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Submissions from 2011

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Customer Experience in Online Financial Services: A Study of Behavioral Intentions for Techno-Ready Market Segments, Xin David Ding, Yang Huang, and Rohit Verma

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Competing Successfully with Other Hotels: The Role of Strategy, Cathy A. Enz

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Harnessing the Power of Your Culture for Outstanding Service, Robert Ford and Michael C. Sturman

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Worth Waiting For: Increasing Satisfaction by Making Consumers Wait, Michael D. Giebelhausen, Stacey G. Robinson, and J. Joseph Cronin Jr.

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The Term Structure of Bond Market Liquidity and Its Implications for Expected Bond Returns, Ruslan Goyenko, Avanidhar Subrahmanyam, and Andrey Ukhov

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Volume Dynamics and Multimarket Trading, Michael Halling, Pamela Moulton, and Marios Panayides

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Justice as a Dynamic Construct: Effects of Individual Trajectories on Distal Work Outcomes, John P. Hausknecht, Michael C. Sturman, and Quinetta M. Roberson

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Becoming a Leader in the Hospitality Industry, Timothy R. Hinkin

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Pouring Israel into a Starbucks Cup, Arturs Kalnins and Laure Stroock

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Hotel Revenue Management in an Economic Downturn, Sheryl Kimes and Chris K. Anderson

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Revenue Management for Enhance Profitability: An Introduction for Hotel Owners and Asset Managers, Sheryl Kimes and Chris K. Anderson

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Customer Attitudes towards Restaurant Reservations Policies, Sheryl E. Kimes

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The Future of Distribution Management in the Restaurant Industry, Sheryl E. Kimes

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The Future of Hotel Revenue Management, Sheryl E. Kimes

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Competitive Sets for Lodging Properties, Jin-Young Kim and Linda Canina

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Building and Managing Your Brand, Robert J. Kwortnik Jr.

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The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China, Robert J. Kwortnik Jr. and Xiaoyun Han

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The Effects of Perceptual and Conceptual Training on Novice Wine Drinkers’ Development, Kathryn A. LaTour, Michael S. LaTour, and Andrew H. Feinstein

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Measuring Hotel Risk and Financing, Peng Liu and Daniel Quan

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Race Differences in Tipping: Testing the Role of Norm Familiarity, Michael Lynn

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Segmenting and Targeting Your Market: Strategies and Limitations, Michael Lynn

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Voluntary Tipping and the Selective Attraction and Retention of Service Workers in the United States: An Application of the ASA Model, Michael Lynn, Robert J. Kwortnik Jr., and Michael C. Sturman

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Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance, Michael Lynn and Michael C. Sturman

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New Media: Connecting with Guests throughout the Travel Experience, Lisa Klein Pearo and Bill Carroll

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Negative Moderating Effect of General Self-Efficacy on the Relationship between Need for Cognition and Cognitive Effort, Kishore Gopalakrishna Pillai, Ronald E. Goldsmith, and Michael D. Giebelhausen

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Coordinating Information and Controlling Costs, Gordon S. Potter

Positive Identity Construction: Insights from Classical and Contemporary Theoretical Perspectives, Laura Morgan Roberts and Stephanie J. Creary

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Mall Sense: How to Maximize Business in a Mall Setting, Stephani Robson

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Name That Tune: Selecting the Right Music for Your Operation, Stephani Robson

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That’s the Spot! Strategies for Finding the Ideal Restaurant Site, Stephani Robson

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Welcome! How to Maximize the Appeal of Your Restaurant’s Entrance, Stephani Robson

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Consumers’ Responses to Table Spacing in Restaurants, Stephani K. A. Robson, Sherri E. Kimes, Franklin D. Becker, and Gary W. Evans

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The Effects of Localization on Economic Performance: Analysis of Spanish Tourism Clusters, María-del-Val Segarra-Oña, Lluís Gaspar Miret-Pastor, Angel Peiro-Signes, and Rohit Verma

