One of the primary challenges the hospitality industry faces continues to be high levels of turnover. In this study, the authors examine turnover intentions of one of the most critical groups of employees: management staff. Using a sample of Cornell University School of Hotel Administration graduates from 1987 through 2002, the authors identify the job features that enhance managers' commitment levels to their organizations and to the overall industry, as well as reduce their likelihood of leaving both. Results suggest that hospitality managers are taking charge of their careers. They are looking for challenging jobs that offer growth opportunities, as well as competent leadership and fair compensation. To the degree these job features are in place, hospitality managers' commitment levels will rise. Managers' commitment to performing challenging work especially reduces their likelihood of leaving their companies and the industry.
Walsh, K., & Taylor, M. S. (2007). Developing in-house careers and retaining management talent: What hospitality professionals want from their jobs [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 48(2), 163-182. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/453/
This article was nominated for the Cornell Hotel and Restaurant Administration Quarterly Best Paper Award for 2007.