[Excerpt] The authors have conducted one of the few field studies designed to investigate the effects of an expert system on users' attitudes and decisions. It is the first study of the impact of expert systems in which employee benefits and employees are the subjects. Costs of design and development have been examined to offer a sense of what similar applications may cost.
Milkovich, G. T., Sturman, M. C., & Hanno, J. M. (1994). Using expert systems to aid employees' flexible benefits decisions [Electronic version]. American Compensation Association Journal, 3(1), 18-29. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/12/