Publication Date

2-2006

Abstract

A 350-room Caribbean hotel has extremely high demand for its 92 beachfront palapas. It can offer these palapas to guests on a first-come, first-served basis or it can charge the guests a daily rental fee. The question becomes one of the trade-off between revenue maximization and customer satisfaction.

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Required Publisher Statement
© Cornell University. Reprinted with permission. All rights reserved.

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