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Submissions from 2008

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Revenue Management for Low-Cost Providers, Benjamin Marcus and Chris K. Anderson

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History of Offshoring Knowledge Services, Richard Metters and Rohit Verma

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Inventory Models and Inventory Effects, Pamela Moulton

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Applying Communication Technology: Introducing Email and Instant Messaging in the Hospitality Curriculum, Amy Newman and Judi Brownell

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In the Buying Mode: Smart Shopping Tips for Kitchen Gear Purchases, Stephani Robson

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Measurable Improvement: Using ‘RevPASH’ to Gauge Your Startup Dining Room’s Performance, Stephani Robson

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Setting the Bar: Bar Area Equipment Layout Basics, Stephani Robson

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Scenes From a Restaurant: Privacy Regulation in Stressful Situations, Stephani K. A. Robson

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Roundtable Retrospective 2007: Dealing with Sexual Harassment, David Sherwyn

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The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn, Steven Carvell, and Joseph Baumgarten

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Synergies for HR in Hospitality, David S. Sherwyn

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Reflections, Thank you, and Goodbye, Michael C. Sturman

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The Value of Human Capital Specificity versus Transferability, Michael C. Sturman, Kate Walsh, and Robin A. Cheramie

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An Empirical Examination of Posttraining on-the-Job Supplements for Enhancing the Effectiveness of Interpersonal Skills Training, Michael J. Tews and J. Bruce Tracey

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Pooling Restaurant Reservations to Increase Service Efficiency, Gary Thompson and Robert J. Kwortnik Jr.

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Accounting for Human Resource Flexibility: Commentary on “Human Resource Systems in Kenya”, J. Bruce Tracey

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Outback Steakhouse in Korea: A Commentary, Rohit Verma

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The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms, Kate Walsh, Cathy A. Enz, and Linda Canina

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Creating an Individual Work Identity, Kate Walsh and Judith Gordon

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Exploring New Research Frontiers in Offshoring Knowledge and Service Processes, William Youngdahl, Kannan Ramaswamy, and Rohit Verma

Submissions from 2007

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Demand Management: Beyond Revenue Management, Chris K. Anderson and Bill Carroll

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Hot Beverages at Quick Service Restaurant (QSR) Drive-Thru Windows, Carl P. Borchgrevink, Michael P. Sciarini, and Alex M. Susskind

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Using Childhood Memory to Gain Insight into Brand Meaning, Kathryn A. Braun-LaTour, Michael S. LaTour, and George M. Zinkhan

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Mood, Information Congruency, and Overload, Kathryn A. Braun-LaTour, Nancy M. Puccinelli, and Fred W. Mast

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“Street Cred” and the Executive Woman: The Effects of Gender Differences in Social Networks on Career Advancement, Susan F. Cabrera and Melissa C. Thomas-Hunt

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Executive Career Management: Switching Organizations and the Boundaryless Career, Robin A. Cheramie, Michael C. Sturman, and Kate Walsh

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Predicting Joint Replacement Waiting Times, Lauren E. Cipriano, Bert M. Chesworth, Chris K. Anderson, and Gregory S. Zaric

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Global Brand Expansion: How to Select a Market Entry Strategy, Chekitan S. Dev, James R. Brown, and Kevin Zheng Zhou

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Self-Service Technology and Online Financial Service Choice, Xin Ding, Rohit Verma, and Zafar Iqbal

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The Impact of Dual Agency, J’Noel Gardiner, Jeffrey Heisler, Jarl G. Kallberg, and Crocker H. Liu

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Developing Mutually Beneficial Relationships between Researchers and Organizations, Timothy R. Hinkin, Brooks C. Holtom, and Malvina Klag

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The Role of Positive Emotions in Experiential Decisions, Robert J. Kwortnik Jr. and William T. Ross Jr.