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Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa, India, Aveek Sengupta and Chekitan S. Dev

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Addressing Employee Lawsuits, David Sherwyn and Paul E. Wagner

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You Can’t Move All Your Hotels to Mexico: Unions and the Hospitality Industry, David Sherwyn and Paul E. Wagner

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The Integrity Dividend in Hospitality Leadership, Tony L. Simons

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Research on Behavioral Integrity: A Promising Construct for Positive Organizational Scholarship, Tony L. Simons, Edward C. Tomlinson, and Hannes Leroy

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Four Path to Success in the Hospitality Industry, Michael C. Sturman, John B. Corgel, and Rohit Verma

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Where Do You Go from Here?, Michael C. Sturman, John B. Corgel, and Rohit Verma

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Motivating Your Staff to Provide Outstanding Service, Michael C. Sturman and Robert Ford

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How to Build Service Quality into Your Operation, Alex M. Susskind

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Team Leaders and Team Members in Interorganizational Networks: An Examination of Structural Holes and Performance, Alex M. Susskind, Peggy R. Odom-Reed, and Anthony E. Viccari

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Focus on Finance: Aiming for Restaurant Success, Alex M. Susskind and Rupert Spies

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A Look at the Relationship between Service Failures, Guest Satisfactions, and Repeat-Patronage Intentions of Casual Dining Guests, Alex Susskind and Anthony Viccari

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The Effect of Brand Class on Perceived Fairness of Revenue Management, Wayne Taylor and Sheryl E. Kimes

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What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions, Michael J. Tews, Kathryn Stafford, and J. Bruce Tracey

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A Scientific Approach to Managing Hospitality Operations, Gary Thompson

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Inaccuracy of the “Naïve Table Mix” Calculations, Gary Thompson

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Understanding and Predicting Customer Choices, Rohit Verma

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Preparing for a Successful Career in the Hospitality Industry, Kate Walsh, Michael C. Sturman, and Bill Carroll

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Linking Ethical Leadership to Employee Performance: The Roles of Leader-Member Exchange, Self-Efficacy, and Organizational Identification, Fred O. Walumbwa, David M. Mayer, Peng Wang, Hui Wang, Kristina Workman, and Amanda L. Christensen

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A Comparison of Different Demand Models for Joint Inventory-Pricing Decisions, John G. Wilson, Leo MacDonald, and Chris K. Anderson

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Classification, Detection and Consequences of Data Error: Evidence from the Human Development Index, Hendrik Wolff, Howard Chong, and Maximilian Auffhammer

Submissions from 2010

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On the Capital Structure of Real Estate Firms, Jamie Alcock, Eva Steiner, and Kelvin Jui Keng Tan

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Demand Management, Chris K. Anderson

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Improving Hospitality Industry Sales: Twenty-Five Years of Revenue Management, Chris K. Anderson and Xiaoqing Xie

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The Impact of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, and Dhinu Srinivasan

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Violent Splits or Healthy Divides? Coping With Injustice through Faultlines, Katerina Bezrukova, Chester S. Spell, and Jamie L. Perry

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An Analysis of REIT Security Issuance Decisions, Walter I. Boudry, Jarl G. Kallberg, and Crocker H. Liu

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Leadership in the Service of Hospitality, Judi Brownell

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Competitive Pricing in European Hotels, Linda Canina and Cathy A. Enz

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Commentary: Success and Failure of Mergers and Acquisitions, Linda Canina and Jin-Young Kim

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Time Variation in Liquidity: The Role of Market-maker Inventories and Revenues, Carole Comerton-Forde, Terrence Hendershott, Charles M. Jones, Pamela Moulton, and Mark S. Seaholes

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An Analysis of Future Delinquency for Hotel CMBS Loans, John B. Corgel and Aaron Walls

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Hotel Management Contracts – Past and Present, Jan A. deRoos

