Recent history has only reinforced guests’ preferences regarding meeting-space attributes. Tops is safety and security, followed by service, service, service.
Hinkin, T. R., & Tracy, J. B. (2003). Continued relevance of "Factors driving meeting effectiveness" [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 44(5), 27-30. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/499/