Human resources continues to be the most troubling issue for U.S. restaurant owners and operators. When448 restaurateurs were given the chance to state their top concerns, they chose finding and keeping competent employees, closely followed by a constellation of concerns relating to government regulation, taxation, and legal liability. Other issues that respondents cited were ensuring safe food handling, finding effective marketing strategies, and staying ahead of competitors in a tight economic environment.
Enz, C. A. (2004). Issues of concern for restaurant owners and managers [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 45(4), 315-332. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/359/