Publication Date

6-30-2016

Abstract

A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.

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Required Publisher Statement
© Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218.
Reprinted with permission. All rights reserved.

Available for download on Saturday, December 30, 2017

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