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Driving Demand for the Quarterdeck: A Case Study, Robert J. Kwortnik Jr. and James Vosburgh

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Using Childhood Memory Elicitation to Gain Insights into a Brand at a Crossroads: The In-N-Out Burger Situation, Kathryn A. LaTour and Michael S. LaTour

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The Effect of Server Posture on the Tips of Whites and Blacks, Gina Leodoro and Michael Lynn

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An Airline Seat Allocation Game, Michael Z. F. Li, Tae H. Oum, and Chris K. Anderson

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The Effect of Meal Pace on Customer Satisfaction, Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, and Jochen Wirtz

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Animal Farm, Baby Boom and Crackberry Addicts, Gayle Porter and Jamie L. Perry

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Visual Methods: Using Photographs to Capture Customers’ Experience with Design, Mellie Pullman and Stephani K. A. Robson

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Does the Measure of Dispersion Matter in Multilevel Research? A Comparison of the Relative Performance of Dispersion Indexes, Quinetta M. Roberson, Michael C. Sturman, and Tony L. Simons

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Not Too Big… Not Too Small… Just Right: A Goldilocks Approach to Kitchen Design, Stephani Robson

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Customers’ Perceptions of Best Available Hotel Rates, Kristin V. Rohlfs and Sheryl E. Kimes

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Goodbye, Hello, David Sherwyn

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May: A Month of Roundtables, David Sherwyn

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Roundtables Focus on Key Issues in Hotel Finance, Marketing, and Law, David Sherwyn

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Progress Report: The Center at Fifteen, David S. Sherwyn

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Liquidity: Considerations of a Portfolio Manager, Laurie Simon Hodrick and Pamela Moulton

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Motivation Research in Hospitality between 1990 and 2001: A Prescriptive Review of the Literature, Tony L. Simons

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Racial Differences in Sensitivity to Behavioral Integrity: Attitudinal Consequences, In-Group Effects, and “Trickle Down” Among Black and Non-Black Employees, Tony L. Simons, Ray Friedman, Leigh Anne Liu, and Judi McLean Parks

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The Past, Present, and Future of Dynamic Performance Research, Michael C. Sturman

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Using a Random-Effects Model to Test Differing Conceptualizations of Multidimensional Constructs, Michael C. Sturman and Shawn M. Carraher

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How Organizational Standards and Coworker Support Improve Restaurant Service, Alex M. Susskind, Michele Kacmar, and Carl P. Borchgrevink

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Tackling the Investment Decision as a “Newsvendor Problem”, Gary Thompson

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Ability Versus Personality: Factors that Predict Employee Job Performance, J. Bruce Tracey, Michael C. Sturman, and Michael J. Tews

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Technology Readiness, Learning Goals, and eLearning: Searching for Synergy, Bo van der Rhee, Rohit Verma, Gerhard Plaschka, and Jill R. Kickul

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Innovations in Hospitality Human Resources: Cases from the U.S. Lodging Industry, Kate Walsh and Cathy A. Enz

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Developing In-House Careers and Retaining Management Talent: What Hospitality Professionals Want from Their Jobs, Kate Walsh and Masako S. Taylor

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The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing, Jochen Wirtz and Sheryl E. Kimes

Submissions from 2006

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Tourist Memory Distortion, Kathryn A. Braun-LaTour, Melissa J. Grinley, and Elizabeth F. Loftus

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Digging Deeper: Art Museums in Las Vegas?, Kathryn A. Braun-LaTour, Flavia Hendler, and Rom Hendler

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Memory Change: An Intimate Measure of Persuasion, Kathryn A. Braun-LaTour and Gerald Zaltman

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Water Markets and Trading, Howard Chong and David Sunding

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Global Carnival Cruise Lines: Charting a New Brand Course, Chekitan S. Dev

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An Assessment of Statistical Process Control-Based Approaches for Charting Student Evaluation Scores, Xin Ding, Don Wardell, and Rohit Verma

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Safeguarding Your Customers: The Guest's View of Hotel Security, Julie Feickert, Rohit Verma, Gerhard Plaschka, and Chekitan S. Dev

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Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions, Sushil Gupta

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The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention, Anders Gustaffsson, Michael D. Johnson, and Inger Roos

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Connecting with the Culture: A Case Study in Sustainable Tourism, Ethan Hawkes and Robert J. Kwortnik Jr.

