In this paper we provide a detailed account of the information-technology practices of individual best-practices champions and identify the outcomes of each practice. We also present the advice and suggestions that these champions provided for those managers seeking to implement their own technological practices.
Siguaw, J. A., & Enz, C. A. (1999). Best practices in information technology [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 40(5), 58-71. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/485/