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Submissions from 2010

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Customer Choice Modeling in Hospitality Service: A Review of Past Research and Discussion of Some New Applications, Rohit Verma

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Understanding Professional Service Delivery, Kate Walsh and Judith Gordon

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Key Issues in Strategic Human Resources, Kate Walsh, Michael C. Sturman, and John Longstreet

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What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance, Sean A. Way, Michael C. Sturman, and Carola Raab

Submissions from 2009

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Setting Prices on Priceline, Chris K. Anderson

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Employee Stock Options: An Up-and-Out Protected Barrier Call, Chris K. Anderson and Neil Brisley

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Teaching Revenue Management at the Cornell University School of Hotel Administration, Chris K. Anderson, Sherri Kimes, and Bill Carroll

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Room-Risk Management at Sunquest Vacation, Chris K. Anderson and Xiaoqing Xie

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Decimal Dust, Significant Digits, and the Search for Stars, Arthur G. Bedeian, Michael C. Sturman, and David L. Streiner

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Profiting From Regulation: An Event Study of the EU Carbon Market, James B. Bushnell, Howard Chong, and Erin T. Mansur

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The Evolving Manager Stereotype: The Effects of Industry Gender Typing on Performance Expectations for Leaders and their Teams, Susan F. Cabrera, Stephen J. Sauer, and Melissa C. Thomas-Hunt

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Blackjack in the Kitchen: Understanding Online Versus Casino Gambling, June Cotte and Kathryn A. LaTour

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Branding Hotels, Chekitan Dev

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Customer Orientation or Competitor Orientation: Which Marketing Strategy Has a Higher Payoff for Hotel Brands?, Chekitan S. Dev, Kevin Zheng Zhou, Jim Brown, and Sanjeev Agarwal

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Adapting the QFD Approach to Extended Service Transactions, Laurette Dubé, Michael D. Johnson, and Leo Mark Renaghan

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Human Resource Management: A Troubling Issue for the Global Hotel Industry, Cathy A. Enz

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The Physical Safety and Security Features of U.S. Hotels, Cathy A. Enz

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Competitive Pricing Decisions in Uncertain Times, Cathy A. Enz, Linda Canina, and Mark Lomanno

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Stock and Bond Market Liquidity: A Long-Run Empirical Analysis, Ruslan Y. Goyenko and Andrey D. Ukhov

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A Comprehensive Model of Customer Trust in Two Retail Stores, Paolo Guenzi, Michael D. Johnson, and Sandro Castaldo

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Joy and Disappointment in the Hotel Experience: Managing Relationship Segments, Michael D. Johnson, Line Lervik-Olsen, and Tor Wallin Andreassen

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Issues in the Use of Ratings-based Versus Choice-based Conjoint Analysis in Operations Management Research, Ekaterina V. Karniouchina, William L. Moore, Bo van der Rhee, and Rohit Verma

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Pricing and Revenue Management, Sheryl E. Kimes

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Spa Revenue Management, Sheryl E. Kimes and Sonee Singh

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Revenue Management at the Hong Kong Grand: The Dine in Grandeur Dilemma, Sheryl E. Kimes, Rohit Verma, and Christopher W. Hart

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Discrete Choices, Trade‐offs, and Advantages: Modeling Social Venture Opportunities and Intentions, Norris Krueger Jr., Jill Kickul, Lisa K. Gundry, Rohit Verma, and Fiona Wilson

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Buyer Monitoring: A Means to Insure Personalized Service, Robert J. Kwortnik Jr., Michael Lynn, and William T. Ross Jr.

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Unifying Services Marketing and Operations with Service Experience Management, Robert J. Kwortnik Jr. and Gary Thompson

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Cracking the Cultural Code of Gambling, Kathryn A. LaTour, Franck Sarrazit, Rom Hendler, and Michael S. LaTour

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Positive Mood and Susceptibility to False Advertising, Michael S. LaTour and Kathryn A. LaTour

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Stakeholder Marketing: Beyond the Four Ps and the Customer, Benjamin Lawrence and C. B. Bhattacharya

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Franchisee Associations: Strategic Focus Or Response to Franchisor Opportunism, Benjamin Lawrence and Patrick J. Kaufmann

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Determinant and Consequences of Female Attractiveness and Sexiness: Realistic Tests with Restaurant Waitresses, Michael Lynn

