caution and a Call: A Need to Examine the Relationship between Intent and Actions, Michael C. Sturman

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Asking the Big Questions, Michael C. Sturman

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Thanks, Kudos, and Congratulations, Michael C. Sturman

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Two New Changes to the Reviewing Process, Michael C. Sturman

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An Evaluation of Guests’ Preferred Incentives to Shift Time-Variable Demand in Restaurants, Alex M. Susskind, Dennis Reynolds, and Eriko Tsuchiya

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Planning-interval Duration in Labor-shift Scheduling, Gary Thompson

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Human Resources Roundtable 2003: Current Issues and Future Developments, J. Bruce Tracey

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Professionalizing the Human Resources Function: The Case of ARAMARK, J. Bruce Tracey and Abigail Charpentier

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Understanding Customer Choices in E-Financial Services, Rohit Verma, Zafar Iqbal, and Gerhard Plaschka

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Maximum versus Meaningful Discrimination in Scale Response: Implications for Validity of Measurement of Consumer Perceptions about Products, Madhubalan Viswanathan, Seymour Sudman, and Michael D. Johnson

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Interpreting the Impact of Culture on Structure: The Role of Change Processes, Kate Walsh

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The Impact of Gasoline Price Fluctuations on Lodging Demand for US Brand Hotels, Kate Walsh, Cathy A. Enz, and Linda Canina

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Evaluating the Impact of Human Resources: Identifying What Matters, Michael Warech and J. Bruce Tracey

Submissions from 2003

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Brand Europe: European Integration and Tourism Development, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

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Europe 1992: Neglecting the Tourism Opportunity, Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

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Wait or Buy? The Strategic Consumer: Pricing and Profit Implications, Chris K. Anderson and JG Wilson

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Order Effects in Customer Satisfaction Modelling, Seigyoung Auh, Linda Court Salisbury, and Michael D. Johnson

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Strategic Operations Research and the Edelman Prize Finalist Applications 1989-1998, Peter C. Bell, Chris K. Anderson, and Stephen P. Kaiser

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Is Trading Behavior Stable Across Contexts? Evidence from Style and Multi-Style Investors, D. W. Blackburn, W. N. Goetzmann, and Andrey D. Ukhov

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Assessing the Economic Significance of Return Predictability: A Research Note, Walter I. Boudry and Philip Gray

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Understanding First-day Returns of Hospitality Initial Public Offerings, Linda Canina and Scott Gibson

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The Effects of Gasoline-price Changes on Room Demand: A Study of Branded Hotels from 1988 through 2000, Linda Canina, Kate Walsh, and Cathy A. Enz

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The Evolution of Electronic Distribution: Effects on Hotels and Intermediaries, Bill Carroll and Judy Siguaw

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Grooming Future Hospitality Leaders: A Competencies Model, Beth G. Chung-Herrera, Cathy A. Enz, and Melenie J. Lankau

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The Norm of Restaurant Tipping, Michael Conlin, Michael Lynn, and Ted O’Donoghue

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How to Determine the Future Direction of Hotel Capitalization Rates, John B. Corgel

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Buying High and Selling Low Revisited: The “Quiet Industry”, John B. Corgel and Jan A. deRoos

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Los Precios De Los Hoteles En Un Mundo Intercommunicado, Cathy A. Enz

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Revisiting the Best of the Best: Innovations in the Hotel Practice, Cathy A. Enz and Judy A. Siguaw

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A Market-Utility Approach to Scheduling Employees, John C. Goodale, Rohit Verma, and Madeleine E. Pullman

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A Market Utility-Based Model for Capacity Scheduling in Mass Services, John C. Goodale, Rohit Verma, and Madeleine E. Pullman

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The Role of Quality Practices in Service Organizations, Anders Gustafsson, Lars Nilsson, and Michael D. Johnson

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Continued Relevance of "Factors Driving Meeting Effectiveness", Timothy R. Hinkin and J. Bruce Tracey

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Continued Relevance of “Factors Driving Meeting Effectiveness”, Timothy R. Hinkin and J. Bruce Tracey

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The Service Imperative: Factors Driving Meeting Effectiveness, Timothy R. Hinkin and J. Bruce Tracey

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Understanding Consumer Choices and Preferences in Transaction-Based e-Services, Zafar Iqbal, Rohit Verma, and Roger Baran

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Dividend Pricing Models and REITs, Jarl G. Kallberg, Crocker H. Liu, and Anand Srinivasan

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Hamburger Prices and Spatial Econometrics, Arturs Kalnins

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Revenue Management: A Retrospective, Sheryl E. Kimes

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Has Revenue Management Become Acceptable? Findings from an International Study on the Perceived Fairness of Rate Fences, Sheryl E. Kimes and Jochen Wirtz

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Perceived Fairness of Revenue Management in the US Golf Industry, Sheryl E. Kimes and Jochen Wirtz

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Revenue Management at Prego Italian Restaurant, Sheryl E. Kimes and Jochen Wirtz

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Clarifying ''Fuzzy'' Hospitality-Management Problems with Depth Interviews and Qualitative Analysis, Robert J. Kwortnik Jr.