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Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020), Chekitan S. Dev, John D. Buschman, and John T. Brown

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Brand Rights and Hotel Management Agreements: Lessons from Ritz-Carlton Bali’s Lawsuit against the Ritz-Carlton Hotel Company, Chekitan S. Dev, John H. Thomas, John D. Buschman, and Eric Anderson

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The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services, Xin David Ding, Paul Jen-Hwa Hu, Rohit Verma, and Don G. Wardell

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A Sense of Things to Come: Future Research Directions in Sensory Marketing, Ryan S. Elder, Nilufer Z. Aydinoglu, Victor Barger, Cindy Caldara, Hae Eun Chun, Chan Jean Lee, Gina S. Mohr, and Antonios Stamatogiannakis

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Building Capabilities at the Westward Hilton, Cathy A. Enz

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Competitive Dynamics and Creating Sustainable Advantage, Cathy A. Enz

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The Commoditization of Starbucks, Cathy A. Enz

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Innovation and Entrepreneurship in the Hospitality Industry, Cathy A. Enz and Jeffery S. Harrison

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Sneakerheads and Custom Kicks: Insights into Symbolic Mass Customization, Michael D. Giebelhausen and Stephanie Lawson

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Automation, Speed, and Stock Market Quality: The NYSE’s Hybrid, Terrence Hendershott and Pamela Moulton

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Accounting Research in the Cornell Quarterly: A Review with Suggestions for Future Research, James W. Hesford and Gordon S. Potter

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What Makes It So Great? An Analysis of Human Resources Practices among Fortune’s Best Companies to Work for, Timothy R. Hinkin and J. Bruce Tracey

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Important Questions about Franchising: What We Know and What We Should Know, Arturs Kalnins

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Strategic Pricing through Revenue Management, Sheryl E. Kimes

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On the Importance of Market Identification, Jin-Young Kim and Linda Canina

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The Marketing of Experience, Robert J. Kwortnik Jr.

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Bridging Aficionados’ Perceptual and Conceptual Knowledge to Enhance How They Learn from Experience, Kathryn A. LaTour and Michael S. LaTour

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Coke is It: How Stories in Childhood Memories Illuminate an Icon, Kathryn A. LaTour, Michael S. LaTour, and George M. Zinkhan

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Identity in Franchise Systems: The Role of Franchisee Associations, Benjamin Lawrence and Patrick J. Kaufmann

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Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions, Peng Liu

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The Stochastic Behavior of Commodity Prices with Heteroscedasticity in the Convenience Yield, Peng Liu and Ke Tang

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Tipping and Service Quality: A Within-Subjects Analysis, Michael Lynn and Michael C. Sturman

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The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda, Michael McCall and Clay Voorhees

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A Framework for Evaluating the Customer Wait Experience, Kelly A. McGuire, Sherri E. Kimes, Michael Lynn, Madeleine E. Pullman, and Russell C. Lloyd

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Seating Charts that Work: 6 Common Dining Room Floor Plan Mistakes and How to Avoid Them, Stephani Robson

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Why Tip? An Empirical Test of Motivations for Tipping Car Guards, Stephen G. Saunders and Michael Lynn

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How Employment Law Became a Major Issue for Hotel Operators, David Sherwyn

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Commentary: Cultures and the Implementation of Strategy, Alex M. Susskind

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Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years, Alex M. Susskind

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Restaurant Profitability Management: The Evolution of Restaurant Revenue Management, Gary Thompson

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Commentary: Human Resources Strategy in the Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey

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Contextual Factors and Cost Profiles Associated with Employee Turnover, J. Bruce Tracey and Timothy R. Hinkin

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The Role of Personality and General Mental Ability in Predicting Performance for New and Experienced Employees, J. Bruce Tracey, Michael C. Sturman, Lian Shao, and Michael J. Tews

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Choice Models and the Hospitality Business Environment, Rohit Verma