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Individual Differences in Self-Attributed Motives for Tipping: Antecedents, Consequences, and Implications, Michael Lynn

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Techniques for Increasing Server’s Tips: How Generalizable Are They?, Michael Lynn and Michael McCall

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A Tale of Two Time Zones: The Impact of Substitutes on Cross-Listed Stock Liquidity, Pamela Moulton and Li Wei

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Perceived Service Encounter Pace and Customer Satisfaction: An Empirical Study of Restaurant Experiences, Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, and Jochen Wirtz

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Affective Forecasting and Self-Control: Why Anticipating Pride Wins Over Anticipating Shame in a Self-Regulation Context, Vanessa M. Patrick, HaeEun Helen Chun, and Deborah J. Macinnis

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A Tale of Three Perspectives: Examining Post Hoc Statistical Techniques for Detection and Corrections of Common Method Variance, Hettie A. Richardson, Marcia J. Simmering, and Michael C. Sturman

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Build for Comfort and for Speed: Designing Your Dining Room Seating for Maximum Performance, Stephani Robson

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More With Less: Five Ways to Make a Small Kitchen Work for You, Stephani Robson

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What Facades and Exteriors Say About Your Restaurant (And How to Make Sure They are Saying the Right Thing), Stephani Robson

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Expatriate Adjustment and Effectiveness: The Mediating Role of Managerial Practices, Jeffrey P. Shay and J. Bruce Tracey

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The Utility of Integrity Testing for Controlling Workers’ Compensation Costs, Michael C. Sturman and David Sherwyn

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Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training, Michael J. Tews and J. Bruce Tracey

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(Mythical) Revenue Benefits of Reducing Dining Duration in Restaurants, Gary Thompson

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Time- and Capacity-Based Measurement of Restaurant Revenue, Gary Thompson and Heeju Sohn

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Understanding Trade-offs in the Supplier Selection Process: The Role of Flexibility, Delivery, and Value-added Services/Support, Bo van der Rhee, Rohit Verma, and Gerhard Plaschka

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Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation, Liana Victorino, Ekaterina Karniouchina, and Rohit Verma

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Menu Price Presentation Influences on Consumer Purchase Behavior in Restaurants, Sybil S. Yang, Sheryl E. Kimes, and Mauro M. Sessarego

Submissions from 2008

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Comparison of Three Meta-Analytic Procedures for Estimating Moderating Effects of Categorical Variables, Herman Aguinis, Michael C. Sturman, and Charles A. Pierce

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Bidding on Priceline, Chris K. Anderson, John G. Wilson, and Gouren Zhang

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Engaging Communities for the Company and the Brand, Rishtee Batra and Benjamin Lawrence

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Employee Stock Option Valuation with an Early Exercise Boundary, Neil Brisley and Chris K. Anderson

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A Commentary on “Leading Change with the 5-P Model: `Complexing' the Swan and Dolphin Hotels at Walt Disney World”, Judi Brownell

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Leading on Land and Sea: Competencies and Context, Judi Brownell

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Women in Hospitality, Judi Brownell and Kate Walsh

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A Comparison of Static Measures of Liquidity to Integrative Measures of Financial and Operating Liquidity: An Application to Restaurant Operators and Restaurant Franchisors, Linda Canina and Steven A. Carvell

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Exotic Reservations – Low Price Guarantees, Steven A. Carvell and Daniel C. Quan

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Market-Driven Hotel Brands: Linking Market Orientation, Innovation, and Performance, Chekitan Dev, Sanjeev Agarwal, and M. Krishna Erramilli

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Creating a Competitive Advantage by Building Resource Capability: The Case of Outback Steakhouse Korea, Cathy A. Enz

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Competitive Dynamics and Pricing Behavior in US Hotels: The Role of Co-location, Cathy A. Enz, Linda Canina, and Zhaoping Liu

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Competitive Dynamics and Pricing Behavior in US Hotels: The Role of Co-location, Cathy A. Enz, Linda Canina, and Zhaoping Liu

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Service Loyalty: An Integrative Model and Examination across Service Contexts, Xiaoyun Han, Robert J. Kwortnik Jr., and Chunxiao Wang

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The Role of Corporate Governance in Initial Public Offerings: Evidence from Real Estate Investment Trusts, Jay C. Hartzell, Jarl G. Kallberg, and Crocker H. Liu

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A Qualitative Analysis of Slot Clubs as Drivers of Casino Loyalty, Flavia Hendler and Kathryn A. LaTour

