Operations is the heart of a hotel. Efforts to improve operations can focus on a single department or address the entire organization.
Siguaw, J. A., & Enz, C. A. (1999). Best practices in hotel operations [Electronic version]. Cornell Hotel and Restaurant Quarterly, 40(6), 42-53. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/482/