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Is A Cigar Just A Cigar? A Glimpse at the New-Age Cigar Consumer, Michael S. LaTour, Tony L. Henthorne, and Kathryn A. LaTour

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Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations, Line Lervik-Olsen and Michael D. Johnson

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Experiments and Quasi-experiments: Methods for Evaluating Marketing Options, Ann Lynn and Michael Lynn

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Restaurant Tips and Service Quality: A Commentary on Bodvarsson, Luksetich and McDermott, Michael Lynn

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Restaurant Tips and Service Quality: A Weak Relationship or Just Weak Measurement?, Michael Lynn

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Tip Levels and Service: An Update, Extension and Reconciliation, Michael Lynn

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It’s Simpler than It Seems: An Alternative Explanation for the Magnitude Effect in Tipping, Michael Lynn and Michael C. Sturman

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Ethnic Differences in Tipping: Evidence, Explanations, and Implications, Michael Lynn and Clorice Thomas-Haysbert

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Applying the Consumer Decision Model to Enforce Minimum Age Tobacco Purchasing Laws, Michael McCall, Donald W. Eckrich, Patricia Libby, and Katherine Garman

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The Customer's Role in the Service Encounter: The Effects of Control and Fairness, Karthik Namasivayam and Timothy R. Hinkin

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Integrating Customer Relationship Management and Revenue Management: A Hotel Perspective, Breffni M. Noone, Sheryl E. Kimes, and Leo M. Renaghan

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Optimizing a Law School's Course Schedule, Shelley Saxer and Gary M. Thompson

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B2B Sales Force Productivity: Applications of Revenue Management Strategies to Sales Management, Judy A. Siguaw, Sheryl E. Kimes, and Jule B. Gassenheimer

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Why Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes, Tony L. Simons and Quinetta Roberson

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A Call for Special-focus Issues, Michael C. Sturman

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A Salute to the Knowledge Gained with Elsevier Publishing, Michael C. Sturman

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Award for the Best Cornell Quarterly Article in 2002, Michael C. Sturman

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Building a Bridge From the Other Bank: This Issue’s Focus on Research Methods and Tools for Hospitality Management, Michael C. Sturman

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Endings, Beginnings, and Continuations, Michael C. Sturman

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Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Performance, and Age/Performance Relationships, Michael C. Sturman

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Utility Analysis: A Tool for Quantifying the Value of Hospitality Human Resource Interventions, Michael C. Sturman

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Writing for Cornell Quarterly: What I Look for in a Submission, Michael C. Sturman

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Is it Worth it to Win the Talent War? Evaluating the Utility of Performance-Based Pay, Michael C. Sturman, Charlie O. Trevor, John W. Boudreau, and Barry Gerhart

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Labor Scheduling: A Commentary, Gary Thompson

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Optimizing Restaurant-Table Configurations: Specifying Combinable Tables, Gary Thompson

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Computer Simulation in Hospitality Teaching, Practice, and Research, Gary M. Thompson and Rohit Verma

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Warrant Pricing Using Observable Variables, Andrey D. Ukhov

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The Art and Science of Customer-Choice Modeling: Reflections, Advances, and Managerial Implications, Rohit Verma and Gordon Plaschka

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Qualitative Research: Advancing the Science and Practice of Hospitality, Kate Walsh

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A Comparison of Forecasting Methods for Hotel Revenue Management, Larry R. Weatherford and Sheryl E. Kimes

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Revenue Management: Resolving Potential Customer Conflicts, Jochen Wirtz, Sheryl E. Kimes, Jeanette Ho Pheng Theng, and Paul Patterson

Submissions from 2002

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In Search of Strategic Operations Research/Management Science, Peter C. Bell and Chris K. Anderson

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Performance Monitor, Montgomery Blair and Chris K. Anderson

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Make My Memory: How Advertising Can Change Our Memories of the Past, Kathryn A. Braun, Rhiannon Ellis, and Elizabeth F. Loftus

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The Benefits of Staffing and Paying More: The Effects of Staffing Levels and Wage Practices for Registered Nurses on Hospitals’ Average Length of Stay, Mark P. Brown, Michael C. Sturman, and Marcia J. Simmering

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Electronic Distribution Channels’ Effect on Hotel Revenue Management, Sunmee Choi and Sheryl E. Kimes