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An Examination of “Nonleadership”: From Laissez-Faire Leadership to Leader Reward Omission and Punishment Omission, Timothy R. Hinkin and Chester A. Schriesheim

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A Theoretical and Empirical Examination of the Transactional and Non-Leadership Dimensions of the Multifactor Leadership Questionnaire (MLQ), Timothy R. Hinkin and Chester A. Schriesheim

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Updating Expectations: An Analysis of Post-9/11 Returns, Jarl Kallberg, Crocker H. Liu, and Paolo Pasquariello

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The Role of Technology in Restaurant Revenue Management, Sheryl E. Kimes

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Shipscape Influence on the Leisure Cruise Experience, Robert J. Kwortnik Jr.

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Using Tourist Travel Habits and Preferences to Assess Strategic Destination Positioning: The Case of Costa Rica, Zhaoping Liu, Judy A. Siguaw, and Cathy A. Enz

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Personality Effects on Tipping Attitudes, Self-Reported Behaviors and Customs: A Multi-Level Inquiry, Michael Lynn

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Consumer Racial Discrimination in Tipping: A Replication and Extension, Michael Lynn, Michael C. Sturman, Christie Ganley, Elizabeth Adams, Mathew Douglas, and Jessica McNeal

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Tipping and Its Alternatives: Business Considerations and Directions for Research, Michael Lynn and Glenn Withiam

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Revenue Management for Low-Cost Providers, Benjamin Marcus and Chris K. Anderson

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History of Offshoring Knowledge Services, Richard Metters and Rohit Verma

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Inventory Models and Inventory Effects, Pamela Moulton

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In the Buying Mode: Smart Shopping Tips for Kitchen Gear Purchases, Stephani Robson

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Measurable Improvement: Using ‘RevPASH’ to Gauge Your Startup Dining Room’s Performance, Stephani Robson

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Setting the Bar: Bar Area Equipment Layout Basics, Stephani Robson

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Scenes From a Restaurant: Privacy Regulation in Stressful Situations, Stephani K. A. Robson

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Roundtable Retrospective 2007: Dealing with Sexual Harassment, David Sherwyn

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The Mixed Motive Instruction in Employment Discrimination Cases: What Employers Need to Know, David Sherwyn, Steven Carvell, and Joseph Baumgarten

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Synergies for HR in Hospitality, David S. Sherwyn

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Reflections, Thank you, and Goodbye, Michael C. Sturman

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The Value of Human Capital Specificity versus Transferability, Michael C. Sturman, Kate Walsh, and Robin A. Cheramie

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An Empirical Examination of Posttraining on-the-Job Supplements for Enhancing the Effectiveness of Interpersonal Skills Training, Michael J. Tews and J. Bruce Tracey

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Pooling Restaurant Reservations to Increase Service Efficiency, Gary Thompson and Robert J. Kwortnik Jr.

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Accounting for Human Resource Flexibility: Commentary on “Human Resource Systems in Kenya”, J. Bruce Tracey

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Outback Steakhouse in Korea: A Commentary, Rohit Verma

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The Impact of Strategic Orientation on Intellectual Capital Investments in Customer Service Firms, Kate Walsh, Cathy A. Enz, and Linda Canina

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Creating an Individual Work Identity, Kate Walsh and Judith Gordon

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Exploring New Research Frontiers in Offshoring Knowledge and Service Processes, William Youngdahl, Kannan Ramaswamy, and Rohit Verma

Submissions from 2007

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Demand Management: Beyond Revenue Management, Chris K. Anderson and Bill Carroll

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Using Childhood Memory to Gain Insight into Brand Meaning, Kathryn A. Braun-LaTour, Michael S. LaTour, and George M. Zinkhan

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Mood, Information Congruency, and Overload, Kathryn A. Braun-LaTour, Nancy M. Puccinelli, and Fred W. Mast

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“Street Cred” and the Executive Woman: The Effects of Gender Differences in Social Networks on Career Advancement, Susan F. Cabrera and Melissa C. Thomas-Hunt

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Executive Career Management: Switching Organizations and the Boundaryless Career, Robin A. Cheramie, Michael C. Sturman, and Kate Walsh

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Predicting Joint Replacement Waiting Times, Lauren E. Cipriano, Bert M. Chesworth, Chris K. Anderson, and Gregory S. Zaric