Emphasis on personal development, individual abilities, and achieving goals creates sharper employees, better managers, and superior guest service.
Beckert, J., & Walsh, K. (1991). Development plans replace performance reviews at Harvey Hotels [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 32(4), 72-80. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/449/