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The Financial Accelerator: Evidence from International Housing Markets, Almeida Heitor, Murillo Campello, and Crocker H. Liu

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Competing Online: Studying Consumer Choice Drivers for Online Financial Services, Zafar Iqbal and Rohit Verma

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The Evolution of Loyalty Intentions, Michael D. Johnson, Andreas Herrmann, and Frank Huber

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Markets: The U.S. Lodging Industry, Arturs Kalnins

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Social Capital, Geography, and Survival: Gujarati Immigrant Entrepreneurs in the U.S. Lodging Industry, Arturs Kalnins and Wilbur Chung

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Turnover Events, Vicarious Information, and the Reduced Likelihood of Outlet-Level Exit Among Small Multiunit Organizations, Arturs Kalnins, Anand Swaminathan, and Will Mitchell

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Product and Service Innovation: Ideas for Future Cross-Disciplinary Research, Ekaterina V. Karniouchina, Liana Victorino, and Rohit Verma

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Palapa Politics, Sheryl E. Kimes

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You (Don’t) Look Marvelous: Considerations for Employers Regulating Employee Appearance, G. Roger King, Jeffrey D. Winchester, and David Sherwyn

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Carnival Cruise Lines: Burnishing the Brand, Robert J. Kwortnik Jr.

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Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery during the Blackout of 2003, Robert J. Kwortnik Jr.

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Usage-Based versus Measure-Based Unit Pricing: Is There a Better Index of Value?, Robert J. Kwortnik Jr., Elizabeth H. Creyer, and William T. Ross

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Is That a Finger in My Chili: Using Affective Advertising for Postcrisis Brand Repair, Kathryn A. LaTour, Michael S. LaTour, and Elizabeth F. Loftus

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Supplier-Switching Inertia and Competitive Asymmetry: A Demand-Side Perspective, Sali Li, Anoop Madhok, Gerhard Plaschka, and Rohit Verma Dr.

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Key Organizational Resources and the Sustainable Competitive Advantage of Cornell University’s School of Hotel Administration: Suggestions for Tourism & Educational Programs in China, Zhao-ping Liu and Cathy A. Enz

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Geo-demographic Differences in Knowledge about the Restaurant Tipping Norm, Michael Lynn

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Race Differences in Restaurant Tipping: A Literature Review and Discussion of Practical Implications, Michael Lynn

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Tipping in Restaurants and Around the Globe: An Interdisciplinary Review, Michael Lynn

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National Differences in Subjective Well-Being: The Interactive Effects of Extraversion and Neuroticism, Michael Lynn and Piers Steel

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Understanding Hope and Its Implications for Consumer Behavior: I Hope, Therefore I Consume, Deborah J. MacInnis and Hae Eun Chun

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Online Low-Price Guarantees – A Real Options Analysis, Benjamin Marcus and Chris K. Anderson

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The Perceived Fairness of Waitlist-Management Techniques for Restaurants, Kelly A. McGuire and Sheryl E. Kimes

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The Impact of Program Context on Motivational System Activation and Subsequent Effects on Processing a Fear Appeal, Robert F. Potter, Michael S. LaTour, and Kathryn A. Braun-LaTour

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Your Seat at the Roundtable, David Sherwyn

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Retaliation: The Fastest-Growing Discrimination Claim, David Sherwyn, Zev Eigen, and Gregg Gilman

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The Hotel Industry’s Summer of 2006: A Watershed Moment for America’s Labor Unions?, David Sherwyn, Zev Eigen, and Paul Wagner

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Conceptualizing Innovation Orientation: A Framework for Study and Integration of Innovation Research, Judy A. Siguaw, Penny M. Simpson, and Cathy A. Enz

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Innovation Orientation Outcomes: The Good and the Bad, Penny M. Simpson, Judy A. Siguaw, and Cathy A. Enz

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Award for Best CQ Article in 2005, Michael C. Sturman

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In Defense of Theory, Michael C. Sturman

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Myth Busting, Michael C. Sturman

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Perhaps I'm Protesting Too Much, But..., Michael C. Sturman